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Remote Onsite It Support Technician Jobs in New York

BridgePoint Works

IT Analyst

Manhattan, NY · Remote

$40 - $50/hr

IT Analyst (Remote USA) | $40-$50 per Hour Turn Data into Insights. Optimize IT for the Future. We ... Working cross-functionally with IT support and technical teams to implement process improvements.

Alpaca

IT Operations Specialist

Manhattan, NY · On-site +1

The IT Team is 100% distributed and remote. This role will report directly to the IT Support Lead. Things You Get To Do: Be the "Go-to-Person- for IT helpdesk requests Diagnose and provide IT support ...

SHI GmbH

Manager - MSP Service Support

Manhattan, NY · On-site +1

... onsite and remote SHI contractor team, ensuring efficient and effective IT service delivery for ... Manage and develop a team of Support Engineers (L1, L2, Application Support, SQL DBA, O365/Azure ...

Compu-Vision Consulting

IT Project Manager

Manhattan, NY · On-site +1

$108.60K - $128.40K/yr

The selected candidate will support IT initiatives across NYSERDA programs and systems. Work location may include: * Onsite at NYSERDA offices (Albany, New York City, Buffalo, West Valley) * Remote ...

SHI

Manager - MSP Service Support

New York, NY · On-site +1

... onsite and remote SHI contractor team, ensuring efficient and effective IT service delivery for ... Manage and develop a team of Support Engineers (L1, L2, Application Support, SQL DBA, O365/Azure ...

Network Right

IT Manager

New York, NY · Remote

$100K - $130K/yr

In addition, you'll be part of a passionate team supporting businesses with offices all around the ... All while leading your team of technicians to ensure efficient delivery and career growth. You'll ...

KJ Technology

Technical Account Manager

New York, NY · On-site +1

... ucture, Onsite IT Support, 24/7 Helpdesk & Training. Founded in 1998, their headquarters are in New York, NY. Position Overview The Virtual CIO plays a critical role in delivering exceptional ...

RapidSOS

Director, Information Technology (IT)

New York, NY · On-site +1

$150K - $190K/yr

... international, remote-first environment. By strengthening RapidSOS's internal systems and ... Support a distributed workforce using GSuite, Okta, Claude, and Replit across a fleet of primarily ...

Info Way Solutions

IT Administrator

Manhattan, NY · Remote

Location - NYC - Remote Skills - Role: Contract IT Administrator (Very Urgent Requirement ... Support and manage SaaS platforms (e.g., Notion, Zoom, Figma, GitHub). Handle IT billing, vendor ...

Advocate

Tech Support Specialist

New York, NY · On-site +1

Onboarding & IT Support (20%) * Set up accounts, access, and tools for new hires. * Maintain software licenses and user permissions across platforms. * Provide basic IT support for staff (e.g ...

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Remote Onsite It Support Technician information

What is the difference between Remote Onsite IT Support Technician vs Help Desk Technician?

AspectRemote Onsite IT Support TechnicianHelp Desk Technician
Work EnvironmentProvides support both remotely and onsite at client locationsPrimarily remote, with some on-site support
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Help Desk certifications
ResponsibilitiesDiagnoses hardware/software issues, installs equipment, onsite troubleshootingResponds to user tickets, remote troubleshooting, basic support
Industry UsageIT service providers, corporate IT departmentsHelp desk support in various industries

The main difference is that Remote Onsite IT Support Technicians handle both remote and on-site support, often troubleshooting hardware and network issues directly at client locations. Help Desk Technicians primarily provide remote support via phone or ticket systems, focusing on software and user issues. Both roles require similar certifications but differ mainly in work environment and scope of support.

What are the most commonly searched types of Onsite It Support Technician jobs in New York? The most popular types of Onsite It Support Technician jobs in New York are:
What cities in New York are hiring for Remote Onsite It Support Technician jobs? Cities in New York with the most Remote Onsite It Support Technician job openings:
Remote Onsite It Support Technician jobs near you
Technician, Field Services

Technician, Field Services

IT Solutions Consulting LLC

Syosset, NY • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Description
About ITS:
Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.
Job Summary:
The Technician, Field Services is part of the Managed Services team responsible for multiple clients onsite and handling escalated inquiries for the client's products and services. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.
Requirements
Responsibilities:
  • Travel onsite to the client office as defined to provide services. Days not spent traveling will be worked onsite at IT Solutions or, at times, working from home.
  • Ability to install and configure workstations, laptops, printers, routers and other peripheral equipment.
  • Answering technical service calls and creating customer tickets.
  • Must have excellent troubleshooting skills, be able to triage a customer's issue, getting to the root of the problem in a timely matter and document issue(s).
  • Provides phone and onsite support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction.
  • Ensures creation of tickets and escalation to appropriate group(s).
  • Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform tier one levels of routing incident analysis.
  • Interact and work directly with multiple advanced technician groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time.
  • Work regularly with the client's internal service and project coordinators who assign tickets.

Experience
Knowledge, Skills, and Abilities:
  • Confident and comfortable with client facing activity.
  • Strong oral and written communication skills
  • Communicate effectively with internal team members, customers, clients, and stakeholders.
  • Maintains the ability to stay organized and be detail oriented.
  • Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence.
  • Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment.
  • Understanding of all Microsoft 365 offerings, as well as a basic understanding of Active Directory.
  • Ability to troubleshoot and configure hardware such as printers, laptops, etc.
  • Confident and comfortable with client facing activity.
  • Ability to lift at least 50 pounds and be comfortable with climbing up step ladders.

Experience:
  • Bachelor's Degree, or equivalent level of experience in related field
  • 2 years in a helpdesk role, triaging reported issues and incidents by customers.
  • 1+ years' work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies.
  • Experience managing or troubleshooting all Windows desktop and Windows Server (2012-Current) versions.
  • Experience managing or troubleshooting with Office 365 Exchange online and Microsoft Exchange 2013-Current.
  • Experience with any of the following firewalls and remote access VPNs: Cisco AnyConnect, Meraki, Sonicwall, Fortinet, etc.
  • Experience with a ticketing system, such as ConnectWise Manage
  • Experience with any of the following: ConnectWise, Solarwinds, Cisco
  • Networking Products, Ubiquiti, Ruckus, Aruba, VMWare, Dell, and Adobe
  • Good understanding of Active Directory: manipulating users/groups and doing Office 365 Administration.
  • PC/Workstation migration and setup
  • Experience working with and providing support utilizing Remote Management Tools.

Certificates, Licenses, Registrations:
  • CompTIA A+, Microsoft Windows, Apple macOS certification, Cisco Certifications not required but would be a plus
  • Proficient in a recent version of Microsoft Office suite
  • Must have valid driver's license & reliable transportation. The majority of work is to be done at client offices across the New York City area, mileage will be reimbursed.

Compensation Package
This position is eligible for an hourly salary of $22-32/hr USD.
Additionally, ITS offers a full benefits package, including:
  • Rich Medical and prescription plans
  • Dental & Vision
  • Paid Holidays and Flexible Paid Time Off
  • 401K/401K Roth with Safe Harbor matching
  • Stock Appreciation Rights
  • Company-paid life insurance, long-term and short-term disability insurance
  • Company-paid mental health support & financial wellness services
  • FSA for medical and dependent care
  • HSA option with compatible medical plan
  • Company-paid training, materials, and exams
  • Performance-based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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