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Remote Non Phone Customer Service Jobs in Rutherford, NJ

Modsquad

Customer Service Phone Support

Jamaica, NY · On-site +1

$17.75 - $22.75/hr

... Phone Support Mods! About ModSquad: ModSquad has been reinventing the Customer Experience Services ... We're primarily a remote company so you've already seen our/your office. If you want to work with ...

ForgeFit

Remote Customer Service Specialist

Jersey City, NJ · On-site +1

$17.75 - $23.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Newark, NJ · On-site +1

$17.75 - $23.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

New York, NY · On-site +1

$18.50 - $24.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

Wellnow health

Customer Service Representative

New York, NY · Remote

$30 - $38/hr

We are seeking a reliable and detail-oriented Remote Data Entry & Customer Service Representative ... Respond to customer inquiries via email, chat, and phone in a professional manner. * Resolve ...

Posted today

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Remote Non Phone Customer Service information

See Rutherford, NJ salary details

$12

$23

$35

How much do remote non phone customer service jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for remote non phone customer service in Rutherford, NJ is $23.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.96 per hour, depending on experience, location, and employer.

What is a Remote Non Phone Customer Service job?

A Remote Non Phone Customer Service job involves assisting customers through digital channels like email, live chat, or social media instead of phone calls. Responsibilities may include answering inquiries, resolving issues, and providing support using written communication. This role is ideal for those who prefer text-based interactions and require flexibility in their work environment. It typically requires strong writing skills, attention to detail, and proficiency in using customer service software.

What are the key skills and qualifications needed to thrive in the Remote Non Phone Customer Service position, and why are they important?

To thrive as a Remote Non Phone Customer Service representative, you need strong written communication, problem-solving abilities, and proficiency in using computers, often with a high school diploma or equivalent as a minimum qualification. Familiarity with ticketing systems, live chat platforms, email management tools, and CRM software such as Zendesk or Freshdesk is typically required. Attention to detail, patience, and the ability to multitask effectively in a remote environment are valuable soft skills. These qualifications ensure efficient, high-quality support to customers through written or digital channels, helping companies maintain excellent service standards without phone communication.

What are some common challenges faced in Remote Non Phone Customer Service positions?

One common challenge in Remote Non Phone Customer Service roles is managing multiple chat or email conversations simultaneously while maintaining accuracy and a consistent, friendly tone. Employees may also need to quickly adapt to new software tools or updates to customer service platforms. Another challenge is resolving customer issues without the benefit of verbal clarification, which requires careful reading and clear written responses. Developing strong time management and prioritization skills can help overcome these challenges and ensure a positive customer experience.

What job categories do people searching Remote Non Phone Customer Service jobs in Rutherford, NJ look for? The top searched job categories for Remote Non Phone Customer Service jobs in Rutherford, NJ are:
What cities near Rutherford, NJ are hiring for Remote Non Phone Customer Service jobs? Cities near Rutherford, NJ with the most Remote Non Phone Customer Service job openings:
Remote Non Phone Customer Service jobs near you
Infographic showing various Remote Non Phone Customer Service job openings in Rutherford, NJ as of June 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,927 per year, or $23.5 per hour.

Customer Service Phone Support

Modsquad

Jamaica, NY • On-site, Remote

$17.75 - $22.75/hr

Part-time

Re-posted 25 days ago

Job description

We Could Use Someone Like You in Our Crew.

Join Our Vibrant Talent Network!

Are you passionate about helping people and delivering exceptional service? We're looking for dedicated and customer-focused individuals to join our dynamic talent network as Customer Phone Support Mods!

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.

In this role, you'll be the friendly voice our customers hear first, tackling inquiries, solving problems, and leaving each caller with a smile. You'll represent our company's values and help create an outstanding customer experience with every conversation.

If you're ready to make a difference and want to work remotely from anywhere, we'd love to connect with you!

What You'll Do as a Customer Support Mod:

  • Respond swiftly and professionally to customer inquiries, delivering accurate, helpful information.

  • Troubleshoot customer issues, escalating complex cases when necessary.

  • Maintain organized records of interactions in our CRM.

  • Ensure customer issues are fully resolved and customers are 100% satisfied.

  • Educate customers on product features and services.

  • Adhere to company protocols for smooth interactions.

  • Provide feedback on common issues and suggest improvements.

Who We're Looking For:

  • Master Communicator: Clear, professional, and friendly communication skills.

  • Problem-Solving Ninja: Quick-thinking and effective problem resolution.

  • Empathy Expert: Calm, collected, and genuinely caring.

  • Detail-Oriented Dynamo: Meticulous documentation of customer interactions.

  • Time Management Whiz: Efficient multitasking and prioritization.

  • Tech-Savvy Guru: Comfortable with CRM software, phone systems, and basic computer tools.

  • Flexible & Adaptable: Open to change and new challenges.

  • Remote Work Rockstar: Self-motivated and disciplined in a remote environment.

Why Join Our Talent Network?

  • Work from Anywhere! Enjoy 100% remote work and flexibility.

  • Exciting Global Clients! Collaborate with startups and Fortune 500 companies.

  • Inclusive & Diverse Culture! Join a global team from 90+ countries.

  • Tools for Success! Access cutting-edge digital tools and training.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.

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