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Remote Non Clinical Case Manager Jobs in Springfield, IL

micro1 AI

Medical Writing Manager

Springfield, IL · Remote

$50 - $80/hr

Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer ... and appendix management. * Evaluate scientific accuracy in narrative sections such as efficacy ...

micro1 AI

Pharmacovigilance Expert

Springfield, IL · Remote

$70 - $80/hr

Remote micro1 is engaging Pharmacovigilance Experts to contribute their advanced drug safety ... Reconcile figures and case counts across report sections and data sources, identifying and ...

micro1 AI

Medical Billing Specialist

Springfield, IL · Remote

$50 - $80/hr

Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer ... and appendix management. * Evaluate scientific accuracy in narrative sections such as efficacy ...

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All JobsNon Clinical Case JobsRemote Non Clinical Case Manager JobsRemote Non Clinical Case Manager Jobs in Springfield, IL

Remote Non Clinical Case Manager information

See Springfield, IL salary details

$16

$28

$40

How much do remote non clinical case manager jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote non clinical case manager in Springfield, IL is $28.09, according to ZipRecruiter salary data. Most workers in this role earn between $22.40 and $32.88 per hour, depending on experience, location, and employer.

What is the difference between Remote Non Clinical Case Manager vs Remote Clinical Case Manager?

AspectRemote Non Clinical Case ManagerRemote Clinical Case Manager
CredentialsTypically requires a background in social work, counseling, or healthcare, with certifications like CCM or similarRequires clinical licenses such as RN, LPN, or other healthcare provider credentials, along with case management certifications
Work EnvironmentPrimarily remote, focusing on patient support, resource coordination, and non-clinical assessmentsPrimarily remote, involving clinical assessments, care planning, and direct patient interaction
Employer & Industry UsageUsed by insurance companies, healthcare providers, and social service agenciesUsed mainly by healthcare organizations, hospitals, and insurance companies with clinical oversight

Remote Non Clinical Case Managers focus on coordinating resources and providing support without direct clinical care, while Remote Clinical Case Managers handle clinical assessments and care planning requiring healthcare licenses. Both roles are remote and vital in healthcare, but differ mainly in required credentials and scope of practice.

What are some common challenges faced by remote non clinical case managers, and how can they be addressed?

Remote Non Clinical Case Managers often face challenges such as maintaining effective communication with clients and interdisciplinary teams, staying organized across multiple digital platforms, and managing caseloads without in-person interaction. To address these, it's important to utilize collaborative tools for virtual meetings, set clear communication protocols, and leverage case management software to track progress and documentation. Proactive time management and regular check-ins with colleagues help ensure clients receive coordinated care and support.

What are the key skills and qualifications needed to thrive as a remote non clinical case manager?

To thrive as a Remote Non Clinical Case Manager, you need a background in healthcare administration, case management, or social work, often with a relevant degree or certification such as CCM (Certified Case Manager). Familiarity with case management software, electronic health records (EHRs), and telecommunication platforms is typically required. Exceptional organizational skills, empathy, and effective communication are crucial for coordinating care and supporting clients remotely. These competencies ensure effective care coordination, client satisfaction, and seamless collaboration within a virtual environment.

What is a remote non clinical case manager?

A Remote Non Clinical Case Manager is a professional who coordinates care and support services for clients, usually within the healthcare, insurance, or social services sectors, without providing direct clinical care. Working remotely, they assess client needs, develop care plans, and connect clients with appropriate resources, such as community programs or healthcare providers. Their primary goal is to improve client outcomes by ensuring individuals receive the services and support they need, while also helping organizations manage costs and streamline care delivery.
What job categories do people searching Remote Non Clinical Case Manager jobs in Springfield, IL look for? The top searched job categories for Remote Non Clinical Case Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Non Clinical Case Manager jobs? Cities near Springfield, IL with the most Remote Non Clinical Case Manager job openings:
Remote Non Clinical Case Manager jobs near you
Infographic showing various Remote Non Clinical Case Manager job openings in Springfield, IL as of August 2026, with employment types broken down into 58% Full Time, 22% Part Time, 8% Temporary, and 12% Contract. Highlights an 100% Remote job distribution, with an average salary of $58,430 per year, or $28.1 per hour.

Senior Manager (M2), Partner Resolution Management

Intuit

Springfield, IL • Remote

Full-time

Posted 5 days ago

Intuit rating

8.4

Company rating: 8.4 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

87th of 242 rated software companies

Job description

Overview

The Accountant High Value Partner Ecosystem team is responsible for the experience of Intuit's most strategic accounting firm and ProAdvisor partners across QuickBooks Accountant, QuickBooks Accountant Premium, and National Accounts. As Senior Manager, Partner Resolution Management, you will lead the team accountable for resolving the most complex, high-visibility escalations from our highest-value partners — protecting trust, minimizing business and reputational risk, and driving the root-cause fixes needed to prevent issues from recurring.


This is a remote people-leadership and operational-excellence role. You will build and coach a team of resolution managers and specialists, own escalation governance end-to-end, and partner across Product, Support Operations, Legal, Risk, and Finance to resolve issues quickly while influencing the upstream changes that reduce escalation volume over time.


Responsibilities

  • Lead, hire, and develop a team of resolution managers/specialists dedicated to resolving complex, high-stakes escalations from Intuit's highest-value accountants and firm partners, ensuring timely, high-quality outcomes.
  • Own the end-to-end escalation and resolution management process for the High Value Partner Ecosystem — intake, triage, prioritization, SLA adherence, and executive-level reporting.
  • Serve as the senior point of escalation for the most sensitive or complex partner issues, exercising sound judgment to balance partner experience, business impact, and risk.
  • Partner cross-functionally with Product, Engineering, Legal, Risk, Finance, and Support Operations to diagnose root causes of recurring issues and drive durable, systemic fixes rather than one-off resolutions.
  • Build and maintain resolution governance models, playbooks, and escalation frameworks that scale quality and consistency as the partner base and issue complexity grow.
  • Analyze resolution and satisfaction data — time-to-resolve, reopen rate, tNPS, and partner satisfaction — to identify trends, surface systemic pain points, and inform leadership on the health of the partner ecosystem.
  • Represent the voice of the high-value partner in cross-functional planning, advocating for the process, policy, and product changes that reduce escalation volume and improve the overall partner experience.
  • Lead change management for new tools, workflows, and policies affecting the resolution team, ensuring smooth adoption with minimal disruption to service levels.
  • Coach and grow people leaders and individual contributors — setting clear expectations, developing craft skills, and building a strong talent pipeline within the team.
  • Partner with Workforce Management and Finance to align staffing, capacity, and budget plans to forecasted escalation volume and seasonal demand.
  • Contribute a resolution-management lens to the broader Accountant Experience and Customer Success strategy, informing roadmap and investment decisions.

Qualifications

Required


  • Bachelor's degree or equivalent practical experience.
  • 5+ years leading teams in escalation management, customer resolution, support operations, or a related customer-facing discipline, ideally within B2B, fintech, SaaS, or accounting/financial services.
  • Proven experience managing high-stakes, high-visibility issues involving VIP or high-value customers/partners, including issues with legal, financial, or reputational sensitivity.
  • Strong people-leadership track record, including hiring, coaching, and developing managers or senior individual contributors.
  • Demonstrated ability to use data to diagnose root causes, measure resolution effectiveness, and drive continuous improvement (e.g., resolution time, reopen rate, CSAT/tNPS).
  • Excellent written and verbal communication skills, with experience presenting to and influencing senior/executive stakeholders.
  • Experience leading cross-functional partners (Product, Legal, Risk, Finance) toward shared resolution and process outcomes.
  • Strong operational rigor — able to build repeatable processes, playbooks, and governance models that scale.
  • Comfortable operating in ambiguity and leading teams through organizational or process change.


Preferred


  • Experience supporting accounting or financial professionals, with familiarity with QuickBooks Accountant, ProAdvisor, or similar practice-management ecosystems.
  • Background in a partner, alliance, or channel-facing role in addition to direct customer support.
  • Experience with escalation/case management tooling and CRM platforms.
  • MBA or advanced degree in a related field.


Additional Information


  • This role may require occasional travel (~10%) for stakeholder and partner engagement.

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. 

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