Remote Network Support Jobs in Rhode Island (NOW HIRING)

This is a remote role that may be hired in several markets across the United States. Priority given to those located remotely in North Carolina, Arizona and Texas.

This position leads the development and support of the Bank's network infrastructure. Serves as a technical resource for project planning and problem resolution. Presents technical alternatives and solutions to management that are reliable, scalable, secure and cost-effective. Leads technical teams on assigned projects and collaborates effectively across the organization. Provides consultative guidance to associates, management, and business units through expertise in multiple technologies. 

Consultation: Provides consultative direction and technical advice relating to the Bank's network infrastructure, addressing reliability, availability, scalability, security, and recovery.  Supports all areas of Technology and Operations.

Analysis: Evaluates the performance of existing and proposed system components in delivering solutions for technology, operations, and business needs. Analyzes hardware platforms, operating systems, applications, and network components. Provides key insight into new system software, hardware, and network integration.

Support: Implements, upgrades, and supports network hardware and software. Coordinates new technologies spanning hardware platforms and different operating systems that require network communication. Coordinates network communication and data integration methods for new technologies. Performs planning and documentation throughout support activities. Resolves complex technical problems and automates tasks for improved efficiency.

Technical Expertise: Maintains a strong knowledge base to effectively consult and direct others on technical matters. Communicates effective and clear technical information across platforms. 

Qualifications:

Bachelor's Degree and 4 years of experience in Data, voice or converged networking OR High School Diploma or GED and 8 years of experience in Data, voice or converged networking

Preferred Experience and Skills: (At least one of the following)

• Experience designing and deploying Enterprise Cisco Viptela SD-WAN.
• Expert knowledge of Cisco ACI fabric architecture, Leaf-Spine networking, policy design, multi-site, contracts, and operational support. 
• Experience with Cloud Connectivity and Cloud Networking including AWS and Azure. 
• Experience with Automation and Programmability including interacting with REST APIs and Github repositories. 

Preferred Certifications:(At least one of the following)

• Cisco Certified Internetwork Expert (CCIE Enterprise Infrastructure). 
• Cisco Certified DevNet Professional or equivalent automation experience. 
• AWS Advanced Networking Specialty, Azure Network Engineer Associate, or equivalent cloud certification.

Principle Accountabilities: 

60% - Design, consulting and project support
20% - Vision, roadmaps and strategy
10% - Implementation, testing and build out
10% - Tier 4 support escalation including on-call

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $120,000 and $155,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $120,000 and $155,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.