Online Reputation Analyst
Ogden, UT · Remote
In today's digital environment, an Online Reputation Analyst plays a critical role in understanding ... Coordinating Social, Complaint Management, and Branch Issues The analyst identifies potential ...
Ogden, UT · Remote
In today's digital environment, an Online Reputation Analyst plays a critical role in understanding ... Coordinating Social, Complaint Management, and Branch Issues The analyst identifies potential ...
Ogden, UT · Remote
In today's digital environment, an Online Reputation Analyst plays a critical role in understanding ... Coordinating Social, Complaint Management, and Branch Issues The analyst identifies potential ...
Provo, UT · Remote
$18 - $40/hr
Ability to explain platform algorithms, engagement strategies, and online reputation management while preparing students for professional networking, personal branding, and social media literacy.
Provo, UT · Remote
$18 - $40/hr
Ability to explain platform algorithms, engagement strategies, and online reputation management while preparing students for professional networking, personal branding, and social media literacy.
Logan, UT · Remote
$18 - $40/hr
Ability to explain platform algorithms, engagement strategies, and online reputation management while preparing students for professional networking, personal branding, and social media literacy.
Logan, UT · Remote
$18 - $40/hr
Ability to explain platform algorithms, engagement strategies, and online reputation management while preparing students for professional networking, personal branding, and social media literacy.
Cedar City, UT · Remote
$18 - $40/hr
Ability to explain platform algorithms, engagement strategies, and online reputation management while preparing students for professional networking, personal branding, and social media literacy.
Cedar City, UT · Remote
$18 - $40/hr
Ability to explain platform algorithms, engagement strategies, and online reputation management while preparing students for professional networking, personal branding, and social media literacy.
Spanish Fork, UT · Remote
$18 - $40/hr
Ability to explain platform algorithms, engagement strategies, and online reputation management while preparing students for professional networking, personal branding, and social media literacy.
Spanish Fork, UT · Remote
$18 - $40/hr
Ability to explain platform algorithms, engagement strategies, and online reputation management while preparing students for professional networking, personal branding, and social media literacy.
We specialize in sourcing, training, and managing reliable brand representatives who drive ... online sweepstakes platforms. This fully remote, flexible, contract-based role is ideal for ...
We specialize in sourcing, training, and managing reliable brand representatives who drive ... online sweepstakes platforms. This fully remote, flexible, contract-based role is ideal for ...
We specialize in sourcing, training, and managing reliable brand representatives who drive ... online sweepstakes platforms. This fully remote, flexible, contract-based role is ideal for ...
We specialize in sourcing, training, and managing reliable brand representatives who drive ... online sweepstakes platforms. This fully remote, flexible, contract-based role is ideal for ...
We specialize in sourcing, training, and managing reliable brand representatives who drive ... online sweepstakes platforms. This fully remote, flexible, contract-based role is ideal for ...
We specialize in sourcing, training, and managing reliable brand representatives who drive ... online sweepstakes platforms. This fully remote, flexible, contract-based role is ideal for ...
We specialize in sourcing, training, and managing reliable brand representatives who drive ... online sweepstakes platforms. This fully remote, flexible, contract-based role is ideal for ...
We specialize in sourcing, training, and managing reliable brand representatives who drive ... online sweepstakes platforms. This fully remote, flexible, contract-based role is ideal for ...
Pleasant Grove, UT · On-site +1
About Us Kenect is a leading AI-powered texting and reputation management platform used by 10,000 ... Our Sales Development Representatives are FULL-TIME IN THE OFFICE WITHOUT ANY REMOTE/WFH OPTIONS ...
Pleasant Grove, UT · On-site +1
About Us Kenect is a leading AI-powered texting and reputation management platform used by 10,000 ... Our Sales Development Representatives are FULL-TIME IN THE OFFICE WITHOUT ANY REMOTE/WFH OPTIONS ...
Lehi, UT · On-site +1
$55K - $88K/yr
... reputation management, and email marketing. * Analyze campaign performance data and provide ... Flexible and transparent culture with remote and hybrid work options, generous vacation time, and ...
Lehi, UT · On-site +1
$55K - $88K/yr
... reputation management, and email marketing. * Analyze campaign performance data and provide ... Flexible and transparent culture with remote and hybrid work options, generous vacation time, and ...
Lehi, UT · On-site +1
$55K - $88K/yr
... reputation management, and email marketing. * Analyze campaign performance data and provide ... Flexible and transparent culture with remote and hybrid work options, generous vacation time, and ...
Quick apply
Lehi, UT · On-site +1
$55K - $88K/yr
... reputation management, and email marketing. * Analyze campaign performance data and provide ... Flexible and transparent culture with remote and hybrid work options, generous vacation time, and ...
Salt Lake City, UT · Remote
$15.50 - $21/hr
... and online channels, and maintain detailed records in booking and CRM systems. The position ... Ability to work independently in a remote environment, manage time effectively, and handle multiple ...
Salt Lake City, UT · Remote
$15.50 - $21/hr
... and online channels, and maintain detailed records in booking and CRM systems. The position ... Ability to work independently in a remote environment, manage time effectively, and handle multiple ...
UT · Remote
$70K - $85K/yr
... risk management advice. This position involves direct client interactions, offering timely and ... Collaborate with various carrier underwriters and effectively utilize online rating portals.
Quick apply
UT · Remote
$70K - $85K/yr
... risk management advice. This position involves direct client interactions, offering timely and ... Collaborate with various carrier underwriters and effectively utilize online rating portals.
Salt Lake City, UT · Remote
$15.50 - $21/hr
... to manage multiple tasks in a remote environment. Primary Responsibilities: * Serve as a point of contact for client inquiries via email, phone, and online platforms * Identify client needs and ...
Salt Lake City, UT · Remote
$15.50 - $21/hr
... to manage multiple tasks in a remote environment. Primary Responsibilities: * Serve as a point of contact for client inquiries via email, phone, and online platforms * Identify client needs and ...
West Jordan, UT · Remote
$15 - $20.25/hr
... to manage multiple tasks in a remote environment. Primary Responsibilities: * Serve as a point of contact for client inquiries via email, phone, and online platforms * Identify client needs and ...
West Jordan, UT · Remote
$15 - $20.25/hr
... to manage multiple tasks in a remote environment. Primary Responsibilities: * Serve as a point of contact for client inquiries via email, phone, and online platforms * Identify client needs and ...
Manage itinerary updates, confirmations, and travel documentation * Respond to customer inquiries ... online communication platforms * Maintain accurate customer and reservation records * Provide ...
Manage itinerary updates, confirmations, and travel documentation * Respond to customer inquiries ... online communication platforms * Maintain accurate customer and reservation records * Provide ...
Salt Lake City, UT · Remote
$15.50 - $21/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service ... manage time effectively. • Comfortable using online tools and communication platforms. • ...
Salt Lake City, UT · Remote
$15.50 - $21/hr
Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service ... manage time effectively. • Comfortable using online tools and communication platforms. • ...
Experience participating in IEP meetings, acting as case manager, and completing comprehensive case ... An extensive virtual library of peer-reviewed studies and online assessments, including online ...
Quick apply
Experience participating in IEP meetings, acting as case manager, and completing comprehensive case ... An extensive virtual library of peer-reviewed studies and online assessments, including online ...
Kaysville, UT · Remote
$23 - $40/hr
Experience managing accounting for multiple clients or entities is a strong plus; we move fast and ... Proficiency in QuickBooks Online preferred * Strong written and verbal communication skills
Kaysville, UT · Remote
$23 - $40/hr
Experience managing accounting for multiple clients or entities is a strong plus; we move fast and ... Proficiency in QuickBooks Online preferred * Strong written and verbal communication skills
8.1
Based on 51 frontline employees who took The Breakroom Quiz
59th of 150 rated financial services
In today’s digital environment, an Online Reputation Analyst plays a critical role in understanding, measuring, and improving how the credit union is perceived across online channels. This position uses data, member feedback, review trends, and digital listening tools to identify risks, uncover opportunities, and provide actionable insights that support member satisfaction, brand trust, loan growth, and overall business performance. This position will be responsible for coordinating those efforts across multiple departments such as Member Experience and Complaint Management.
Monitoring and Analyzing Online Presence
The Online Reputation Analyst monitors select digital channels for mentions of the credit union, including but not limited to review platforms, app stores, and other public-facing sources. Rather than simply tracking mentions, this role evaluates sentiment, identifies recurring themes, measures reputation trends, and flags emerging issues that may affect member trust or business outcomes.
Review Response Support and Insight Development
The analyst supports timely and professional review engagement by evaluating review content, identifying response priorities, and helping ensure member feedback is routed appropriately. This role also analyzes positive and negative review patterns to determine what members value most, where service gaps may exist, and which locations, channels, or experiences may require additional attention.
Coordinating Social, Complaint Management, and Branch Issues
The analyst identifies potential issues raised through reviews and online conversations, assesses their severity, and coordinates with the appropriate teams, including complaint management, social media, branches, ATM services, and other operational groups. By maintaining clear documentation and communication, the analyst helps ensure concerns are addressed quickly while also capturing recurring issues that may indicate broader operational or member-experience trends.
Reporting, Dashboards, and Performance Measurement
The analyst develops and maintains reports, dashboards, and summaries that communicate online reputation performance to marketing and leadership teams. Key areas of analysis may include review volume, average ratings, sentiment trends, response performance, location-level trends, issue categories, competitor benchmarks, and the relationship between reputation indicators and business metrics such as membership growth, applications, or product engagement.
Developing Data-Informed Reputation Strategies
To strengthen the credit union’s online reputation, the analyst recommends strategies based on data and observed member feedback. These recommendations may support content planning, local branch reputation priorities, SEO and review visibility, public relations alignment, member-experience improvements, and proactive reputation risk management.
Crisis and Issue Analysis
In the event of a public relations concern or reputation risk, the analyst supports response efforts by monitoring online activity, tracking sentiment changes, identifying affected platforms, and providing timely reporting to public relations and leadership.
REQUIRED QUALIFICATIONS:
• Bachelor’s degree in marketing, communications, business analytics, public relations, data analytics, or equivalent career experience.
• Four years of experience in marketing, social media, public relations, reputation management, member experience, business analysis, or a related field.
• Experience analyzing review data, social media metrics, sentiment, customer feedback, or digital performance indicators.
• Ability to create clear reports, dashboards, summaries, and recommendations for cross-functional stakeholders.
PREFERRED QUALIFICATIONS:
• Familiarity with online review platforms, social listening tools, Google Business Profiles, social media platforms, or reputation management software preferred.
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Finance and insurance
1,001 - 5,000 Employees
Ogden, UT, US
1939