ZipRecruiter

Log In

2

Remote Offshore Dispatcher Jobs (NOW HIRING)

All Jobsremote JobsRemote Offshore Dispatcher Jobs

Remote Offshore Dispatcher information

See salary details

$11

$22

$33

How much do remote offshore dispatcher jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote offshore dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is a remote offshore dispatcher?

A Remote Offshore Dispatcher is a professional responsible for coordinating and managing the movement of personnel, equipment, and supplies to and from offshore locations, such as oil rigs or wind farms, from a remote onshore location. They use communication systems and specialized software to schedule transportation, monitor operations, and ensure compliance with safety protocols. Their role is critical in maintaining efficient logistics and minimizing downtime for offshore operations.

What are the key skills and qualifications needed to thrive as a remote offshore dispatcher?

To thrive as a Remote Offshore Dispatcher, you need strong organizational skills, attention to detail, and a solid understanding of logistics or marine operations, often supported by relevant training or certification in offshore dispatch or maritime safety. Familiarity with communication and tracking systems such as VHF radio, marine traffic software, and emergency response protocols is crucial. Excellent problem-solving, clear communication, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are vital for ensuring the safe, efficient coordination of offshore personnel and resources in challenging and dynamic environments.

How does a remote offshore dispatcher coordinate with on-site personnel to manage logistics and emergencies?

A Remote Offshore Dispatcher maintains constant communication with offshore teams, using digital platforms, radio, or satellite communications to coordinate logistics, personnel transfers, and cargo delivery. In emergency situations, they act as the central point of contact, relaying critical information to both offshore crews and onshore management to ensure swift and effective responses. This role relies heavily on teamwork, attention to detail, and the ability to stay calm under pressure, as dispatchers must quickly assess situations and prioritize tasks while managing multiple ongoing activities.

What is the difference between Remote Offshore Dispatcher vs Remote Fleet Coordinator?

AspectRemote Offshore DispatcherRemote Fleet Coordinator
CredentialsDispatching certifications, logistics experienceLogistics, supply chain, or transportation certifications
Work EnvironmentRemote, offshore or onshore dispatch centersRemote, coordinating multiple fleet operations
Industry UsageOil & gas, shipping, maritimeTransportation, logistics, supply chain
Job FocusAssigning and tracking offshore assetsManaging fleet schedules and maintenance

Remote Offshore Dispatchers primarily focus on coordinating offshore assets and ensuring timely dispatch in industries like oil and gas. Remote Fleet Coordinators oversee multiple vehicle or vessel fleets, managing schedules and logistics. While both roles require logistics knowledge and remote work skills, their industry focus and daily tasks differ, making each role unique within the transportation and logistics sectors.

More about Remote Offshore Dispatcher jobs

What cities are hiring for Remote Offshore Dispatcher jobs?

Cities with the most Remote Offshore Dispatcher job openings:

What are the most commonly searched types of Offshore Dispatcher jobs?

The most popular types of Offshore Dispatcher jobs are:

What states have the most Remote Offshore Dispatcher jobs?

States with the most job openings for Remote Offshore Dispatcher jobs include:

What job categories do people searching Remote Offshore Dispatcher jobs look for?

The top searched job categories for Remote Offshore Dispatcher jobs are:

Remote Offshore Dispatcher jobs near you
Infographic showing various Remote Offshore Dispatcher job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.

Customer Service & Dispatch Coordinator - (HVAC & Trades)

Pavago

Remote

$18.50 - $24/hr

Full-time

Re-posted 7 days ago

Job description

Customer Service & Dispatch Coordinator (HVAC, Plumbing, Electrical) - Remote EST
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours (EST)
About the Role
We're hiring a Customer Service & Dispatch Coordinator to manage inbound customer communication and coordinate field service operations for a U.S.-based home services business.
This is not a basic support role - you are the operational hub of the business.
You will handle high-volume calls, schedule jobs, and ensure technicians are dispatched efficiently in real time.
If you thrive in fast-paced, high-pressure environments and can manage multiple moving pieces without dropping the ball - this role is built for you.
What You'll Own
Customer Communication (High Volume)
  • Handle inbound calls, emails, and chats with professionalism and empathy
  • Act as the primary point of contact from inquiry to job completion
  • Provide proactive updates on:
    • Scheduling
    • Delays
    • Service changes
  • Manage difficult or frustrated customers calmly while maintaining service quality

Dispatching & Scheduling (Core Responsibility)
  • Schedule and dispatch HVAC, plumbing, and electrical jobs
  • Assign jobs based on:
    • Technician availability
    • Skillset
    • Location
  • Maintain and optimize daily/weekly schedules
  • Adjust dispatch plans in real time as jobs change
  • Communicate continuously with field technicians

CRM & Service Operations Management
  • Maintain accurate records in:
    • ServiceTitan
    • Or similar CRM/dispatch platforms
  • Review:
    • Job notes
    • Invoices
    • Service documentation
  • Ensure all interactions and updates are properly logged
  • Track:
    • Call volume
    • Booking rates
    • Dispatch efficiency

Sales Support & Upselling
  • Introduce and explain membership/service plans
  • Identify upsell opportunities where appropriate
  • Support booking efficiency and customer retention

Cross-Team Coordination
  • Work closely with:
    • Customer service team
    • Dispatch team
    • Field technicians
  • Ensure seamless service delivery across all touchpoints
  • Improve workflows through clear internal communication

What Makes You a Strong Fit
  • You are customer-first but operations-driven
  • You stay organized under pressure
  • You can handle high call volumes without losing accuracy
  • You are calm, resilient, and adaptable
  • You take ownership and follow through on every task

Required Experience & Skills
  • 2+ years experience in:
    • Customer service + dispatching
    • HVAC, plumbing, electrical, or home services industry
  • Hands-on experience scheduling and dispatching technicians
  • Experience with:
    • ServiceTitan or similar tools
  • Strong English communication (verbal + written)
  • Ability to multitask and prioritize in real time
  • High attention to detail and documentation accuracy
  • Reliable internet and professional remote setup

Nice to Have
  • Experience with U.S.-based home services companies
  • Familiarity with:
    • Membership plan upselling
    • Service agreements
  • Experience working with remote/offshore teams
  • Exposure to Northeast U.S. customer base

What a Typical Day Looks Like
  • Handle inbound customer calls and messages
  • Schedule and dispatch service jobs
  • Communicate with technicians throughout the day
  • Adjust schedules based on real-time changes
  • Update CRM records and job details
  • Track performance and support operational KPIs

In short:
You ensure customers are taken care of and technicians are fully optimized.
Key Metrics (KPIs)
  • Call volume handled + booking conversion rate
  • Schedule efficiency and technician utilization
  • CRM accuracy and documentation quality
  • Customer satisfaction and resolution speed
  • Consistent follow-through on dispatch tasks

Why This Role Stands Out
  • High ownership and operational impact
  • Direct influence on revenue and customer experience
  • Fast-paced environment (never boring)
  • Clear KPIs and structured workflows
  • Strong growth path into operations management

Interview Process
  • Initial Phone Screen
  • Video Interview with Pavago Recruiter
  • Practical Assessment (dispatching/CRM scenario)
  • Client Interview
  • Offer & Onboarding

Apply Now
If you:
  • Have real dispatch experience
  • Can handle high-pressure environments
  • Are organized, responsive, and detail-driven

This role is a strong fit.

Apply