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Remote Member Service Representative Jobs in Miami, FL

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Customer Service Representative (Remote)

Miami, FL · Remote

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representatives provide appropriate service and sales backup support to achieve goals and represent Windstar cruises as 180 degree from Ordinary. This is a remote work environment ...

Sales Match

Customer Service Representative

Miami, FL · Remote

$20 - $26/hr

Remote Customer Service Representative Hourly Pay: $20 - $26/hour Summary: We're looking for caring and dependable individuals to join our team as Remote Customer Service Representatives. In this ...

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Remote Member Service Representative information

See Miami, FL salary details

$8

$15

$22

How much do remote member service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote member service representative in Miami, FL is $15.22, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $18.17 per hour, depending on experience, location, and employer.

What is a remote member service representative?

A Remote Member Service Representative is a customer support professional who assists members of an organization, such as a credit union, insurance company, or healthcare provider, from a remote location—usually from home. Their primary duties include answering member inquiries, resolving concerns, processing requests, and providing information about products or services via phone, email, or chat. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools to effectively serve members without in-person interaction.

What is the difference between Remote Member Service Representative vs Remote Customer Service Representative?

AspectRemote Member Service RepresentativeRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require industry-specific certificationsHigh school diploma or equivalent; generally no specialized certifications needed
Work EnvironmentCall centers, financial institutions, healthcare organizationsRetail, tech companies, service providers
Industry UsageFinancial services, healthcare, insuranceRetail, tech, hospitality
Common Search/ComparisonYesYes

The Remote Member Service Representative typically works in financial or healthcare sectors, focusing on member or patient interactions, often requiring industry-specific knowledge. The Remote Customer Service Representative has a broader scope across various industries, handling general customer inquiries. While both roles involve remote communication and customer support, the Member Service role is more specialized in serving members or clients within specific industries.

How does a remote member service representative effectively collaborate with team members and supervisors while working from home?

Remote Member Service Representatives typically use a variety of digital communication tools, such as video calls, instant messaging, and collaborative platforms, to stay connected with their team and supervisors. Regular virtual meetings and check-ins help ensure that everyone is aligned on goals and any challenges can be addressed promptly. Additionally, clear documentation and timely updates are essential for smooth collaboration, as they help maintain transparency and accountability within the team. Most organizations also provide ongoing support and training to help remote representatives feel engaged and supported in their roles.

What are the key skills and qualifications needed to thrive as a remote member service representative, and why are they important?

To thrive as a Remote Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and secure communication platforms is often required. Outstanding verbal communication, active listening, and problem-solving abilities are crucial soft skills for success in this role. These skills ensure efficient issue resolution, member satisfaction, and effective service delivery in a remote environment.

What are the most commonly searched types of Member Service Representative jobs in Miami, FL?

The most popular types of Member Service Representative jobs in Miami, FL are:

What are popular job titles related to Remote Member Service Representative jobs in Miami, FL?

For Remote Member Service Representative jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Remote Member Service Representative jobs in Miami, FL look for?

The top searched job categories for Remote Member Service Representative jobs in Miami, FL are:

What cities near Miami, FL are hiring for Remote Member Service Representative jobs?

Cities near Miami, FL with the most Remote Member Service Representative job openings:

Remote Member Service Representative jobs near you
Infographic showing various Remote Member Service Representative job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $31,655 per year, or $15.2 per hour.

Member Service Representative (Remote - United States)

UpsideHom, Inc.

Fort Lauderdale, FL • On-site, Remote

$50K - $60K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 15 days ago

Job description

About Upside:
Upside is a housing-focused care partner helping people experiencing housing instability take the next step toward stability. We partner with health plans and care organizations to identify members at risk, build a clear housing plan, and drive the work forward through placement and stabilization.
Upside owns the entire housing process from start to finish. Our team engages members, coordinates with local providers and community resources, manages logistics and documentation, and stays involved until the issue is resolved. Our approach is human-first and outcome-driven, measured by real results like stable housing, completed moves, safer living environments, and successful transitions.
About the Opportunity:
Upside is hiring a Member Service Representative to support high-need members navigating housing instability. In this role, you'll serve as a member's primary point of contact and a steady guide through next steps. This role is equal parts member support and operational execution. You will manage a caseload of members, run structured check-ins, identify barriers, and connect patients to the right resources.
This is a fast-paced, metrics-driven role for someone who brings high empathy and high urgency. You know how to build trust, prioritize member needs, and operate efficiently so you can provide consistent support across your full caseload. You'll use Salesforce daily to track outreach, prioritize follow-ups, and ensure a strong member experience that drives satisfaction and retention. This role reports to the SVP, Clinical Operations. Internally, this position is referred to as a Care Guide.
Work Location and Schedule:
  • Full-time, fully remote (must be based in the United States)
  • Coverage aligned to Eastern and Pacific time zones
  • Schedule is starting Monday-Friday, but may be adjusted based on business needs and member caseload coverage (including occasional evenings and, over time, weekends)
What You'll Do
  • Own a caseload of members and serve as their primary point of contact throughout their housing support journey
  • Conduct structured weekly (or as-needed) check-ins to assess progress, remove blockers, and maintain engagement
  • Create clear, practical next steps with members and keep momentum through consistent follow-up and accountability
  • Coordinate housing-related actions, including gathering information, supporting applications, and working with partners to move placements forward
  • Refer members to other community resources when needed (food resources, local CBOs, and other supports)
  • Use Salesforce daily to track outreach, update member status, document interactions, and manage tasks and follow-ups
  • Prioritize your day using workflow queues, urgency, and member risk to ensure timely outreach and resolution
  • Identify barriers early (documentation issues, communication gaps, readiness, access challenges) and escalate appropriately to unblock progress
  • Partner closely with internal teams and external partners to coordinate handoffs, align on next steps, and ensure members receive consistent information
  • Maintain high-quality documentation and outcomes tracking to support reporting and continuous improvement
  • Contribute feedback on workflows, templates, and resources to improve speed, clarity, and member experience over time
What We're Looking For:
  • 1-3+ years of experience in member services, care navigation, eligibility/referrals, community-based services, healthcare call center, or a similarly fast-paced member-facing role
  • Experience supporting housing navigation or related programs, and/or relevant certifications or licenses (HUD certification, CHW certification, MSW, LCSW) preferred but not required
  • Experience supporting Medicaid members and/or unhoused or housing-insecure populations
  • Comfort working in a structured, metrics-driven environment with clear activity expectations and follow-up SLAs
  • Strong phone presence with the ability to build rapport quickly, communicate clearly, and keep conversations focused on next steps
  • High ownership and organization, including experience managing a book of work or caseload and staying on top of follow-ups
  • Strong attention to detail and ability to document accurately in tools like Salesforce (or similar CRM/workflow systems)
  • Ability to navigate complex member situations with empathy while maintaining boundaries and moving work forward
  • Familiarity with housing instability and social determinants of health is a plus
  • Spanish fluency is a plus
Compensation and Benefits:
  • Competitive base salary (target range $50,000-$60,000 depending on experience)
  • Medical, dental, and vision coverage
  • Paid time off and company holidays

Upside is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. Upside is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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