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Remote Network Support Jobs in New York (NOW HIRING)

SHI

Sr. Solutions Architect - SHI Labs

Somerset, NJ · On-site +1

... network support strategy * Lead the development and validation of clearly defined use cases and ... Secure Access & Network Security (ZTNA, SASE, VDI, browser isolation, remote access, NGFW ...

Covera Health

Senior Provider Network Analyst

New York, NY · Remote

$96K - $127K/yr

Backed by Insight Partners, our platform supports nearly 6 million people across Fortune 10 and ... We are a remote-first company with employees located across the U.S., and this role is fully remote ...

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Remote Network Support information

See New York salary details

$45.4K

$101.2K

$145K

How much do remote network support jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote network support in New York is $101,171.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $124,700.00 per year, depending on experience, location, and employer.

What is a remote network support?

A Remote Network Support job involves troubleshooting, maintaining, and optimizing network systems for businesses and clients from a remote location. Professionals in this role assist with network connectivity issues, security configurations, software updates, and technical support. They often use remote access tools to diagnose and resolve problems without needing to be physically present. Strong knowledge of networking protocols, security best practices, and customer service skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in remote network support, and why are they important?

To thrive as a Remote Network Support professional, you need a solid understanding of computer networking concepts, troubleshooting skills, and experience with network hardware and software, typically supported by a degree in IT or certifications like CompTIA Network+ or Cisco CCNA. Familiarity with remote access tools, ticketing systems, VPNs, firewalls, and monitoring software is essential. Excellent communication, problem-solving, and time-management skills are important for effectively resolving issues and collaborating with distributed teams. These skills ensure efficient network operations, prompt issue resolution, and seamless support for users in a remote work environment.

What are some common challenges faced by remote network support professionals, and how can they be addressed?

Remote Network Support professionals often encounter challenges such as diagnosing issues without physical access to equipment, managing security protocols across various locations, and troubleshooting complex network outages. Staying organized with detailed documentation and utilizing effective remote access and monitoring tools can help streamline the support process. Collaborating closely with on-site contacts and maintaining clear, responsive communication with users also play a crucial role in resolving problems efficiently. Proactively updating knowledge about emerging network technologies and cybersecurity trends can further help in addressing these challenges. Overall, adaptability and a methodical approach are key to overcoming the obstacles unique to remote network support.

What are the most commonly searched types of Network Support jobs in New York?

The most popular types of Network Support jobs in New York are:

What are popular job titles related to Remote Network Support jobs in New York?

For Remote Network Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Network Support jobs in New York look for?

The top searched job categories for Remote Network Support jobs in New York are:

What cities in New York are hiring for Remote Network Support jobs?

Cities in New York with the most Remote Network Support job openings:

Remote Network Support jobs near you
Infographic showing various Remote Network Support job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $101,171 per year, or $48.6 per hour.

Sr. Solutions Architect - SHI Labs

SHI

Somerset, NJ • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 5 days ago

Job description

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.But the heartbeat of SHI is our employees - all 7,000 of them.If you join our team, you'll enjoy:

  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

  • Continuous professional growth and leadership opportunities.

  • Health, wellness, and financial benefits to offer peace of mind to you and your family.

  • World-class facilities and the technology you need to thrive - in our offices or yours.

Job SummaryWe are seeking a highly experienced and customer-facing networking expert to serve as a senior technical leader within our organization. This role operates at the intersection of consulting, pre-sales, and engineering-partnering with customers, internal stakeholders, and vendors to design, validate, and deliver modern network solutions.
The ideal candidate is equally comfortable advising executive stakeholders and executing hands-on technical work in complex lab environments. This individual will drive innovation, influence network strategy, and play a critical role in shaping both customer outcomes and internal technical capabilities.

Role Description

Customer Engagement & Advisory

  • Serve as the lead technical voice providing solution demonstrations to customers

  • Act as a trusted advisor to presales Field CIOs, CISOs, and engineering teams, influencing network strategy and technology decisions

  • Translate business and security requirements into structured use cases and test plans

  • Lead workshops, technical deep dives, and executive briefings

Architecture, Design & Lab Execution

  • Design and build complex lab environments simulating enterprise architectures

  • Develop and execute proof-of-concept (POC) and proof-of-value (POV) testing across multiple network solutions

  • Validate vendor capabilities, integration points, and real-world operational impact

  • Produce reference architectures, design documentation, and validation reports

Pre-Sales & Post-Sales Leadership

  • Partner with account teams and presales engineering to develop new network solutions, evaluate partnerships, and guide overall network support strategy

  • Lead the development and validation of clearly defined use cases and test cases

  • Lead technical scoping, sizing, and delivery planning for pilot engagements

  • Ensure successful project execution, stepping in to resolve complex or at-risk deployments when needed

Lab Innovation & Practice Leadership

  • Drive innovation within the networking team by evaluating emerging technologies

  • Provide feedback to vendors on product gaps, limitations, and enhancement opportunities

  • Mentor and develop engineers across the practice, from junior to senior levels

  • Assist in talent identification and technical interviewing


Behaviors and Competencies

  • Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.

  • Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.

  • Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.

  • Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.

  • Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.

  • Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.


Skill Level Requirements

Technical Expertise

  • Strong expertise across multiple domains, including:

    • Secure Access & Network Security (ZTNA, SASE, VDI, browser isolation, remote access, NGFW, segmentation, SD-WAN, etc.)

    • Network Design and Routing (WAN/LAN, BGP, OSPF, EIGRP, MPLS)

    • Cloud and Virtualization (VPCs, VPNs, hybrid data centers)

    • Automation and Scripting (Python, Terraform, Ansible)

  • Ability to design, build, and troubleshoot complex integrated environments (hands-on)

  • Experience with multi-technology integrations and interoperability testing


Other Requirements

  • 8+ years of experience in network engineering, architecture, or consulting roles

  • Experience in a VAR, consulting firm, or systems integrator strongly preferred

  • Proven success operating in a hybrid pre-sales/post-sales capacity

  • Demonstrated ability to lead large-scale, multi-vendor network engagements

Demonstrated Impact

  • History of driving measurable outcomes, including:

    • Significant service revenue generation

    • Influence on large-scale network purchasing decisions

    • Experience mentoring teams and shaping national or enterprise-level practices

Technology Exposure

  • Experience working with leading networking and infrastructure vendors such as:
    Arista, Aruba/HPE, BlueCat, Cisco/Meraki, Cradlepoint, Dell, Extreme, Fortinet, Juniper/HPE, LogicMonitor, Netgear, Ruckus, SolarWinds

Ideal Candidate Profile

  • Experience operating as a Principal Consultant or Senior Architect in a VAR or consulting environment

  • Equally comfortable in executive whiteboard sessions and hands-on lab environments

  • Thrives in complex, ambiguous environments and brings structure through engineering rigor

The estimated annual pay range for this position is $175,000 - $240,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

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