ZipRecruiter

Log In

2

Remote Network Operations Center Noc Engineer Jobs in Massachusetts

10Beauty

Technical Support Engineer

Burlington, MA · Remote

... remote access tools. You will partner closely with our engineering, product, and customer teams to ... Diagnose and resolve hardware, software, networking, and connectivity issues remotely * Guide ...

NetBrain

Senior Software Engineer

Burlington, MA · On-site +1

$115K - $137K/yr

Our platform powers agentic network operations, helping enterprises automate network diagnosis ... Mentor junior engineers, lead code reviews, and serve as a technical anchor for the team. What You ...

Oscar Health

Product Manager, Network

Boston, MA · Remote

$135K - $178K/yr

This is a remote position, open to candidates who reside in: Boston, MA. You will be fully remote ... Collaborate with engineers, product managers, and operations partners to gather insights on user ...

Akamai Technologies, Inc

Senior Architect

Cambridge, MA · On-site +1

$169K - $304K/yr

We care about empowering Network Infrastructure, Operations and Engineering teams to work faster, reliably and more efficiently. We believe collaboration and continuous improvement lead to the best ...

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical & Report Writing ... operations. * Experience preparing strategy reports, business cases, market analyses, client ...

previous page

Showing results 41-60

All JobsNetwork Operations Center Noc Engineer JobsRemote Network Operations Center Noc Engineer JobsRemote Network Operations Center Noc Engineer Jobs in Massachusetts

Remote Network Operations Center Noc Engineer information

What is a Remote Network Operations Center NOC engineer?

Remote Network Operations Center (NOC) Engineers are IT professionals responsible for monitoring, maintaining, and troubleshooting an organization's network infrastructure from a remote location. They use specialized tools to detect network issues, respond to outages, and ensure systems run efficiently and securely. NOC Engineers often work in shifts to provide 24/7 coverage, addressing incidents as they arise and escalating problems when necessary. Their role is crucial in minimizing downtime and maintaining optimal network performance for businesses.

What are the key skills and qualifications needed to thrive as a Remote Network Operations Center NOC engineer?

To thrive as a Remote Network Operations Center (NOC) Engineer, you need a solid understanding of networking protocols, troubleshooting, and systems administration, often supported by a degree in IT or related certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools (such as SolarWinds or Nagios), ticketing systems, and remote management platforms is typically required. Strong analytical thinking, attention to detail, and effective communication skills are crucial for quickly identifying and resolving incidents while collaborating remotely with teams. These skills ensure network reliability, fast incident response, and smooth operations for organizations that rely on uninterrupted connectivity.

What are some common challenges faced by Remote Network Operations Center NOC engineers, and how can they be managed effectively?

Remote NOC Engineers often encounter challenges such as troubleshooting complex network issues without physical access to hardware, managing multiple incidents simultaneously, and ensuring clear communication across time zones. To manage these, it's important to develop strong diagnostic and documentation skills, stay organized with incident tracking tools, and maintain proactive communication with on-site teams and clients. Regular training on new technologies and network monitoring tools also helps NOC Engineers adapt quickly to evolving network environments.

What is the difference between Remote Network Operations Center Noc Engineer vs Remote Network Support Specialist?

AspectRemote Network Operations Center Noc EngineerRemote Network Support Specialist
CertificationsCCNA, CompTIA Network+CCNA, CompTIA Network+
Work EnvironmentMonitoring networks, troubleshooting issues in NOCProviding remote support, resolving network problems
Industry UsageTelecom, ISPs, large enterprisesIT service providers, small to medium businesses

The Remote Network Operations Center Noc Engineer and Remote Network Support Specialist roles share similar certifications and work environments, focusing on network troubleshooting and support. However, Noc Engineers typically work in dedicated NOC facilities monitoring multiple networks proactively, while Support Specialists often handle reactive support requests. Both roles are essential in maintaining network stability but differ in scope and daily responsibilities.

What are the most commonly searched types of Network Operations Center Noc Engineer jobs in Massachusetts?

The most popular types of Network Operations Center Noc Engineer jobs in Massachusetts are:

What are popular job titles related to Remote Network Operations Center Noc Engineer jobs in Massachusetts?

For Remote Network Operations Center Noc Engineer jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Network Operations Center Noc Engineer jobs in Massachusetts look for?

The top searched job categories for Remote Network Operations Center Noc Engineer jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Network Operations Center Noc Engineer jobs?

Cities in Massachusetts with the most Remote Network Operations Center Noc Engineer job openings:

Remote Network Operations Center Noc Engineer jobs near you
Infographic showing various Remote Network Operations Center Noc Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Technical Support Engineer

10Beauty

Burlington, MA • Remote

Full-time

Posted 14 days ago

Job description

Introduction:

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools. You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement.

This is an ideal opportunity for someone with prior experience supporting hardware or connected devices, a passion for troubleshooting, and a customer-first mindset focused on delivering thoughtful, timely, and high-quality support experiences.

What You'll Do:

  • Serve as the first point of contact for technical support issues related to deployed robotic systems
  • Diagnose and resolve hardware, software, networking, and connectivity issues remotely
  • Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools
  • Escalate complex technical issues to Level 2 support or engineering teams when necessary
  • Document issues, root causes, resolutions, and recurring trends within ticketing systems
  • Monitor system health alerts and proactively respond to operational issues
  • Partner cross-functionally with Engineering, Product, Operations, and Field Service teams to improve support processes and product reliability
  • Contribute to internal knowledge base documentation and troubleshooting guides
  • Help identify patterns in support requests and provide feedback to improve product performance and user experience
  • Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)

What You Have:

  • 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
  • Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
  • Experience working with ticketing systems and remote support tools
  • Comfortable analyzing logs, system behavior, and technical error reports
  • Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
  • Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
  • Highly organized with strong attention to detail and follow-through
  • Self-starter mentality with the ability to operate effectively in a fast-paced startup environment
  • Willingness to work a Wednesday-Sunday schedule on retail hours

Apply