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Remote Online Reputation Management Jobs (NOW HIRING)

Jobgether

  • PTO

... online reputation management. You'll also help build the public profiles of senior executives and support communications around events, issues, and crisis situations. Working in a fully remote ...

NetReputation

Senior Strategy Manager

Sarasota, FL · Remote

$95K - $115K/yr

Who We Are NetReputation is the premier online reputation management firm trusted by the world's most recognized Enterprise and SMB brands, influential executives, and discerning private individuals.

M&Y Personal Injury Lawyers

Be Seen First

Client Success Manager

Los Angeles, CA · Remote

$20 - $35/hr

  • Medical

  • Dental

  • Vision

... reputation management, review generation, referral generation, and service recovery initiatives ... Online reputation, client satisfaction, and local market credibility are critical components of our ...

Reputation

Account Executive, Enterprise

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reputation, the leader in Online Reputation Management, operates in a dynamic space ripe with ... This role is fully remote, allowing you to work from home day-to-day. You'll collaborate closely ...

Reputation.com

Account Executive, Enterprise

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reputation, the leader in Online Reputation Management, operates in a dynamic space ripe with ... This role is fully remote, allowing you to work from home day-to-day. You'll collaborate closely ...

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How much do remote online reputation management jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote online reputation management in the United States is $19.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $21.15 per hour, depending on experience, location, and employer.

What is remote online reputation management?

Remote online reputation management involves monitoring, influencing, and improving an individual's or company's reputation on the internet from a remote location. Professionals in this field use various strategies to manage online reviews, social media presence, search engine results, and digital content. The goal is to ensure that positive information is highlighted while minimizing the impact of negative content. This role can be performed entirely online, making it suitable for remote work environments.

What are the key skills and qualifications needed to thrive as a remote online reputation management specialist?

To thrive in Remote Online Reputation Management, you need expertise in digital marketing, SEO, content creation, and data analysis, usually supported by a degree in marketing, communications, or a related field. Familiarity with reputation monitoring tools (like Google Alerts, Brandwatch), social media management platforms, and analytics systems is typically required. Excellent written communication, crisis management, and problem-solving skills are crucial for building trust and responding effectively to online feedback. These skills and qualities are essential for protecting and enhancing a brand’s online image in a fast-moving digital landscape.

What are some common challenges faced in a remote online reputation management role, and how can they be addressed?

In a remote online reputation management role, common challenges include staying updated on rapidly evolving online conversations, coordinating responses across time zones, and maintaining consistent communication with clients or team members. To address these, professionals often use monitoring tools to track brand mentions in real-time, establish clear communication protocols, and set regular check-ins via video or messaging platforms. Developing strong organizational skills and leveraging collaboration software can help ensure that reputation threats are identified and managed promptly, even in a distributed work environment.
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Remote Online Reputation Management jobs near you
Infographic showing various Remote Online Reputation Management job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $41,000 per year, or $19.7 per hour.

Online Reputation Analyst

America First Credit Union

Ogden, UT • Remote

Full-time

Re-posted 16 days ago

America First Credit Union rating

8.1

Company rating: 8.1 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

61st of 150 rated financial services

Job description

In today’s digital environment, an Online Reputation Analyst plays a critical role in understanding, measuring, and improving how the credit union is perceived across online channels. This position uses data, member feedback, review trends, and digital listening tools to identify risks, uncover opportunities, and provide actionable insights that support member satisfaction, brand trust, loan growth, and overall business performance. This position will be responsible for coordinating those efforts across multiple departments such as Member Experience and Complaint Management.


Monitoring and Analyzing Online Presence
The Online Reputation Analyst monitors select digital channels for mentions of the credit union, including but not limited to review platforms, app stores, and other public-facing sources. Rather than simply tracking mentions, this role evaluates sentiment, identifies recurring themes, measures reputation trends, and flags emerging issues that may affect member trust or business outcomes.


Review Response Support and Insight Development
The analyst supports timely and professional review engagement by evaluating review content, identifying response priorities, and helping ensure member feedback is routed appropriately. This role also analyzes positive and negative review patterns to determine what members value most, where service gaps may exist, and which locations, channels, or experiences may require additional attention.


Coordinating Social, Complaint Management, and Branch Issues
The analyst identifies potential issues raised through reviews and online conversations, assesses their severity, and coordinates with the appropriate teams, including complaint management, social media, branches, ATM services, and other operational groups. By maintaining clear documentation and communication, the analyst helps ensure concerns are addressed quickly while also capturing recurring issues that may indicate broader operational or member-experience trends.


Reporting, Dashboards, and Performance Measurement
The analyst develops and maintains reports, dashboards, and summaries that communicate online reputation performance to marketing and leadership teams. Key areas of analysis may include review volume, average ratings, sentiment trends, response performance, location-level trends, issue categories, competitor benchmarks, and the relationship between reputation indicators and business metrics such as membership growth, applications, or product engagement.


Developing Data-Informed Reputation Strategies
To strengthen the credit union’s online reputation, the analyst recommends strategies based on data and observed member feedback. These recommendations may support content planning, local branch reputation priorities, SEO and review visibility, public relations alignment, member-experience improvements, and proactive reputation risk management.


Crisis and Issue Analysis
In the event of a public relations concern or reputation risk, the analyst supports response efforts by monitoring online activity, tracking sentiment changes, identifying affected platforms, and providing timely reporting to public relations and leadership.


REQUIRED QUALIFICATIONS:

• Bachelor’s degree in marketing, communications, business analytics, public relations, data analytics, or equivalent career experience.
• Four years of experience in marketing, social media, public relations, reputation management, member experience, business analysis, or a related field.
• Experience analyzing review data, social media metrics, sentiment, customer feedback, or digital performance indicators.
• Ability to create clear reports, dashboards, summaries, and recommendations for cross-functional stakeholders.

PREFERRED QUALIFICATIONS:


• Familiarity with online review platforms, social listening tools, Google Business Profiles, social media platforms, or reputation management software preferred.

What America First Credit Union employees say

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