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Remote Mood Media Support Jobs in Michigan (NOW HIRING)

Paid Media Manager

Burton, MI · On-site +1

$109K - $113K/yr

... to considering strong remote candidates. What You Get to Do: * Develop and execute targeted ... Support budget management, invoicing, and monthly performance reporting to ensure fiscal and ...

Paid Media Manager

Burton, MI · On-site +1

$109K - $113K/yr

... to considering strong remote candidates. What You Get to Do: * Develop and execute targeted ... Support budget management, invoicing, and monthly performance reporting to ensure fiscal and ...

Paid Media Manager

Burton, MI · On-site +1

$109K - $113K/yr

... to considering strong remote candidates. What You Get to Do: * Develop and execute targeted ... Support budget management, invoicing, and monthly performance reporting to ensure fiscal and ...

Paid Media Manager

Burton, MI · On-site +1

$109K - $113K/yr

... to considering strong remote candidates. What You Get to Do: * Develop and execute targeted ... Support budget management, invoicing, and monthly performance reporting to ensure fiscal and ...

Recruiter (Remote)

Lansing, MI · Remote

$15 - $18/hr

We are currently seeking a Recruiter to help us fill open positions and support our clients across ... Advertise open positions on job boards, social media platforms, and other channels. * Post jobs ...

Spanish 3 Tutor

Kalamazoo, MI · Remote

$18 - $40/hr

Deep knowledge of Spanish subjunctive mood, conditional tense, future tense, perfect tenses ... Spanish media, extended writing projects, and Socratic discussion activities to support upper ...

Portuguese Tutor

Ann Arbor, MI · Remote

$18 - $40/hr

Ability to explain subjunctive mood, personal infinitive, and pronunciation variations while ... media from Portuguese-speaking countries, grammar exercises, and conversation practice to support ...

Portuguese Tutor

Detroit, MI · Remote

$18 - $40/hr

Ability to explain subjunctive mood, personal infinitive, and pronunciation variations while ... media from Portuguese-speaking countries, grammar exercises, and conversation practice to support ...

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Showing results 1-20

Remote Mood Media Support information

What is a remote Mood Media Support?

A Remote Mood Media Support job involves assisting clients with issues related to Mood Media products and services, such as in-store music, messaging, and digital signage solutions. Support specialists work remotely to troubleshoot technical problems, answer customer inquiries, and provide guidance on using Mood Media systems. This role typically requires strong communication skills, technical knowledge of audio/visual systems, and the ability to resolve issues efficiently over the phone, email, or chat. Employees in this position play a key part in ensuring a positive customer experience and maintaining the quality of Mood Media’s solutions.

What are the key skills and qualifications needed to thrive as a remote Mood Media Support specialist?

To thrive as a Remote Mood Media Support Specialist, you need strong troubleshooting skills, technical aptitude, and familiarity with audio-visual systems, often supported by experience in customer or technical support. Proficiency with remote desktop tools, CRM systems, and ticketing platforms like Zendesk or Salesforce is typically required. Excellent communication, patience, and problem-solving abilities are essential soft skills for effectively assisting clients remotely. These skills are vital to ensure quick resolution of technical issues, high customer satisfaction, and seamless service delivery.

What are some common challenges faced by a remote Mood Media Support specialist, and how can they be effectively managed?

Remote Mood Media Support specialists often encounter challenges such as troubleshooting diverse audio-visual equipment remotely, managing multiple client issues simultaneously, and adapting to different time zones. Effective communication skills and a methodical approach to problem-solving are essential for resolving technical issues without on-site access. Staying organized and leveraging remote access tools, as well as maintaining regular training on new technologies, can help specialists succeed and provide high-quality customer support in this dynamic environment.

What is the difference between Remote Mood Media Support vs Remote Customer Service Representative?

AspectRemote Mood Media SupportRemote Customer Service Representative
Required CredentialsBasic technical knowledge, customer service skillsCustomer service skills, sometimes specific product knowledge
Work EnvironmentRemote, tech-focused, multimedia supportRemote, call center or online chat
Employer & IndustryMedia, entertainment, digital signageVarious industries including retail, telecom, and tech
Search & Comparison IntentTechnical support, multimedia support rolesCustomer support, client service roles

Remote Mood Media Support primarily involves technical assistance related to multimedia and digital signage, requiring some technical knowledge. In contrast, Remote Customer Service Representatives focus on general customer support across various industries. While both roles are remote and customer-focused, Mood Media Support emphasizes multimedia troubleshooting, whereas Customer Service Representatives handle broader client inquiries.

What cities in Michigan are hiring for Remote Mood Media Support jobs?

Cities in Michigan with the most Remote Mood Media Support job openings:

Paid Media Manager

burton

Burton, MI • On-site, Remote

$109K - $113K/yr

Full-time

Re-posted 15 days ago


Job description

The Breakdown: 

The Paid Media Manager is an integral part of our Digital Marketing team. They drive awareness, consideration, and conversion for our DTC business with a primary focus on execution and optimization of full-funnel paid media campaigns across Paid Social, Display, and Paid Search, as well as responsibility for supporting our Affiliate program.
The ideal candidate will have strong, hands-on experience in brand-building and data-driven performance marketing. This role is responsible for developing and executing full-funnel marketing strategies that enhance customer lifetime value (LTV), drive new customers, and create meaningful customer connections.

This position ideally sits in our Burlington, Vermont HQ offices, however, we are open to considering strong remote candidates.

What You Get to Do:  

  • Develop and execute targeted campaigns across paid social, display, paid search, Shopping, PMAX, CTV, and affiliate channels to drive awareness, consideration, and conversion.
  • Manage media agencies and affiliate partners to maximize campaign efficiency, audience reach, and ROAS.
  • Implement segmentation and personalization strategies to optimize performance.
  • Analyze customer data to identify opportunities for targeting and campaign performance improvements.
  • Partner with creative teams to develop compelling messaging and design.
  • Continuously test and optimize ad creative, ad types, copy, and targeting segments.
  • Work closely with analytics to measure customer churn, repeat purchase rates, and LTV.
  • Identify and implement strategies to increase customer acquisition through paid digital channels.
  • Monitor and report on campaign performance using internal and external analytics tools and provide actionable insights for improvement.
  • Collaborate closely with the Marketing teams to ensure paid content and influencer activations align with Burton’s tone, values, and seasonal priorities.
  • Work with the global team to localize assets and strategies, while advocating for the needs of the North American market.
  • Support budget management, invoicing, and monthly performance reporting to ensure fiscal and operational discipline.
  • Track and analyze campaign performance, using data to make recommendations for continuous improvement.
  • Report on key KPIs, including, but limited to, ROAS, CPC, CPM, Impression Share, Conversion Rates, and Revenue.
  • Leverage A/B testing and data insights to refine strategies and improve effectiveness.


What You'll Bring to The Team:

  • 3–5+ years of hands-on experience in digital media planning and execution of paid media; influencer marketing is a strong plus.
  • Proven track record of managing campaigns that drive measurable performance (e.g., reach, engagement, traffic, ROAS).
  • Experience in working with or collaborating with external agencies and media partners.
  • Strong understanding of digital KPIs, customer journeys, and campaign attribution models.
  • A proactive and collaborative team player with strong communication skills and attention to detail.
  • A passion for bringing compelling, engaging stories to life through digital marketing.

 

Core Capabilities That Would Help You Succeed in This Role:

  • Proficiency in digital marketing platforms (Google Ads, Meta Ads Manager, TikTok Ads Manager, etc.)
  • Proficiency in using analytics and reporting tools (e.g., GA4, Looker Studio).
  • Ability to collaborate cross-functionally with creative, analytics, performance marketing, and paid media teams.
  • Excellent project management skills, with the ability to execute and optimize multiple campaigns simultaneously and without error.
  • Advanced communication skills that allow you to convey information clearly and effectively, both verbally and in writing. In addition, the ability to proofread effectively to ensure ad copy are error free is critical.
  • Adjusts to changing priorities, new challenges, and evolving work environments.
  • High level of attention to detail ensuring accuracy and thoroughness in work to maintain high-quality standards.
  • Customer obsession and focus, understanding and optimization with the customer at the heart of all decisions.
  • Proactive and can complete tasks without constant supervision.

 

How Your Success Will Be Measured:

Success will be measured through key digital marketing KPIs including but not limited to ROAS, CPC, CPM, Impression Share, Conversion Rates, CTR, CAC, and Revenue., as well as any relevant KPIs or performance related to customer acquisition.


Beyond performance metrics, success depends on overall success in the role day-to-day as well as collaboration. This includes aligning with e-commerce, the wider digital marketing team, and brand marketing. Regular performance reviews and stakeholder feedback will gauge effectiveness.
 

Travel: 

  • The position may require minimal travel.

Work/Physical Environment:

  • Working Conditions
    • This position is in a typical, stationary office setting. Over 80% of the day will be spent sitting in 1 location.
    • Note if safety training, protocols, special gear needs to be utilized.
  • Location: One of our offices around the globe (preferred) or remote
  • Commitments
    • Full-time, Salaried

Want to stand out? Include a cover letter that's genuinely you. Tell us why Burton, why this role, and why you'd be a great addition to the team. We value authenticity over perfection.