Field Technician II
Location: Atlanta, Georgia (Onsite)
Employment Type: Long-term Contract
Apply Here: Please send a copy of your resume and availibility for a call to Emma at [email protected]
Role Overview
We are seeking a Field Technician II to provide customer support assistance. This role involves taking incoming customer requests over the telephone, logging calls into the ticket tracking system, and resolving technical issues in a timely manner. The position requires working within a high-volume, SLA-driven environment and supporting personnel through various technical challenges on the main campus.
Key Responsibilities
- Provide customer support via phone and email for Windows 10/11 and MS Office 365 environments.
- Log customer requests into the ticket tracking system and resolve technical issues to meet Service Level Agreements (SLAs).
- Support remote customers using Citrix and troubleshoot remote access problems.
- Perform network administration tasks, including creating new users and resetting passwords in Active Directory.
- Troubleshoot desktops, laptops, tablets, and mobile devices (Android, iOS, Apple/Mac).
- Assist with creating processes for gathering supply chain data.
- Collect and analyze basic supply chain data to identify error sources.
Required Qualifications
Experience: 4+ years of related IT experience, including troubleshooting hardware, software, and connectivity issues. Experience with telephone support for local and remote customers is necessary.
Technical Skills:
- Proficiency in Windows 10/11 and MS Office 365 Outlook.
- Experience with Active Directory (AD), computer hardware, and handheld devices.
- Knowledge of remote access tools like Citrix and Virtual Private Networks (VPNs) such as Zscaler.
- Experience troubleshooting network, wireless, and connectivity problems.
- Familiarity with ticketing systems such as ServiceNow.
- Experience with both Apple/Mac and PC hardware.
Education: High School Diploma or GED.
Clearance: Must be able to obtain and maintain a Confidential clearance and a NACI (T1) Public Trust.
Compensation & Benefits
The pay rate for this position is between $18.00 and $21.00 per hour. Comprehensive benefits packages are available to eligible employees.
This employer is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. This employer will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex uses a virtual recruiter as part of the application process. Click here for more details.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.