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Remote Non Phone Customer Service Jobs in Fulton, NY

Darkhorse Tech

IT Field Technician (Remote)

Syracuse, NY · Remote

$48K - $55K/yr

Provide excellent customer service via phone, remote, and on-site technical support * Walk clients through diagnostic procedures to identify and resolve errors * Communicate with vendors to request ...

Darkhorse Tech, Inc.

IT Field Technician

Syracuse, NY · On-site +1

$48K - $55K/yr

Provide excellent customer service via phone, remote, and on-site technical support * Walk clients through diagnostic procedures to identify and resolve errors * Communicate with vendors to request ...

PenBay Media LLC

Remote Pilot Operator

Syracuse, NY · On-site +1

The Remote Pilot Operator (RPO) operates a combination of Cathode Ray Tube (CRT)/keyboard/Voice ... Exceptional customer service orientation Ability to work productively with a wide range of people ...

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Remote Non Phone Customer Service information

See Fulton, NY salary details

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How much do remote non phone customer service jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for remote non phone customer service in Fulton, NY is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.40 per hour, depending on experience, location, and employer.

What is a Remote Non Phone Customer Service job?

A Remote Non Phone Customer Service job involves assisting customers through digital channels like email, live chat, or social media instead of phone calls. Responsibilities may include answering inquiries, resolving issues, and providing support using written communication. This role is ideal for those who prefer text-based interactions and require flexibility in their work environment. It typically requires strong writing skills, attention to detail, and proficiency in using customer service software.

What are the key skills and qualifications needed to thrive in the Remote Non Phone Customer Service position, and why are they important?

To thrive as a Remote Non Phone Customer Service representative, you need strong written communication, problem-solving abilities, and proficiency in using computers, often with a high school diploma or equivalent as a minimum qualification. Familiarity with ticketing systems, live chat platforms, email management tools, and CRM software such as Zendesk or Freshdesk is typically required. Attention to detail, patience, and the ability to multitask effectively in a remote environment are valuable soft skills. These qualifications ensure efficient, high-quality support to customers through written or digital channels, helping companies maintain excellent service standards without phone communication.

What are some common challenges faced in Remote Non Phone Customer Service positions?

One common challenge in Remote Non Phone Customer Service roles is managing multiple chat or email conversations simultaneously while maintaining accuracy and a consistent, friendly tone. Employees may also need to quickly adapt to new software tools or updates to customer service platforms. Another challenge is resolving customer issues without the benefit of verbal clarification, which requires careful reading and clear written responses. Developing strong time management and prioritization skills can help overcome these challenges and ensure a positive customer experience.

What job categories do people searching Remote Non Phone Customer Service jobs in Fulton, NY look for? The top searched job categories for Remote Non Phone Customer Service jobs in Fulton, NY are:
What cities near Fulton, NY are hiring for Remote Non Phone Customer Service jobs? Cities near Fulton, NY with the most Remote Non Phone Customer Service job openings:
Remote Non Phone Customer Service jobs near you

Remote Client Protection Specialist (Entry Level)

MINK Life & Legacy Agency

Syracuse, NY • Remote

$150K - $200K/yr

Full-time

Posted 20 days ago

Job description

Mink Life & Legacy is seeking motivated, coachable individuals who want more time and more control. If you're tired of long commutes or missing moments with family, this work-from-home opportunity offers a real path to a meaningful career - with free, proven training and full support.

What You Can Expect

Independent broker model - not captive, full carrier access

Free, structured training (no experience needed)

Innovative lead program (mortgage protection, final expense, annuities)

Cutting-edge CRM with automated lead upload

Multiple income streams: direct commissions, renewals, and agency overrides

Compensation- 100% Commission Only

Part-time: $50,000-$75,000+

Full-time: $80,000-$150,000+

Income depends on your performance and activity level.

We're Looking For

Self-driven, disciplined, and coachable individuals

Those seeking flexible, remote work

People who want growth, leadership, and long-term income potential

Requirements

Must be eligible to work in the U.S.

Must obtain a life insurance license (we guide you)

Reliable phone, computer, and internet

Apply today and join an independent agency committed to your growth and success.

Employment Type: FULL_TIME

Apply