Remote Network Operations Center Jobs in New York

JOB SUMMARY

We are seeking a highly strategic and experienced Senior Product Manager to lead the development and evolution of our network products. Sitting within the Provider Data and Reimbursement Product Management team, this individual will be responsible for defining the product's fundamental value proposition, outlining vision and execution plans, and driving the creation of innovative solutions that enable Highmark to deliver best-in-class provider networks. This role requires a visionary leader with a deep understanding of product management principles, a strong ability to build relationships, comfort within ambiguity, and a passion for transforming healthcare.

The Senior Product Manager will develop and own the multi-year product strategy for Highmark's network products, aligning with enterprise goals and market opportunities, while also defining the product's value proposition, vision, and roadmap by translating market needs and business objectives into clear requirements. This role involves close partnership with internal teams such as Provider and Network Strategy, Network Operations, and enGen to ensure alignment and successful product development, supported by thorough market research and competitive analysis to inform decisions. The individual will oversee the entire product lifecycle from ideation through post-launch optimization, driving execution to ensure timely and high-quality delivery, and participating actively in milestone reviews. Furthermore, this role includes providing leadership and mentorship to junior team members, effectively communicating product strategy and progress to all stakeholders, and defining and tracking key performance indicators to measure product success.

ESSENTIAL RESPONSIBILITIES

• Understand the department's and the company's strategic roadmap and competitive position, and develop a holistic product vision and the corresponding product strategy to drive maximum value.

• Actively anticipate future needs and utilize metrics and qualitative input to identify asset improvement opportunities.

• Represent the product in all governance meetings.

• Clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.

• Serve as accountable owner for the sets of products/tools within the designated portfolio

• Identify and drive both cross-product and cross-customer value and shared learnings.

• Own the product backlog and use input from internal and partner teams to frequently refresh and re-prioritize the backlog.

• Provide coaching and guidance to team members on product vision and strategic road mapping.

• Other duties as assigned or requested.

EXPERIENCE

Preferred

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Occasionally

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Never

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.