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Remote Network Support information

What is a Remote Network Support job?

A Remote Network Support job involves troubleshooting, maintaining, and optimizing network systems for businesses and clients from a remote location. Professionals in this role assist with network connectivity issues, security configurations, software updates, and technical support. They often use remote access tools to diagnose and resolve problems without needing to be physically present. Strong knowledge of networking protocols, security best practices, and customer service skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Network Support position, and why are they important?

To thrive as a Remote Network Support professional, you need a solid understanding of computer networking concepts, troubleshooting skills, and experience with network hardware and software, typically supported by a degree in IT or certifications like CompTIA Network+ or Cisco CCNA. Familiarity with remote access tools, ticketing systems, VPNs, firewalls, and monitoring software is essential. Excellent communication, problem-solving, and time-management skills are important for effectively resolving issues and collaborating with distributed teams. These skills ensure efficient network operations, prompt issue resolution, and seamless support for users in a remote work environment.

What are some common challenges faced by Remote Network Support professionals, and how can they be addressed?

Remote Network Support professionals often encounter challenges such as diagnosing issues without physical access to equipment, managing security protocols across various locations, and troubleshooting complex network outages. Staying organized with detailed documentation and utilizing effective remote access and monitoring tools can help streamline the support process. Collaborating closely with on-site contacts and maintaining clear, responsive communication with users also play a crucial role in resolving problems efficiently. Proactively updating knowledge about emerging network technologies and cybersecurity trends can further help in addressing these challenges. Overall, adaptability and a methodical approach are key to overcoming the obstacles unique to remote network support.
More about Remote Network Support jobs
What are the most commonly searched types of Network Support jobs in Delaware? The most popular types of Network Support jobs in Delaware are:
What are popular job titles related to Remote Network Support jobs in Delaware? For Remote Network Support jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Remote Network Support jobs in Delaware look for? The top searched job categories for Remote Network Support jobs in Delaware are:
Remote Network Support jobs near you
Infographic showing various Remote Network Support job openings in Delaware as of May 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 65% Physical, 6% Hybrid, and 29% Remote job distribution.
Remote Monitoring Center Specialist

Remote Monitoring Center Specialist

ModernControls LLC

New Castle, DE • On-site, Remote

$85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Job Type
Full-time
Description
ModernControls is a leading provider of HVAC and building automation services for commercial facilities across Delaware, Pennsylvania, Maryland, and New Jersey. With over 200 employees and a fleet of 160 service vehicles, our team installs, maintains, and designs Building Automation and HVAC systems that help facility managers optimize building performance and control operating costs.
The Remote Monitoring Center (RMC) Specialist is responsible for the centralized monitoring, analysis, and support of Building Automation Systems (BAS) across multiple facilities. This role focuses on real-time alarm management, system optimization, and remote programming support using platforms from leading manufacturers such as Johnson Controls and Distech Controls. The ideal candidate will proactively identify system issues, implement programming changes, and contribute to the continuous growth and improvement of the remote monitoring department.
In this role, the RMC Specialist monitors BAS alarms and alerts in real time across multiple client sites, triaging and prioritizing them based on severity, impact, and system criticality. The position requires performing initial diagnostics to determine root causes of system issues, escalating critical alarms to field technicians or facility managers when necessary, and maintaining accurate alarm logs, incident reports, and resolution documentation. The specialist is also responsible for performing remote programming changes, system updates, and tuning across BAS platforms, including modifying control sequences, setpoints, schedules, and logic to optimize overall system performance. Additionally, the role supports commissioning activities by validating system functionality remotely and troubleshooting integration issues between HVAC, lighting, and other building systems.
A key component of the position involves system optimization and analytics, including analyzing system trends, energy usage, and performance data to identify opportunities for energy savings and operational improvements. The RMC Specialist implements continuous commissioning strategies to enhance efficiency and generates performance reports and dashboards for both internal teams and clients. The role also serves as a technical resource, providing remote assistance and guidance to clients, field technicians, and project teams, while clearly communicating system status updates and recommendations.
As part of a growing Remote Monitoring Center, the specialist contributes to the development of standard operating procedures, process improvements, and monitoring strategies. This includes supporting the onboarding and training of new team members and participating in the expansion of service offerings and the overall scaling of the monitoring center.
Requirements
Essential Functions & Responsibilities
Alarm Monitoring & Response
  • Monitor BAS alarms and alerts in real time across multiple client sites.
  • Triage and prioritize alarms based on severity, impact, and system criticality.
  • Perform initial diagnostics and determine root causes of system issues.
  • Escalate critical alarms to field technicians or facility managers as needed.
  • Maintain accurate alarm logs, incident reports, and resolution documentation.

Remote System Programming & Support
  • Perform remote programming changes, updates, and system tuning for BAS platforms.
  • Modify control sequences, setpoints, schedules, and logic to optimize performance.
  • Support commissioning activities and validate system functionality remotely.
  • Troubleshoot integration issues between HVAC, lighting, and other building systems.

System Optimization & Analytics
  • Analyze system trends, energy usage, and performance data.
  • Identify opportunities for energy savings and operational improvements.
  • Implement continuous commissioning strategies to enhance system efficiency.
  • Generate performance reports and dashboards for internal teams and clients.

Customer & Internal Support
  • Serve as a technical resource for clients, field technicians, and project teams.
  • Provide remote assistance and guidance during troubleshooting and maintenance.
  • Communicate system status updates and recommendations clearly and professionally.

Department Growth & Development
  • Assist in developing standard operating procedures (SOPs) for the RMC.
  • Contribute to process improvements, automation tools, and monitoring strategies.
  • Support onboarding and training of new team members.
  • Participate in expanding service offerings and scaling the monitoring center.

Required Qualifications
  • Associate's or Bachelor's degree in Engineering, HVAC, Building Automation, or related field (or equivalent experience).
  • 5+ years of experience with Building Automation Systems.
  • Hands-on experience with Johnson Controls (e.g., Metasys) and/or Distech Controls (e.g., Eclypse, Niagara- based systems).
  • Strong understanding of HVAC systems, controls logic, and networked systems.
  • Experience with BAS programming, graphics, and alarm configuration.
  • Ability to interpret control drawings, sequences of operation, and system schematics.

Preferred Qualifications
  • Experience with Niagara Framework (e.g., N4 certification).
  • Knowledge of BACnet, Modbus, and other communication protocols.
  • Familiarity with energy management and analytics tools.
  • Prior experience in a remote operations or monitoring center environment.

Key Skills & Competencies
  • Strong analytical and troubleshooting skills
  • Attention to detail and situational awareness
  • Effective written and verbal communication
  • Ability to multitask and prioritize in a fast-paced environment
  • Self-motivated with a focus on continuous improvement

Work Environment
  • Remote or hybrid work environment with potential shift coverage (including evenings/weekends if required).
  • Fast-paced, technology-driven operations center.
  • Collaboration with distributed teams across multiple locations.

Benefits
  • 100% Company paid Health insurance
  • 401(k) Safe Harbor retirement plan with company match
  • 3 weeks paid time off
  • Dental & Vision insurance
  • Health savings account with company contribution
  • Employer Paid Life insurance ($50,000)
  • Tuition reimbursement
  • Short & Long Term Disability Insurance

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We believe that the Service we provide, the Technology we offer and the Craftmanship we stand behind are the pillars that define us.
Salary Description
65,000 to $85,000 per year

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