Hybrid Plano, TX Columbia, SC Indianapolis, IN New Orleans, LA Remote Job Summary The Principal Operations Analyst - Tooling is the dedicated owner of the technology stack that powers the Client ...
Hybrid Plano, TX Columbia, SC Indianapolis, IN New Orleans, LA Remote Job Summary The Principal Operations Analyst - Tooling is the dedicated owner of the technology stack that powers the Client ...
Remote Noc Analyst information
What are the key skills and qualifications needed to thrive as a remote NOC analyst?
To thrive as a Remote NOC Analyst, you need a solid understanding of networking fundamentals, system monitoring, and incident response, typically supported by a degree in IT or related certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools (such as SolarWinds, Nagios, or Zabbix), ticketing systems, and remote troubleshooting platforms is crucial. Strong analytical thinking, effective communication, and the ability to work independently under pressure are essential soft skills. These skills and qualities ensure prompt identification and resolution of network issues, maintaining uptime and reliability for critical IT infrastructure.
What is the difference between Remote Noc Analyst vs Remote Network Operations Center Technician?
| Aspect | Remote Noc Analyst | Remote Network Operations Center Technician |
|---|---|---|
| Certifications | Network+, CCNA, CompTIA certifications | Network+, CCNA, CompTIA certifications |
| Work Environment | Remote monitoring and analysis of network systems | Remote troubleshooting and maintenance of network hardware |
| Employer Usage | Telecom, ISPs, managed service providers | Telecom, data centers, enterprise IT teams |
| Common Search Intent | Comparing roles in network monitoring and analysis | Understanding technician responsibilities in network support |
The Remote Noc Analyst and Remote Network Operations Center Technician roles share similar certifications and work environments, often found in telecom and ISP industries. While the Noc Analyst focuses on monitoring and analyzing network performance remotely, the Technician handles troubleshooting and hardware maintenance. Both roles are essential for network reliability but differ in daily tasks and focus areas.
What is a remote NOC analyst?
Remote NOC (Network Operations Center) Analysts are IT professionals who monitor and manage an organization's network infrastructure from a remote location. They are responsible for identifying, diagnosing, and resolving network issues to ensure optimal performance and uptime. Their duties often include monitoring network traffic, responding to alerts, performing routine maintenance, and escalating problems when necessary. Working remotely allows NOC analysts to support multiple locations and provide 24/7 network oversight. This role is crucial in maintaining the stability and security of an organization's computer networks.
What are the typical challenges faced by a remote NOC analyst, and how can they be managed effectively?
Remote NOC Analysts often face challenges such as troubleshooting complex network issues without physical access to equipment, responding to incidents across multiple time zones, and maintaining clear communication with on-site teams. Effective management of these challenges involves leveraging robust remote monitoring tools, establishing clear escalation protocols, and using collaboration platforms to stay connected with colleagues. Additionally, continuous learning about emerging network technologies and proactive incident response planning are key to success in this remote environment.
What are popular job titles related to Remote Noc Analyst jobs in Indiana? For Remote Noc Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Noc Analyst jobs in Indiana look for? The top searched job categories for Remote Noc Analyst jobs in Indiana are:
What cities in Indiana are hiring for Remote Noc Analyst jobs? Cities in Indiana with the most Remote Noc Analyst job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 15 days ago
Job description
Job Title: Principal Operations Analyst - Tooling & Systems
Department: Client Success - Operational Excellence
Reports To: AVP, Operational Excellence
Location: Hybrid Plano, TX Columbia, SC Indianapolis, IN New Orleans, LA Remote
Job Summary
The Principal Operations Analyst - Tooling is the dedicated owner of the technology stack that powers the Client Success organization, ensuring Selerix's tools are configured deliberately, owned by one accountable person, and evolving as fast as the business needs them to. This role exists because Selerix needs one person who understands the full picture of how our tools work, how they connect, and how they should evolve, rather than a group of people tinkering around the edges.
Today, that stack centers on Monday.com as the operating system for CS project execution and time tracking, and HubSpot as the CRM and client data source of truth. This is a hands-on role: the person in this seat builds, configures, troubleshoots, and improves the systems that facilitate an exceptional client experience, and serves as a strategic thought partner to the AVP of Operational Excellence on where tooling needs to go next. They are expected to understand the business context behind each request, push back when something isn't feasible, and bring ideas to the table the AVP hasn't thought of yet.
Key Responsibilities
Must be eligible for US employment
We offer the following benefits:
Department: Client Success - Operational Excellence
Reports To: AVP, Operational Excellence
Location: Hybrid Plano, TX Columbia, SC Indianapolis, IN New Orleans, LA Remote
Job Summary
The Principal Operations Analyst - Tooling is the dedicated owner of the technology stack that powers the Client Success organization, ensuring Selerix's tools are configured deliberately, owned by one accountable person, and evolving as fast as the business needs them to. This role exists because Selerix needs one person who understands the full picture of how our tools work, how they connect, and how they should evolve, rather than a group of people tinkering around the edges.
Today, that stack centers on Monday.com as the operating system for CS project execution and time tracking, and HubSpot as the CRM and client data source of truth. This is a hands-on role: the person in this seat builds, configures, troubleshoots, and improves the systems that facilitate an exceptional client experience, and serves as a strategic thought partner to the AVP of Operational Excellence on where tooling needs to go next. They are expected to understand the business context behind each request, push back when something isn't feasible, and bring ideas to the table the AVP hasn't thought of yet.
Key Responsibilities
- Serve as the primary administrator and subject matter expert for the project management tool, currently Monday.com, across the Client Success organization.
- Design, build, and maintain boards, workflows, automations, and integrations that reflect how CS teams work while improving visibility into how they work.
- Own the open enrollment and implementation project workflows, taking the current foundation further as the business evolves.
- Ensure time tracking is operational and consistent across all CS teams and aligns to financial reporting requirements.
- Evaluate and implement automations that reduce manual, low-value work and create capacity for the teams who serve clients.
- Serve as the intake point for Monday.com requests from CS teams, partnering with the AVP to triage and prioritize what gets built.
- Develop working proficiency in HubSpot to serve as the CS counterpart in the ongoing HubSpot-Monday.com integration.
- Partner with Revenue Operations to ensure Client Success business requirements are clearly defined, translated, and maintained.
- Ensure HubSpot is functioning as the source of truth for client data, flagging gaps or inconsistencies that affect CS team workflows.
- Support the CS team's adoption of HubSpot, including training, documentation, and troubleshooting.
- Build and maintain dashboards and reports across Monday.com, HubSpot, and Power BI that give CS leadership the visibility they need to make decisions.
- Maintain proficiency in adjacent tools, including Power BI and Power Automate, to support reporting automation and workflow integration.
- Translate CS operational workflows into tooling configurations that are logical, sustainable, and scalable.
- Proactively identify manual workarounds and design tool-based solutions that eliminate them.
- Document configurations, workflows, and automations so institutional knowledge is always current and accessible.
- Serve as an active thought partner to the AVP, helping evaluate whether a proposed approach is the right one, and flag feasibility concerns before work begins.
- Help establish and enforce standards for how tools are used across the organization.
- 3-5+ years of hands-on experience administering and optimizing project management software in a multi-client environment, preferably Monday.com.
- Demonstrated ability to design and build workflows and automations, not just configure out-of-the-box features.
- Experience working in or alongside a CRM; HubSpot experience strongly preferred, Salesforce or equivalent considered.
- Strong analytical instincts, comfortable working with data and translating findings into action.
- Clear, confident communicator who can translate technical constraints for non-technical stakeholders and push back on requests that aren't feasible.
- Organized and detail-oriented, able to manage competing requests without dropping balls.
- Self-directed, able to take a business problem and figure out the tool solution without a step-by-step spec.
- Experience with the HubSpot-Monday.com integration or similar CRM-to-PM tool integrations preferred.
- Proficiency or working knowledge of Power BI for dashboard and reporting development preferred.
- Familiarity with Power Automate for workflow automation across the Microsoft ecosystem preferred.
- Background in a SaaS, benefits administration, or HR technology company preferred.
- Bachelor's degree or equivalent experience.
Must be eligible for US employment
We offer the following benefits:
- Medical, Dental and Vision insurance
- 4 weeks paid time off (PTO)
- 9 paid holidays
- Tuition Reimbursement
- 401K (with match)
- Basic Life
- Long-Term Disability