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Remote Non Phone Customer Service Jobs in Ridgewood, NJ

Jobs for Humanity

Customer Service Associate

New York, NY · On-site +1

$15.75 - $22/hr

Qualifications Serve as the primary contact for client inquiries via phone, email, and chat Deliver ... Information Remote Work: Enjoy the flexibility to work from anywhere with a stable internet ...

Adecco

Customer Service Call Agent

Newark, NJ · Remote

$17.66/hr

New Jersey (Remote), must reside in the state of New Jersey Schedule: Monday-Friday 8:00 am-5:00 pm ... phone and online chat · Assist applicants and program participants with program questions and ...

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Remote Non Phone Customer Service information

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$23

$35

How much do remote non phone customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote non phone customer service in Ridgewood, NJ is $23.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.77 per hour, depending on experience, location, and employer.

What is a remote non phone customer service?

A Remote Non Phone Customer Service job involves assisting customers through digital channels like email, live chat, or social media instead of phone calls. Responsibilities may include answering inquiries, resolving issues, and providing support using written communication. This role is ideal for those who prefer text-based interactions and require flexibility in their work environment. It typically requires strong writing skills, attention to detail, and proficiency in using customer service software.

What are some common challenges faced in remote non phone customer service positions?

One common challenge in Remote Non Phone Customer Service roles is managing multiple chat or email conversations simultaneously while maintaining accuracy and a consistent, friendly tone. Employees may also need to quickly adapt to new software tools or updates to customer service platforms. Another challenge is resolving customer issues without the benefit of verbal clarification, which requires careful reading and clear written responses. Developing strong time management and prioritization skills can help overcome these challenges and ensure a positive customer experience.

What are the key skills and qualifications needed to thrive in remote non phone customer service, and why are they important?

To thrive as a Remote Non Phone Customer Service representative, you need strong written communication, problem-solving abilities, and proficiency in using computers, often with a high school diploma or equivalent as a minimum qualification. Familiarity with ticketing systems, live chat platforms, email management tools, and CRM software such as Zendesk or Freshdesk is typically required. Attention to detail, patience, and the ability to multitask effectively in a remote environment are valuable soft skills. These qualifications ensure efficient, high-quality support to customers through written or digital channels, helping companies maintain excellent service standards without phone communication.

What are popular job titles related to Remote Non Phone Customer Service jobs in Ridgewood, NJ?

For Remote Non Phone Customer Service jobs in Ridgewood, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Non Phone Customer Service jobs in Ridgewood, NJ look for?

The top searched job categories for Remote Non Phone Customer Service jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Remote Non Phone Customer Service jobs?

Cities near Ridgewood, NJ with the most Remote Non Phone Customer Service job openings:

Remote Non Phone Customer Service jobs near you
Infographic showing various Remote Non Phone Customer Service job openings in Ridgewood, NJ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,560 per year, or $23.3 per hour.

Customer Service Specialist I #Full Time #Remote

61st Street Service Corporation

Fort Lee, NJ • On-site, Remote

$23.56 - $28.85/hr

Full-time

Medical, PTO

Re-posted 10 days ago

61st Street Service Corporation rating

4.9

Company rating: 4.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Top Healthcare Provider Network
The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors . This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors� practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.
This position is primarily remote, candidates must reside in the Tri-State area.
Note: There may be occasional requirements to visit the office for training, meetings, and other business needs.
Opportunity to grow as part of a Revenue Cycle Career Ladder!
Job Summary:
The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers and or physician offices. Responsibilities will include collections of outstanding patient balances, establishing payment arrangements, updating patient and guarantor account with new demographic and insurance coverage information. The Customer Service Specialist must exhibit professional and courteous behavior at all times during patient and/or client interaction.
Job Responsibilities:
  • Handle large volume of calls and perform work in a timely manner.
  • Attempts to collect full payment from patient or guarantor in a professional and courteous manner.
  • Establishes payment arrangements per guidelines. Documents terms in billing system.
  • Applies of payments collected over the phone to each date of service.
  • Handles customer inquiries, disputes and complaints. Escalates contentious complaints to supervisor or higher management.
  • Obtains all insurance, demographic, guarantor information and updates patient profile as well as bill third party payers as appropriate.
  • Clearly documents in system summary of work and follow up steps after each call.

Job Qualifications:
  • High school graduate or GED certificate is required.
  • A minimum of 6 months� experience in a physician billing or third party payer environment.
  • Must demonstrate an understanding of contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations.
  • Candidate must demonstrate the ability to understand and navigate the payer adjudication process.
  • Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred.
  • Knowledge of medical terminology is preferred.
  • Previous call center/claims experience is preferred.
  • Previous experience in an academic healthcare setting is preferred.

Hourly Rate Ranges: $23.56 - $28.85
Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.
61st Street Service Corporation
At 61 st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.

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