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How much do remote network support jobs pay per year?

As of Aug 7, 2026, the average yearly pay for remote network support in Rhode Island is $90,562.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $111,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by remote network support professionals, and how can they be addressed?

Remote Network Support professionals often encounter challenges such as diagnosing issues without physical access to equipment, managing security protocols across various locations, and troubleshooting complex network outages. Staying organized with detailed documentation and utilizing effective remote access and monitoring tools can help streamline the support process. Collaborating closely with on-site contacts and maintaining clear, responsive communication with users also play a crucial role in resolving problems efficiently. Proactively updating knowledge about emerging network technologies and cybersecurity trends can further help in addressing these challenges. Overall, adaptability and a methodical approach are key to overcoming the obstacles unique to remote network support.

What are the key skills and qualifications needed to thrive in remote network support, and why are they important?

To thrive as a Remote Network Support professional, you need a solid understanding of computer networking concepts, troubleshooting skills, and experience with network hardware and software, typically supported by a degree in IT or certifications like CompTIA Network+ or Cisco CCNA. Familiarity with remote access tools, ticketing systems, VPNs, firewalls, and monitoring software is essential. Excellent communication, problem-solving, and time-management skills are important for effectively resolving issues and collaborating with distributed teams. These skills ensure efficient network operations, prompt issue resolution, and seamless support for users in a remote work environment.

What is a remote network support?

A Remote Network Support job involves troubleshooting, maintaining, and optimizing network systems for businesses and clients from a remote location. Professionals in this role assist with network connectivity issues, security configurations, software updates, and technical support. They often use remote access tools to diagnose and resolve problems without needing to be physically present. Strong knowledge of networking protocols, security best practices, and customer service skills are essential for success in this role.

What job categories do people searching Remote Network Support jobs in Rhode Island look for? The top searched job categories for Remote Network Support jobs in Rhode Island are:
What cities in Rhode Island are hiring for Remote Network Support jobs? Cities in Rhode Island with the most Remote Network Support job openings:
Remote Network Support jobs near you

Network Infrastructure Engineer III - Cisco ACI & SD-WAN (Remote)

First Citizens Bank

Carolina, RI • Remote

Full-time

Re-posted 22 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 170 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): AZ, NC and TX.

This position leads the development and support of the Bank's network infrastructure. Serves as a technical resource for project planning and problem resolution. Presents technical alternatives and solutions to management that are reliable, scalable, secure and cost-effective. Leads technical teams on assigned projects and collaborates effectively across the organization. Provides consultative guidance to associates, management, and business units through expertise in multiple technologies. 


Responsibilities
  • Consultation: Provides consultative direction and technical advice relating to the Bank's network infrastructure, addressing reliability, availability, scalability, security, and recovery.  Supports all areas of Technology and Operations.
  • Analysis: Evaluates the performance of existing and proposed system components in delivering solutions for technology, operations, and business needs. Analyzes hardware platforms, operating systems, applications, and network components. Provides key insight into new system software, hardware, and network integration.
  • Support: Implements, upgrades, and supports network hardware and software. Coordinates new technologies spanning hardware platforms and different operating systems that require network communication. Coordinates network communication and data integration methods for new technologies. Performs planning and documentation throughout support activities. Resolves complex technical problems and automates tasks for improved efficiency.
  • Technical Expertise: Maintains a strong knowledge base to effectively consult and direct others on technical matters. Communicates effective and clear technical information across platforms. 

Qualifications

Bachelor's Degree and 4 years of experience in Data, voice or converged networking OR High School Diploma or GED and 8 years of experience in Data, voice or converged networking

Preferred Experience and Skills: (At least one of the following)

  • Experience designing and deploying Enterprise Cisco Viptela SD-WAN.
  • Expert knowledge of Cisco ACI fabric architecture, Leaf-Spine networking, policy design, multi-site, contracts, and operational support. 
  • Experience with Cloud Connectivity and Cloud Networking including AWS and Azure. 
  • Experience with Automation and Programmability including interacting with REST APIs and Github repositories. 

Preferred Certifications:(At least one of the following)

  • Cisco Certified Internetwork Expert (CCIE Enterprise Infrastructure). 
  • Cisco Certified DevNet Professional or equivalent automation experience. 
  • AWS Advanced Networking Specialty, Azure Network Engineer Associate, or equivalent cloud certification.

Principle Accountabilities: 

60% - Design, consulting and project support.
20% - Vision, roadmaps and strategy.
10% - Implementation, testing and build out.
10% - Tier 4 support escalation including on-call.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 4 years of experience in Data, voice or converged networking OR High School Diploma or GED and 8 years of experience in Data, voice or converged networking

Preferred Experience and Skills: (At least one of the following)

  • Experience designing and deploying Enterprise Cisco Viptela SD-WAN.
  • Expert knowledge of Cisco ACI fabric architecture, Leaf-Spine networking, policy design, multi-site, contracts, and operational support. 
  • Experience with Cloud Connectivity and Cloud Networking including AWS and Azure. 
  • Experience with Automation and Programmability including interacting with REST APIs and Github repositories. 

Preferred Certifications:(At least one of the following)

  • Cisco Certified Internetwork Expert (CCIE Enterprise Infrastructure). 
  • Cisco Certified DevNet Professional or equivalent automation experience. 
  • AWS Advanced Networking Specialty, Azure Network Engineer Associate, or equivalent cloud certification.

Principle Accountabilities: 

60% - Design, consulting and project support.
20% - Vision, roadmaps and strategy.
10% - Implementation, testing and build out.
10% - Tier 4 support escalation including on-call.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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