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Remote Network Operations Center Jobs in Springfield, MA

Crum & Forster

Sr. Network Engineer (Remote)

Glastonbury, CT · On-site +1

$104K - $142K/yr

This role can be Remote with some travel to our Glastonbury, CT. What you will do: Network ... Operational Excellence * Own monitoring, observability, and alerting for network and security ...

New

Crum & Forster

Sr. Network Engineer (Remote)

Glastonbury, CT · On-site +1

$104K - $142K/yr

This role can be Remote with some travel to our Glastonbury, CT. What you will do: Network ... Operational Excellence * Own monitoring, observability, and alerting for network and security ...

Crum & Forster

Sr. Network Engineer (Remote)

Glastonbury, CT · On-site +1

$104K - $142K/yr

This role can be Remote with some travel to our Glastonbury, CT. What you will do: Network ... Operational Excellence * Own monitoring, observability, and alerting for network and security ...

New

ESPN

Remote Encoder Technician

Hartford, CT · Remote

$55 - $80/hr

Remote Traffic Operations is responsible for providing transmission, telecommunications, and ... Remote Traffic also provides network return and production returns back to the remote site, as well ...

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All JobsNetwork Operations Center JobsRemote Network Operations Center JobsRemote Network Operations Center Jobs in Springfield, MA

Remote Network Operations Center information

See Springfield, MA salary details

$50.3K

$118.9K

$160.9K

How much do remote network operations center jobs pay per year?

As of Jul 14, 2026, the average yearly pay for remote network operations center in Springfield, MA is $118,868.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,700.00 and $160,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals working in a Remote Network Operations Center (NOC)?

Professionals in a Remote Network Operations Center often manage multiple systems and resolve technical incidents in real-time, which can be challenging given the need for quick decision-making and prioritization. Communication is key, as team members typically collaborate across shifts and locations to ensure 24/7 network reliability. Adapting to rapidly changing technologies and troubleshooting remotely without physical access to equipment requires strong analytical skills and resourcefulness. Despite these challenges, NOC roles provide excellent opportunities to hone technical skills and advance into network engineering or leadership positions.

What is a Remote Network Operations Center (NOC)?

A Remote Network Operations Center (NOC) is a centralized location where IT professionals monitor, manage, and maintain a company's network infrastructure remotely. The NOC team is responsible for ensuring network availability, performance, and security, often by proactively identifying and resolving issues before they impact users. Remote NOCs use specialized tools to oversee servers, networks, and other critical systems, providing support without needing to be physically present at the client site. This approach helps organizations reduce downtime, improve efficiency, and optimize their IT resources.

What is the difference between Remote Network Operations Center vs Network Support Specialist?

AspectRemote Network Operations CenterNetwork Support Specialist
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentRemote, 24/7 monitoring centersOn-site or remote, client sites or help desks
Industry UsageTelecom, IT services, large enterprisesIT support, small to medium businesses

The Remote Network Operations Center and Network Support Specialist roles both require networking certifications like CCNA or CompTIA Network+. However, the Remote NOC typically involves monitoring and managing networks remotely in a centralized center, often 24/7, while Network Support Specialists provide direct support and troubleshooting, often on-site or remotely at client locations. Both roles are essential in maintaining network health but differ mainly in scope, environment, and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Network Operations Center (NOC) Technician, and why are they important?

Core skills for a Remote NOC Technician include strong knowledge of network protocols, troubleshooting, and monitoring, typically supported by a degree in IT or a related field. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and relevant certifications such as CompTIA Network+ or Cisco CCNA is highly valuable. Excellent communication, problem-solving abilities, and attention to detail are essential soft skills for coordinating with teams and resolving issues efficiently. These competencies ensure rapid detection and resolution of network problems, maintaining uptime and reliability for critical business operations.
What are the most commonly searched types of Network Operations Center jobs in Springfield, MA? The most popular types of Network Operations Center jobs in Springfield, MA are:
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What job categories do people searching Remote Network Operations Center jobs in Springfield, MA look for? The top searched job categories for Remote Network Operations Center jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Network Operations Center jobs? Cities near Springfield, MA with the most Remote Network Operations Center job openings:
Remote Network Operations Center jobs near you
Director, Security Operations Center

Director, Security Operations Center

Massachusetts Mutual Life Insurance Company (MassMutual)

Springfield, MA • On-site, Remote

$156K - $204K/yr

Full-time

Re-posted 4 days ago

MassMutual rating

8.1

Company rating: 8.1 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

134th of 281 rated insurance

Job description

JOB DESCRIPTION
Director, US Security Operations Center
Enterprise Cyber Security
Full Time, REMOTE
The Opportunity
The Director of US Security Operations Center (SOC) team operates within MassMutual's Cyber Fusion Center, the organization responsible for enterprise-wide threat detection, monitoring, and response. As the Director of the SOC, you will lead a mission-critical cybersecurity organization responsible for 24x7x365 threat detection, monitoring, and incident response across MassMutual's global environment. You will shape the strategic direction of the SOC, drive operational excellence, and ensure our teams, technology, and processes work seamlessly to protect MassMutual's data, systems, employees, and customers. Your work directly influences MassMutual's ability to prevent, detect, and respond to cyber threats in real time, ensuring the resiliency and security of the enterprise.
The Team
You will lead a globally distributed SOC organization operating in a follow-the-sun model with teams across the US, India, and Romania. The SOC is composed of analysts, detection engineers, threat intelligence partners, and automation specialists who collaborate closely with Security Platforms, Security Intelligence, Incident Response, and Engineering teams.
Team members share MassMutual competencies of accountability, agility, continuous learning, communication excellence, leadership traits, resilience, and self-awareness. Together, the team is motivated by solving complex cybersecurity problems and advancing a modern, high-performing SOC.
The Impact
In this role, you will:
Execute SOC Operational Strategy
  • Oversee all US SOC operations, ensuring alignment with MassMutual's cybersecurity strategy and regulatory requirements.
  • Review SOC metrics, staffing needs, and budget requirements with security leadership.

Drive Threat Detection & Incident Response Excellence
  • Lead the response to cybersecurity events and critical incidents, ensuring appropriate analysis, prioritization, escalation, and communications.
  • Ensure structured and consistent incident handling processes across all SOC tiers.

Strengthen Enterprise Communication & Decision Support
  • Act as the escalation and communication liaison with senior leadership and other critical stakeholders.
  • Ensure timely, risk-aware decisions and clear communication of incident impacts and recommended actions.

Advance Detection Engineering & Automation Capabilities
  • Partner with Detection Engineering and Security Platforms to optimize SIEM/SOAR alerting logic, tuning, and playbook development.
  • Expand automation to improve analyst efficiency and response consistency.

Develop & Inspire a High-Performing US Team
  • Guide analyst growth through training, mentorship, certifications, and hands-on exercises.
  • Foster a culture rooted in MassMutual values of inclusion, innovation, and continuous improvement.

The Minimum Qualifications
  • Bachelor's Degree or equivalent professional experience
  • 8+ years of progressive experience in cybersecurity, including SOC leadership, threat detection, and incident response.
  • 2+ years of experience leading large, US distributed technical teams in high-pressure operational environments.
  • Flexibility to support off hours and weekends on call

Preferred Qualifications
  • Experience running or modernizing enterprise-scale SOC operations within financial services.
  • Expertise with SIEM, SOAR, EDR, cloud-native security tools, and emerging GenAI-enabled SOC capabilities.
  • Deep technical understanding of cyber threats, attacker TTPs, malware analysis, and security detection technologies.
  • Experience collaborating with audit, compliance, risk management, and external regulatory partners.
  • Demonstrated success developing cybersecurity playbooks, workflows, and readiness exercises.
  • Strong executive-level communication and reporting skills.

What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
  • Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
  • A collaborative environment where perspectives are welcomed
  • Access to learning, development, and internal networks that support continuous growth and skill-building over time
  • Employee-led communities and forums that foster connection, learning, and inclusion across the organization
  • A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset

#LI-RK1
#LI-Remote
Salary Range:
$156,000-$204,700
At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

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