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Remote Mobile Text Chat Operator Jobs in New York

Tech-Keys

Support Technician, Tier 1 NJ

Howell, NJ · On-site +1

$40K - $50K/yr

Answer incoming support calls, emails, and chat requests to assist with IT issues. * Provide first ... Familiarity with remote desktop tools and basic networking concepts. * Strong problem-solving ...

BluZinc

Director Business Intelligence Data Analysis

NY · On-site +1

$150K - $200K/yr

... mobile app, and online coaching business.Reporting to either the COO or CFO. This remote-based role is ideal for a strategic data leader with experience in BI, analytics, and cross-functional ...

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Remote Mobile Text Chat Operator information

What is a remote mobile text chat operator?

A Remote Mobile Text Chat Operator is a professional who communicates with clients or customers through text-based platforms, such as SMS or in-app chat, usually from a remote location. Their primary duties often include answering questions, providing customer support, engaging in casual conversation, or moderating chat rooms. This role typically requires good typing skills, strong communication abilities, and the capacity to handle multiple conversations at once. Operators may work for customer service companies, entertainment platforms, or online communities. The work schedule is often flexible, allowing operators to work from home.

What are the key skills and qualifications needed to thrive as a remote mobile text chat operator?

To excel as a Remote Mobile Text Chat Operator, you need strong written communication skills, fast and accurate typing abilities, and a high level of attention to detail, typically requiring a high school diploma or equivalent. Familiarity with chat platforms, CRM systems, and basic computer literacy are commonly expected. Exceptional customer service skills, professionalism, and the ability to multitask effectively make candidates stand out. These skills are crucial for providing timely, accurate, and engaging responses that ensure customer satisfaction and maintain the company's reputation.

What are some common challenges faced by remote mobile text chat operators, and how can they be managed effectively?

Remote Mobile Text Chat Operators often encounter challenges such as maintaining high-quality conversations during repetitive tasks, managing multiple chats simultaneously, and ensuring timely responses while working independently. To manage these effectively, operators can develop strong time management skills, use organizational tools to track active conversations, and take regular breaks to avoid burnout. Additionally, staying engaged with team chats or support channels can help operators stay connected and seek guidance when needed.

What is the difference between Remote Mobile Text Chat Operator vs Customer Service Representative?

AspectRemote Mobile Text Chat OperatorCustomer Service Representative
CredentialsBasic communication skills, sometimes prior experience in chat supportHigh school diploma or equivalent, customer service training often preferred
Work EnvironmentRemote, online chat platforms, flexible hoursRemote or on-site, phone and email support, standard or flexible hours
Industry UsageOnline chat support for various companies, tech, retail, servicesCustomer support across industries, including retail, telecom, finance

The main difference is that Remote Mobile Text Chat Operators focus specifically on providing support via text chat on mobile devices, often requiring quick typing skills and familiarity with chat platforms. Customer Service Representatives may handle multiple channels like phone, email, and chat, and may work in a broader range of industries. Both roles require strong communication skills, but the chat operator role is more specialized for mobile text interactions.

What are popular job titles related to Remote Mobile Text Chat Operator jobs in New York? For Remote Mobile Text Chat Operator jobs in New York, the most frequently searched job titles are:
What job categories do people searching Remote Mobile Text Chat Operator jobs in New York look for? The top searched job categories for Remote Mobile Text Chat Operator jobs in New York are:
What cities in New York are hiring for Remote Mobile Text Chat Operator jobs? Cities in New York with the most Remote Mobile Text Chat Operator job openings:
Remote Mobile Text Chat Operator jobs near you

Temporary Member Services Representative - REMOTE

Quorum

Dobbs Ferry, NY • On-site, Remote

$21/hr

Full-time

Re-posted 4 days ago

Job description

Who is Quorum
At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. As a remote organization, we thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth. Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team, Quorum Federal Credit Union is the perfect fit for you.
Job Description Summary
The Member Service Representative supports member telephone inquiries including but not limited to opening accounts, assisting with loan applications, credit card, account information and account changes. The Member Service Representative is responsible for educating members about self-service options and must be able to sell/cross sell products and services to new and existing members of the Credit Union.
*Please note that this is a temporary role with an expected duration of 3-4 months.
Key Job Responsibilities and Accountabilities
  1. Maintains service standards as required by position benchmarks for quality, turnaround time, accuracy and follow up. Performance is primarily based on quality and productivity measures including but not limited to schedule adherence, call quality scores and process adherence.

  1. Provides members with account information and performs account transactions including accepting loan applications, opening accounts, and processing transfers, withdrawals, and other deposit product servicing functions. Strives to provide first contact resolution when within Credit Union policy.

  1. Ensures adherence to company policies and procedures and Banking/Credit Union Regulations.

  1. Educate new and existing members on loan and deposit products and other services.

  1. Authorizes service fee refunds and waivers within established guidelines for this position.

  1. Promotes use of virtual banking services, such as online and mobile banking, automated phone service and resolves user issues.

  1. Participates in new product testing and other organization/departmental projects as assigned.

  1. Provides input to management on workflow issues, patterns, and improvements.

  1. Promotes and demonstrates a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, and vendors.

  1. Keeps abreast of industry developments including, but not limited to changes in regulations and technology.

  1. Performs additional duties as required.

Job Requirements, Competencies, and Skills
The Member Service Representative works remotely, under minimal supervision exercising independent judgment. This person must be action oriented, self-motivated, and creative while being highly functional.
  1. High School Diploma or equivalent; college degree preferred; will consider experience in lieu of degree.

  1. Minimum of one year experience in financial services industry, in a call center.

  1. Must maintain required scores on Call Monitoring.

  1. Excellent problem-solving, organizational, analytical, verbal, and written communication skills.

  1. Strong decision making and time management skills with the ability to manage multiple projects/duties.

  1. Trustworthy with the ability to maintain highest level of integrity and trust.

  1. Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint. The ability to use multiple software applications concurrently to resolve member inquiries

  1. Flexible to work a structured schedule that includes evening hours up to 7:00 p.m. (EST) in a remote environment which is free from distraction.

Environmental / Physical / Mental Requirements
  • Stable internet connection with speeds high enough for video conferencing and screen sharing

  • Smartphone with current iOS/Android OS

  • Prolonged periods sitting at a workstation and working on a computer

  • Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone

Compliance/legal requirements
  • Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.
  • Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process.
  • Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations.
  • This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The company reserves the sole right and discretion to make changes to this job description.
  • Each employee is required to uphold the Credit Union's compliance with all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy.
  • This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.

**PLEASE NOTE**
We are not able to consider candidates for this role who reside in Montana, Nebraska, Rhode Island, or Puerto Rico
Hourly Wage: $21.00
Quorum's opportunities are based in the US and US work authorization is required. We are not able to support current or future sponsorship.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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