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Remote Mobile Text Chat Operator Jobs in New York

Xtreme Snow Pros

Shovelers

West Milford, NJ · On-site +1

$25/hr

This is a remote position. ABOUT THE JOB Sidewalk Shovelers are responsible for performing all ... removal, including operating snow blowers, snow shovels, and other equipment. We will provide ...

Cecelia Health

Contract Telehealth Dietitian

Manhattan, NY · On-site +1

$42 - $47/hr

... phone, video, chat, text, and email. * Provide medication management and support for comorbidities related to obesity under the supervision of assigned physicians. * Engage in remote patient ...

BluZinc

AI Architect Claude Code Senior Developer

NY · On-site +1

$160K - $220K/yr

AI Architect, US-Based (Remote) to build AI systems that work in production - not demos, not ... The Mission Your mandate is to turn AI into a reliable operating system for the business. Work will ...

Addison Group

Desktop Support Specialist

New York, NY · Remote

$25 - $30/hr

Prepare laptops, mobile devices, monitors, accessories, and user accounts for incoming employees ... Partner with remote IT colleagues to resolve issues and support broader organizational initiatives.

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Remote Mobile Text Chat Operator information

What is a remote mobile text chat operator?

A Remote Mobile Text Chat Operator is a professional who communicates with clients or customers through text-based platforms, such as SMS or in-app chat, usually from a remote location. Their primary duties often include answering questions, providing customer support, engaging in casual conversation, or moderating chat rooms. This role typically requires good typing skills, strong communication abilities, and the capacity to handle multiple conversations at once. Operators may work for customer service companies, entertainment platforms, or online communities. The work schedule is often flexible, allowing operators to work from home.

What are the key skills and qualifications needed to thrive as a remote mobile text chat operator?

To excel as a Remote Mobile Text Chat Operator, you need strong written communication skills, fast and accurate typing abilities, and a high level of attention to detail, typically requiring a high school diploma or equivalent. Familiarity with chat platforms, CRM systems, and basic computer literacy are commonly expected. Exceptional customer service skills, professionalism, and the ability to multitask effectively make candidates stand out. These skills are crucial for providing timely, accurate, and engaging responses that ensure customer satisfaction and maintain the company's reputation.

What are some common challenges faced by remote mobile text chat operators, and how can they be managed effectively?

Remote Mobile Text Chat Operators often encounter challenges such as maintaining high-quality conversations during repetitive tasks, managing multiple chats simultaneously, and ensuring timely responses while working independently. To manage these effectively, operators can develop strong time management skills, use organizational tools to track active conversations, and take regular breaks to avoid burnout. Additionally, staying engaged with team chats or support channels can help operators stay connected and seek guidance when needed.

What is the difference between Remote Mobile Text Chat Operator vs Customer Service Representative?

AspectRemote Mobile Text Chat OperatorCustomer Service Representative
CredentialsBasic communication skills, sometimes prior experience in chat supportHigh school diploma or equivalent, customer service training often preferred
Work EnvironmentRemote, online chat platforms, flexible hoursRemote or on-site, phone and email support, standard or flexible hours
Industry UsageOnline chat support for various companies, tech, retail, servicesCustomer support across industries, including retail, telecom, finance

The main difference is that Remote Mobile Text Chat Operators focus specifically on providing support via text chat on mobile devices, often requiring quick typing skills and familiarity with chat platforms. Customer Service Representatives may handle multiple channels like phone, email, and chat, and may work in a broader range of industries. Both roles require strong communication skills, but the chat operator role is more specialized for mobile text interactions.

What are popular job titles related to Remote Mobile Text Chat Operator jobs in New York?

For Remote Mobile Text Chat Operator jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Mobile Text Chat Operator jobs in New York look for?

The top searched job categories for Remote Mobile Text Chat Operator jobs in New York are:

What cities in New York are hiring for Remote Mobile Text Chat Operator jobs?

Cities in New York with the most Remote Mobile Text Chat Operator job openings:

Remote Mobile Text Chat Operator jobs near you

Client Support Specialist- Life Insurance

Afficiency

New York, NY • On-site, Remote

$19.75 - $26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 hours ago

Job description

Company Description
Afficiency is a rapidly growing Insurtech startup whose mission is to provide life insurance to everyone on the platforms they already trust. Located in NYC, we design life insurance products that can be purchased entirely digitally and can be easily embedded into distribution platforms or with agents who sell insurance. The company is experiencing rapid growth and is well-funded. We are looking for new team members to join us on our journey to shake up the life insurance industry. We need individuals who bring passion, curiosity, and a desire for excellence.
Job Description
This is a great opportunity to build and grow responsibility over time with a fast-growing organization, while working cross functionally and gaining experience in multiple areas. This role is client-facing, working to grow our field support function by supporting life insurance sales through agents and their carriers across the Unites States. As a member of this key team, you will aid in responding to and resolving inquiries from our partners. You will play an important role in supporting, communicating with, and assisting clients while responding to queries and software issues. Our ideal candidate has a self-starter mentality and can efficiently resolve incoming customer issues via live chat and tickets in an empathetic manner. To succeed in this role, you should be a seasoned life insurance client support representative and have technical expertise. This would be a salaried, 40-hour per week position surrounded by a dynamic team.
Work Arrangement: Remote (Must be in the United States but California applicants are not eligible for this role)
*If your application stands out, a member of the Afficiency hiring team will contact you to arrange next steps, via LinkedIn, SmartRecruiter or from an afficiency.com email address. Please be aware of phishing attempts and scam emails. We will not request an interview via text-based communication and ask you to register via the Microsoft Teams website.
Qualifications
Responsibilities
  • Manage our inbound support requests regarding technical questions and life insurance application questions within our SLA time frame
  • Verify new customers coverage and answer questions from the agent or producer regarding the application journey and process present policyholders with proof of insurance paperwork
  • Recognize patterns in inquires for documentation and improvement
  • Identify knowledge gaps and work with you manager to improve processes and grow the department
  • Address agent escalations and carrier requests
  • Support our development team in launching new insurance products as well as updates to our existing insurance platform by testing new products and functionalities.

What We're Looking For
  • Minimum 2 years of client support experience
  • Experience with life insurance
  • Experience managing a high level of chat volume and emails
  • Strong time management skills and prioritization based on urgency and business need
  • Ability to problem solve and multitask
  • Excellent writing ability
  • Ability to work in a fast-paced changing environment
  • Ability to provide prompt, accurate and friendly customer service

Additional Information
What We Offer
  • Competitive salary with equity options
  • Robust health, dental, and vision benefits for employee and dependents
  • 401k matching contributions
  • Generous PTO policy
  • Provided work-from-home equipment
  • Work at a supportive and fast-growing startup with a fantastic team
  • Environment to learn from other team members, grow a business from the ground up.
  • Support in developing your skills and accelerating your career quickly.
  • Opportunity to make an impact in the lives of tens of millions of consumers and get families the protection they need.

Afficiency is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.

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