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Remote Online Inbound Call Center Jobs in Iowa (NOW HIRING)

Liveops

Remote Customer Service Agent

Cedar Rapids, IA · Remote

$15.25 - $20.25/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Sioux City, IA · Remote

$15.25 - $20.50/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Des Moines, IA · Remote

$15.25 - $20.25/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Ankeny, IA · Remote

$14.50 - $19.50/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Iowa City, IA · Remote

$15.25 - $20.25/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

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Remote Online Inbound Call Center information

What is a remote online inbound call center?

A Remote Online Inbound Call Center is a virtual customer support center where agents work from various locations, often from home, handling incoming calls from customers. These centers use internet-based communication systems and specialized software to manage customer inquiries, provide support, or process orders. Inbound call centers focus on answering questions, resolving issues, and delivering service rather than making outgoing sales calls. Employees typically need a reliable internet connection, a quiet workspace, and strong communication skills. This setup allows companies to access a broader talent pool while giving agents more flexibility.

What are the key skills and qualifications needed to thrive as a remote online inbound call center agent?

To thrive as a Remote Online Inbound Call Center Agent, you need excellent verbal communication, active listening, and problem-solving abilities, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is typically required. Patience, adaptability, and a calm, customer-focused demeanor are standout soft skills in this role. These skills ensure efficient, high-quality customer service and help resolve issues effectively in a remote, fast-paced environment.

What are some common challenges faced by remote online inbound call center agents, and how can they be managed?

Remote online inbound call center agents often encounter challenges such as maintaining focus in a home environment, managing high call volumes, and ensuring clear communication without face-to-face interaction. To manage these, it's important to set up a dedicated, distraction-free workspace, utilize company-provided resources like scripts and knowledge bases, and engage regularly with team leads or supervisors through virtual meetings. Staying organized and practicing active listening can also help agents deliver excellent customer service and meet performance metrics.

What is the difference between Remote Online Inbound Call Center vs Remote Online Customer Service Representative?

AspectRemote Online Inbound Call CenterRemote Online Customer Service Representative
Primary RoleHandling inbound calls for sales, support, or inquiriesProviding customer support and assistance via calls, chat, or email
Required SkillsCommunication, problem-solving, product knowledgeCommunication, empathy, technical knowledge
Work EnvironmentHome-based, call center software, headsetHome-based, multi-channel support tools
Common CertificationsNone required, but customer service or sales training helpfulCustomer service certifications optional

Both roles involve remote customer interactions, but the Remote Online Inbound Call Center typically focuses on handling high call volumes for sales or support, often in a call center setting. The Remote Online Customer Service Representative may handle various communication channels and provide broader support. While skills overlap, the call center role emphasizes call handling efficiency, whereas customer service reps may engage in multi-channel support.

What are popular job titles related to Remote Online Inbound Call Center jobs in Iowa?

For Remote Online Inbound Call Center jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Remote Online Inbound Call Center jobs in Iowa look for?

The top searched job categories for Remote Online Inbound Call Center jobs in Iowa are:

What cities in Iowa are hiring for Remote Online Inbound Call Center jobs?

Cities in Iowa with the most Remote Online Inbound Call Center job openings:

Remote Online Inbound Call Center jobs near you

Licensed Health Insurance Support Specialist - Seasonal - Remote in Iowa

Gallagher

Sigourney, IA • Remote

$25/hr

Full-time

Medical

Posted 23 days ago

Arthur J. Gallagher & Co. rating

7.6

Company rating: 7.6 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

219th of 315 rated insurance

Job description

Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We are seeking licensed Health Insurance Agents to join our team during the Annual Enrollment Period (AEP) and Open Enrollment Period (OEP). This role will provide operational and sales support to our Field Producer team, helping ensure a seamless client experience during our busiest season.

The ideal candidate will possess strong customer service skills, attention to detail, and experience working with health insurance products. Agents will assist with administrative, sales support, and client-facing responsibilities, allowing Field Producers to focus on growing and servicing their books of business.

Position Details: 

  • Pay: $25/hr
  • Fully Remote in Iowa
  • Hours: M-F 9am - 5pm 
  • Contract - 
    • Start Date: 9/21/26
    • End Date: 1/15/27

How you'll make an impact
  • Answer inbound client calls and assist with general health insurance inquiries.
  • Schedule client appointments and coordinate calendars for Field Producers.
  • Enter and maintain sales activities, opportunities, and client records in Salesforce.
  • Conduct Medicare Part D prescription drug reviews and assist clients with plan comparisons.
  • Provide administrative support related to enrollment and policy servicing.
  • Assist with client follow-up and documentation requests.
  • Support producers with application processing and enrollment-related tasks.
  • Educate clients on available health insurance options when appropriate.
  • Potentially assist clients with enrollment in ACA Marketplace health insurance plans, based on experience, licensing, training, and business needs.
  • Maintain compliance with all carrier, CMS, HIPAA, and company requirements.

About You

Required

  • Active Health and Accident Insurance License.
  • Previous experience working in health insurance sales, service, or enrollment.
  • Strong verbal and written communication skills.
  • Excellent organizational and time-management abilities.
  • Comfortable working within CRM systems, including Salesforce or similar platforms.
  • Proficiency with Microsoft Office applications.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred

  • Experience with ACA Marketplace plans.
  • Experience conducting Medicare Part D reviews.
  • Familiarity with Medicare and Individual Health Insurance products.
  • Previous call center or client service experience.

#contingent 

#LI-KB3


Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:

Required

  • Active Health and Accident Insurance License.
  • Previous experience working in health insurance sales, service, or enrollment.
  • Strong verbal and written communication skills.
  • Excellent organizational and time-management abilities.
  • Comfortable working within CRM systems, including Salesforce or similar platforms.
  • Proficiency with Microsoft Office applications.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred

  • Experience with ACA Marketplace plans.
  • Experience conducting Medicare Part D reviews.
  • Familiarity with Medicare and Individual Health Insurance products.
  • Previous call center or client service experience.

#contingent 

#LI-KB3

Education:UNAVAILABLEEmployment Type: FULL_TIME

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