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Remote Network Operations Center Jobs in Arizona

Kelso Industries

BAS Senior Service Tech

Phoenix, AZ · Remote

$40 - $60/hr

... remote monitoring and analytics capabilities through the Kelso Digital Operations Center (DOC ... Networking fundamentals * VPN technologies * Remote access solutions * OT cybersecurity best ...

Banner Health

BMS Technician

Mesa, AZ · On-site +1

Working from our Remote Operations Center (ROC), you'll support plant operations both remotely and in the field; fine-tuning controls, updating automation programs, resolving system issues, and ...

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Remote Network Operations Center information

What are some common challenges faced by professionals working in a Remote Network Operations Center (NOC)?

Professionals in a Remote Network Operations Center often manage multiple systems and resolve technical incidents in real-time, which can be challenging given the need for quick decision-making and prioritization. Communication is key, as team members typically collaborate across shifts and locations to ensure 24/7 network reliability. Adapting to rapidly changing technologies and troubleshooting remotely without physical access to equipment requires strong analytical skills and resourcefulness. Despite these challenges, NOC roles provide excellent opportunities to hone technical skills and advance into network engineering or leadership positions.

What is a Remote Network Operations Center (NOC)?

A Remote Network Operations Center (NOC) is a centralized location where IT professionals monitor, manage, and maintain a company's network infrastructure remotely. The NOC team is responsible for ensuring network availability, performance, and security, often by proactively identifying and resolving issues before they impact users. Remote NOCs use specialized tools to oversee servers, networks, and other critical systems, providing support without needing to be physically present at the client site. This approach helps organizations reduce downtime, improve efficiency, and optimize their IT resources.

What is the difference between Remote Network Operations Center vs Network Support Specialist?

AspectRemote Network Operations CenterNetwork Support Specialist
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentRemote, 24/7 monitoring centersOn-site or remote, client sites or help desks
Industry UsageTelecom, IT services, large enterprisesIT support, small to medium businesses

The Remote Network Operations Center and Network Support Specialist roles both require networking certifications like CCNA or CompTIA Network+. However, the Remote NOC typically involves monitoring and managing networks remotely in a centralized center, often 24/7, while Network Support Specialists provide direct support and troubleshooting, often on-site or remotely at client locations. Both roles are essential in maintaining network health but differ mainly in scope, environment, and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Network Operations Center (NOC) Technician, and why are they important?

Core skills for a Remote NOC Technician include strong knowledge of network protocols, troubleshooting, and monitoring, typically supported by a degree in IT or a related field. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and relevant certifications such as CompTIA Network+ or Cisco CCNA is highly valuable. Excellent communication, problem-solving abilities, and attention to detail are essential soft skills for coordinating with teams and resolving issues efficiently. These competencies ensure rapid detection and resolution of network problems, maintaining uptime and reliability for critical business operations.
What are the most commonly searched types of Network Operations Center jobs in Arizona? The most popular types of Network Operations Center jobs in Arizona are:
What are popular job titles related to Remote Network Operations Center jobs in Arizona? For Remote Network Operations Center jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Remote Network Operations Center jobs in Arizona look for? The top searched job categories for Remote Network Operations Center jobs in Arizona are:
What cities in Arizona are hiring for Remote Network Operations Center jobs? Cities in Arizona with the most Remote Network Operations Center job openings:
Remote Network Operations Center jobs near you

Remote Operations Center Manager

Atlantica Sustainable Infrastructure ltd

Phoenix, AZ • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Description - Office Assistant
Join Our Team!
We are currently recruiting a Remote Operations Center Manager to join our team and contribute to key projects in a dynamic and collaborative environment. This role is part of a global team working towardcommon goals. We operate as one company, across all locations, with shared responsibility andclear accountability.
The Remote Operations Center (ROC) Manager leads a team of operators across rotating 24/7 shifts, providing real-time oversight of a multi-technology renewable energy portfolio spanning wind, battery energy storage systems (BESS), and utility-scale solar photovoltaic (PV) assets. The portfolio is currently concentrated in the US Southwest (CAISO market), with planned expansion into MISO and ERCOT, and includes wind assets in Alberta and Québec with future MISO expansion.
The Manager ensures safe, reliable, and compliant operations across all assets, serves as the primary escalation point for real-time operational issues, and fosters a culture of continuous improvement within the ROC. This role is pivotal in bridging field operations, scheduling coordination, asset management, and SCADA-driven alarm management. In addition, the Manager will serve as a key contributor in the stand-up of a new ROC facility launching January 1, 2027, with significant hands-on involvement throughout the first three months of operations to ensure the center is fully staffed, operationally ready, and performing to standard.
Key Responsibilities
1. Team Supervision & Shift Management
  • Supervise, mentor, and develop a team of ROC Operators working rotating 24/7 shifts, including days, nights, weekends, and holidays.

  • Create and maintain shift schedules ensuring continuous coverage with no single points of failure.

  • Conduct regular performance reviews, one-on-ones, and skills assessments to support operator development and retention.

  • Establish and enforce Standard Operating Procedures (SOPs), escalation protocols, and shift handover standards.

  • Serve as the primary escalation contact for operators during complex or high-impact operational events.

2. Real-Time Operations Monitoring
  • Oversee continuous real-time monitoring of wind, BESS, and PV assets via SCADA platforms across multiple geographic regions and regulatory markets.

  • Ensure operators actively track generation performance, equipment status, and market signals for CAISO, MISO, ERCOT, AESO, and HQÉI interconnected assets.

  • Direct real-time responses to curtailments, forced outages, grid emergencies, and market dispatch instructions.

  • Ensure compliance with market rules, grid codes, and interconnection agreements across all operating jurisdictions.

3. SCADA Alarm Management
  • Oversee the team's systematic monitoring, triage, and resolution of SCADA alarms across the full asset portfolio.

  • Ensure alarm events are correctly classified, escalated, and documented in accordance with established alarm management procedures.

  • Direct operators to initiate SAP Work Orders for field technician dispatch in response to equipment alarms, faults, and performance deviations.

  • Review alarm logs and Work Order completion rates; identify recurring issues and drive root cause analysis efforts with O&M engineering teams.

  • Champion continuous improvement of alarm rationalization and suppression strategies to reduce nuisance alarms and increase operator effectiveness.

4. Coordination with Field Operations
  • Serve as the primary ROC interface with field operators and site technicians at wind, BESS, and PV facilities.

  • Oversee daily coordination of operations and maintenance (O&M) activities, ensuring safe system states and Lock Out / Tag Out (LOTO) compliance before and after field work.

  • Authorize and document switching operations, clearances, and equipment isolation in coordination with field supervisors.

  • Ensure the ROC team maintains accurate and up-to-date awareness of field crew activities, planned work, and site access conditions.

5. Outage Coordination & Scheduling
  • Lead ROC coordination of planned and forced outages with scheduling coordinators and market operators (CAISO, MISO, ERCOT, AESO, HQÉI).

  • Ensure timely and accurate submission of outage notifications, availability updates, and return-to-service confirmations to applicable ISOs and utilities.

  • Collaborate with asset managers, O&M teams, and commercial schedulers to minimize revenue impact and optimize outage windows.

  • Maintain outage logs and ensure compliance with reporting timelines required by each market and regulatory jurisdiction.

6. SAP Work Order Administration
  • Ensure ROC operators proficiently create, assign, and close SAP Plant Maintenance (PM) Work Orders in response to SCADA alarms and operational events

  • Monitor Work Order backlogs and escalate aging or high-priority items to maintenance supervisors and asset managers.

  • Review and approve Work Orders for accuracy, completeness, and appropriate priority classification.

  • Participate in weekly O&M planning meetings to align ROC-generated Work Orders with field maintenance schedules.

7. Reporting & Documentation
  • Ensure accurate shift logs, incident reports, and operational summaries are produced for every shift.

  • Prepare and deliver daily, weekly, and monthly operational performance reports to leadership.

  • Track and report KPIs including asset availability, alarm response time, Work Order cycle time, and outage duration.

  • Support post-event investigations and document lessons learned to prevent recurrence.

8. ROC Stand-Up & New Facility Commissioning
  • Work as a key contributor alongside the project team to stand up a new Remote Operations Center launching January 1, 2027, with primary focus and elevated involvement expected through March 31, 2027.

  • Contribute to the design and implementation of ROC operational infrastructure, including SCADA integration, alarm management frameworks, and workstation configuration.

  • Assist in recruiting, onboarding, and initial training of ROC Operators for the new facility, ensuring all personnel are shift-ready prior to go-live.

  • Develop and validate Standard Operating Procedures, shift handover standards, escalation protocols, and emergency response plans tailored to the new facility's asset portfolio.

  • Coordinate with IT, SCADA/controls vendors, and O&M engineering teams to resolve integration issues and confirm system readiness before and during commissioning.

  • Participate in tabletop exercises, mock-shift walkthroughs, and operational readiness reviews to verify the team and systems are prepared for live operations.

  • Track and report stand-up milestones, open action items, and readiness gaps to project leadership throughout the commissioning period.

  • Transition stand-up responsibilities to steady-state operations management no later than the end of Q1 2027, maintaining documentation of lessons learned for future facility launches.

Qualifications
Required
  • Bachelor's degree in electrical engineering, power systems, energy management, or a related technical field - OR equivalent combination of education and experience.

  • Minimum 10 years of experience in ROC renewable power plant operations, grid control room operations, or utility/ISO operations.

  • Minimum 5 years in a managerial role within a 24/7 operational environment.

  • Demonstrated experience with SCADA platforms in a wind, solar, or BESS operations environment.

  • Familiarity with SAP Plant Maintenance (PM) module for Work Order creation and management.

  • Understanding of wholesale electricity markets and interconnection requirements in at least one of: CAISO, MISO, ERCOT, AESO, or HQÉI.

  • Strong working knowledge of safety protocols including LOTO, switching procedures, and high-voltage safety practices.

  • Excellent leadership, communication, and team development skills.

Preferred
  • Experience operating across multiple ISOs/markets simultaneously, particularly CAISO and Canadian markets (AESO / HQÉI).

  • Familiarity with all three asset classes: wind turbine generators, utility-scale PV inverters, and grid-scale BESS systems.

  • Knowledge of NERC/WECC reliability standards and Canadian provincial grid codes applicable to renewable generation.

  • Experience with energy management systems (EMS) and/or advanced SCADA historian platforms (e.g., OSIsoft PI, GE Predix, or similar).

  • Professional certification: NERC System Operator Certification, PE license, or equivalent market certification.

  • Bilingual (English/French, English/Spanish).

Core Competencies
Operational Leadership
Technical Acumen
  • Team coaching & performance management

  • Decision-making under pressure

  • Effective escalation & communication

  • Process discipline & SOP adherence

  • SCADA alarm management & triage

  • Multi-market regulatory knowledge

  • SAP PM Work Order proficiency

  • Wind, PV & BESS systems knowledge

Working Conditions
  • Primary work location: Tempe, Arizona ROC facility (on-site required).

  • 24/7 operational environment; manager must be available for escalation on-call outside of standard shifts.

  • Sporadic travel to field sites in US Southwest (AZ, CA, NM, NV), Alberta (Canada), and Québec (Canada) may be required.

  • May require short-notice response during major weather events, grid emergencies, or significant equipment failures.

Company Culture
We believein a culture of trust, shared goals, and accountability. No matter where youare based, you are part of one team working toward the same mission.

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