Remote Network Operations Center Jobs in Pennsylvania

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewCommand Center Software (CCSW) organization is the team that supports deployment and support services for our public safety agencies throughout the world. We are committed to providing services for our customers who use MSI products; allowing them to focus on their mission and enable them to respond faster. Our field teams are focused on providing services and administration of various public safety software products such as 9-1-1 Call Handling, Real-Time Crime Center, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
Job Description

This position will be a full-time System Administrator for PremeirOne CAD (Computer Aided Dispatch) / PremeirOne RMS (Records Management system) within the Video and Software Services (VSS) Central Region Field Services Team. CCSW is dedicated to building collaborative partnerships with our clients, understanding their unique needs and fostering long-term success through the use of Motorola Solutions products and services to support and secure current and future agency requirements.

This is a remote role with frequent onsite travel to Cleveland, OH. Candidate must reside within 5 hours of Cleveland, OH.

The role will be responsible for traveling to customer sites as needed to backfill for Onsite System Administrators on extended leave, providing remote backfill coverage when necessary, and providing onsite support to customer sites needing additional attention.

Responsibilities:

• Provides tailored technical customer operations support for PremeirOne CAD (Computer Aided Dispatch) and/or PremeirOne RMS (Records Management system)

• Develops strategies for implementing operational efficiencies within PremeirOne CAD or RMS by reviewing workflows, procedures, and performance

• Adhears to Motorola and the Customer's Change management policies and procedures

• Builds and maintains positive, effective, and mutually beneficial working alliances with customers

• Initiates problem-solving action and follows through to resolution

• Ensure that reported PremeirOne CAD or RMS incidents/problems are documented, analyzed, validated, and escalated (when necessary) through full resolution.

• Work with Customer staff to identify and resolve reported system incidents/problems.

• Procure and coordinate any internally resources as needed

• Monitor system(s) to determine any negative performance impacts, and engage appropriate resources when necessary.

• Run diagnostics using approved MSI tools.

• Assist with technical system requirements analysis.

• Provide system performance reporting using approved MSI tools when requested.

• Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement.

Preferred Qualifications:

• High School diploma or equivalent is required, a Bachelor's degree preferred.

• 3+ years of IT and/or Public Safety experience (a combination can fulfill this requirement)

• Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)

• Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment is greatly preferred

• Proven track record working with or deploying enterprise hardware and software solutions; HP preferred

• Experience creating positive working relationships with customers and application end users.

• Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.

• Excellent verbal and written communication skills.

• Comfortable working both alone and in a team environment.

• The applicant must reside within 5 hours of Cleveland, OH to be considered for this position.

This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range: $80,000 - $90,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-BA1

#LI-REMOTE

Basic Requirements

• High School diploma, Associates degree, or Bachelor's degree required.

• 3+ years of experience in Customer Service, Public Safety Applications experience involving Records Management Systems, OR 3+ years of IT experience.

• Must be able to obtain a background clearance as required by our government customers.

Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans

• Medical, Dental, Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.