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Remote Network Support Specialist Jobs (NOW HIRING)

Lumos

Network Support Specialist

Our Network Support Specialists are the first line of technical support-playing a key role in ... This position is remote with in-person training required at our High Point, NC location** Company ...

Lumos Fiber

Network Support Specialist

They are seeking a Network Support Specialist I to provide technical support to residential and small business customers, troubleshoot issues, and manage service performance. Responsibilities : • ...

Kyndryl

Network Support Specialist

New York, NY · On-site +1

... or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design ...

Zunch Staffing

Remote Network Engineer

$80K - $100K/yr

As the subject matter expert (SME), you will provide remote support during the implementation and installation of new networks. Responsibilities: * Be part of an energetic Network Design team ...

Zunch Staffing

Remote Network Engineer

$80K - $100K/yr

As the subject matter expert (SME), you will provide remote support during the implementation and installation of new networks. Responsibilities: * Be part of an energetic Network Design team ...

Axxys Technologies, Inc.

Support Specialist

Plano, TX · Remote

... for network design, security, monitoring, virtualization, unified communications, remote access ... The Support Specialist provides first level response and evaluation of support requests from ...

HB Travels

Remote Support Specialist

Tulsa, OK · Remote

We are seeking a motivated and customer-focused Remote Support Specialist to join our growing team. This role is ideal for individuals who enjoy helping others, solving problems, and delivering ...

Kyndryl

Network Engineer - Level 3

New York, NY · On-site +1

$100K - $190K/yr

The Role Network Support Specialist Who We Are At Kyndryl, we design, build, manage and modernise the mission-critical technology systems that the world depends on every day. We are committed to ...

HB Travels

Remote Support Specialist

Virginia Beach, VA · Remote

We're looking for a proactive and customer-focused Remote Support Specialist to join our growing team. If you enjoy helping people, solving problems, and providing outstanding customer service, we'd ...

AmazingCo

Remote Support Specialist

Logan, UT · Remote

$28 - $38/hr

The Remote Support Services Specialist is the first point of contact for Customers, prospective High Value clients, Individual companies, vendors, orgamizations, and Experience partners. This ...

AmazingCo

Remote Support Specialist

Logan, UT · Remote

The Remote Support Services Specialist is the first point of contact for Customers, prospective High Value clients, Individual companies, vendors, orgamizations, and Experience partners. This ...

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Remote Network Support Specialist information

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How much do remote network support specialist jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote network support specialist in the United States is $28.61, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $34.13 per hour, depending on experience, location, and employer.

What is the difference between Remote Network Support Specialist vs Remote IT Support Technician?

AspectRemote Network Support SpecialistRemote IT Support Technician
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCompTIA A+, Microsoft certifications, Network+
Work EnvironmentRemote, client sites, data centersRemote, user devices, help desks
Industry UsageNetworking companies, ISPs, large enterprisesIT service providers, small to medium businesses
Common Search IntentNetworking issues, infrastructure supportDevice troubleshooting, user support

The Remote Network Support Specialist primarily focuses on maintaining and troubleshooting network infrastructure, requiring certifications like Cisco CCNA. In contrast, the Remote IT Support Technician handles broader IT issues, including user device support. Both roles often work remotely and are essential in IT service environments, but their core responsibilities and certifications differ slightly.

What cities are hiring for Remote Network Support Specialist jobs? Cities with the most Remote Network Support Specialist job openings:
What are the most commonly searched types of Network Support Specialist jobs? The most popular types of Network Support Specialist jobs are:
What states have the most Remote Network Support Specialist jobs? States with the most job openings for Remote Network Support Specialist jobs include:
Remote Network Support Specialist jobs near you
Network Support Specialist

Network Support Specialist

Lumos

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Lumos is looking for a full-time Network Support Specialist I! Our Network Support Specialists are the first line of technical support-playing a key role in delivering fast, reliable solutions to our customers. In this role, you'll work directly with residential and small business customers to troubleshoot and resolve issues across Voice, Data, Security, and Video services.
You'll gain hands-on experience with technologies like IPTV, POTS, DSL, and fiber-to-the-premise broadband, while helping manage escalations, monitor service performance, and support internal network operations. If you're someone who enjoys solving problems, thrives in a fast-paced environment, and has a passion for helping others through technology, this is a great opportunity to grow your skills and make an impact.
**This position is remote with in-person training required at our High Point, NC location**
Company Summary
Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we've joined forces with T-Mobile to launch T-Fiber-a joint venture that blends Lumos' infrastructure expertise with T-Mobile's national reach to bring fiber to more homes than ever before.
We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia-and a shared goal of reaching 12 to 15 million homes by 2030-Lumos is playing a vital role in closing the digital divide.
Our Mission and Values
At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can't be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.
We believe that the past is over, and the future is fast. That's why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there's no hierarchy, only hustle.
We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.
We're passionate about our customers' experience. Their futures don't stand still, and neither do ours. We'll never stop reinventing ourselves to meet our customers' evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people's lives.
Essential Functions
  • Troubleshoot and resolve technical issues across hardware, software, video, broadband, & phone services for residential and small business customers.
  • Support both Business and Residential products, delivering effective solutions in a timely manner.
  • Accurately document all interactions and updates in the service database throughout each stage of the support process.
  • Monitor outages and maintenance events, gathering data and escalating when needed.
  • Identify root causes, implement solutions, & escalate unresolved issues as appropriate.
  • Demonstrate adaptability and retention of product knowledge while effectively managing multiple priorities in a fast-paced environment.
  • Represent the company professionally by practicing the Articles of Excellence & delivering quality service.
  • Work scheduled shifts including nights, weekends, & holidays based on business needs.
  • Perform additional tasks as assigned to meet business goals.

Knowledge, Skills, and Abilities Required
  • 1-3 years of experience in customer support, network troubleshooting, or technical service-preferably within the telecommunications industry.
  • High school diploma or equivalent required; technical certifications or relevant coursework are a plus.
  • Comfortable reading and applying technical documentation, manuals, and procedures.
  • Demonstrated proficiency using computer, email applications, and Microsoft Office.

Other Experience & Requirements
  • Strong problem-solving skills with the ability to think critically and resolve technical issues efficiently.
  • Ability to thrive in a fast-paced environment and stay focused when managing multiple tasks.
  • Organized and dependable, with a proven ability to manage multiple support tickets while ensuring accuracy and follow-through.
  • Strong communicator with the ability to explain technical information clearly and simply.

Physical Requirements
  • Frequent sedentary periods using computers, keyboard, and other peripherals.
  • Near-constant use of sight, speech, hearing, comprehension, and reasoning.

Benefits & Perks
Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.
We have:
  • Comprehensive health, dental, and vision coverage.
  • Competitive compensation packages, including bonus options for eligible positions.
  • Paid Time Off & Paid Holidays.
  • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
  • 100% employer-paid life and disability insurance.
  • Employee Assistance Program (EAP) with access to professional support for life's challenges.
  • 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
  • Wellness program offering education and cash incentives for gym attendance and nutrition programs.
  • Employee referral bonuses.
  • Discounts on Lumos Fiber Internet for employees who live in our service areas.

Applicant Eligibility Notice:Applicants must be at least eighteen (18) years of age at the time of application.
At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

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