Remote Member Service Representative Jobs in Federal Way, WA

Entry-Level Remote Customer Service Representative | Benefits & Client Support
Company: AO | Globe Life
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Full-Time | Flexible Schedule
Experience: Entry Level | No Insurance Experience Required
Compensation: Commission-Based | Weekly Pay | Performance Incentives
Training: Comprehensive Training, Licensing Guidance & Mentorship ProvidedEmpower Families. Develop Your Skills. Build Your Career - All From Home.
Are you looking for an entry-level work-from-home career where you can use your people skills, help families, and create opportunities for professional and financial growth?
AO | Globe Life is seeking motivated, service-oriented professionals to join our growing virtual team as Remote Customer Service Representatives / Benefits Advisors.
You'll work directly with individuals and families through scheduled virtual appointments, answer questions, explain available benefit options, assist with enrollment, and provide ongoing client support.
This role combines customer service, member support, relationship building, benefits education, and consultative insurance sales.No previous insurance experience is required.
We provide structured training, licensing guidance, mentorship, and ongoing professional development to help motivated individuals learn the business and build confidence.
• 100% Remote / Work From Home
• Entry Level - No Insurance Experience Required
• Qualified Client Opportunities Provided
• No Traditional Cold Calling
• No Lead Purchasing Required
• Weekly Commission-Based Pay
• Performance Bonuses & Incentives
• Renewal & Residual Income Opportunities
• Training & One-on-One Mentorship
• Leadership & Career Advancement OpportunitiesWho We Are
AO operates within the American Income Division of Globe Life and has a long history of serving working families, including members of labor unions, associations, veterans, and their families.
Our representatives help clients better understand supplemental life, accident, and health insurance options while providing professional service before, during, and after enrollment.
Our virtual business model allows representatives to build their careers from home while remaining connected through modern technology, structured training, mentorship, coaching, and team collaboration.
Our culture emphasizes service, integrity, accountability, professional development, and performance-based growth.What You'll Do
As a Remote Customer Service Representative / Benefits Advisor, you'll serve as a trusted resource for prospective and existing clients.
🤝 Customer Service & Member Support

• Meet with clients through scheduled Zoom and phone appointments
• Connect with individuals and families interested in learning more about available benefits
• Ask questions to understand each client's needs and priorities
• Answer questions clearly, professionally, and accurately
• Provide personalized service throughout the client experience
• Maintain consistent communication and follow-up
• Build long-term relationships based on trust and professionalism
• Maintain accurate digital client records and documentation

🛡 Benefits Education & Enrollment
Once appropriately licensed, you'll:

• Explain available life, accident, and supplemental health insurance options
• Help clients understand coverage features and benefit choices
• Conduct needs-focused benefit reviews
• Provide personalized recommendations based on client needs
• Guide eligible clients through applications and enrollment
• Assist with required documentation and beneficiary information
• Help clients understand the coverage they select

♥ Ongoing Client Service
Your relationship with clients continues after enrollment.
Responsibilities may include:

• Conducting applicable policy and benefit reviews
• Assisting with beneficiary updates
• Answering policy-related questions
• Providing ongoing client support
• Helping clients navigate appropriate service and claims resources
• Maintaining accurate follow-up records
• Building long-term client relationships

📞 Qualified Client Opportunities - No Traditional Cold Calling
Rather than purchasing leads or relying on traditional cold prospecting, representatives connect with qualified client opportunities, including individuals and families who have requested information regarding available benefits.
This allows you to focus on:
Connecting → Understanding Needs → Educating → Recommending → Enrolling → SupportingNo lead purchasing is required.
🏠 100% Remote / Work From Home
Build your career from home while serving clients virtually.
Your work environment may include:

• Virtual client appointments
• Zoom meetings
• Phone consultations
• Online training
• Digital enrollment systems
• Remote coaching and mentorship
• Virtual team collaboration

There's no daily commute, but successful remote representatives understand that flexibility also requires self-discipline, organization, accountability, and consistent effort.
💰 Weekly Performance-Based Compensation
This is a commission-based independent contractor opportunity rather than an hourly or salaried customer service position.
Compensation opportunities may include:

• Weekly commission payments
• Performance-based bonuses
• Renewal and residual income opportunities
• Leadership incentives
• Recognition programs
• Additional performance-based rewards

Uncapped Commission Potential
There is no predetermined earnings cap on commission-based production. High-performing representatives may have the opportunity to build significant income based on their production and results.
Individual earnings vary significantly based on activity, production, consistency, and performance. No specific income level, including $100,000 annually, is guaranteed.
📚 No Insurance Experience? We'll Train You.
Previous insurance experience is not required.
We provide training and professional development that may include:

• Structured virtual onboarding
• Insurance licensing guidance
• Product and benefits education
• Customer service training
• Consultative sales development
• Client communication techniques
• Virtual presentation skills
• Enrollment systems and procedures
• One-on-one mentorship
• Weekly coaching
• Professional development workshops
• Leadership training

You'll have opportunities to develop transferable skills in customer service, communication, relationship management, organization, sales, problem-solving, presentation, and leadership.
🎓 Insurance Licensing
You do not need to already hold an insurance license to apply.
Because this role involves discussing and enrolling clients in insurance products, representatives must obtain the appropriate state Life & Health Insurance License before conducting activities requiring licensure.Licensing guidance and support are provided.
🤝 Professional & Union Support
Qualifying representatives may have access to professional representation and support through OPEIU Local 277, where applicable.
Additional qualifying programs may include:

• Company-supported life insurance
• Medical insurance reimbursement
• Accidental Death Benefit coverage
• Renewal and residual income opportunities
• Leadership development programs
• Professional coaching and mentorship
• Recognition programs

Eligibility and qualification requirements may apply.
📈 Career & Leadership Development
This opportunity is designed for individuals interested in more than simply an entry-level position.
Representatives who demonstrate strong performance, consistency, initiative, and leadership potential may have opportunities to develop into:
Benefits Advisor → Trainer/Mentor → Team Leader → Management → Advanced Leadership
Development opportunities may include:

• Client relationship management
• Training and mentorship
• Team development
• Coaching
• Performance management
• Business development
• Leadership

Advancement is based on performance and development-not simply tenure.
Leadership opportunities are earned and are not guaranteed.
🏆 Recognition & Performance Incentives
Strong performance may qualify representatives for additional opportunities such as:

• Performance bonuses
• Achievement awards
• Leadership recognition
• Professional conferences
• Team events
• Incentive travel opportunities
• Contests and performance rewards
• Additional career advancement opportunities

All incentives are subject to applicable performance and qualification requirements.Who We're Looking For
You may be a strong fit if you demonstrate:

• Excellent verbal and written communication skills
• Strong customer service and interpersonal abilities
• Active listening and relationship-building skills
• Positive and professional attitude
• Self-motivation and personal accountability
• Strong organizational and time-management abilities
• Dependability and attention to detail
• Problem-solving and critical-thinking skills
• Comfort working independently from home
• Ability to collaborate within a virtual team
• Basic computer proficiency
• Comfort using Zoom and web-based technology
• Coachability and openness to feedback
• Goal-oriented and performance-driven mindset
• Commitment to ethical, client-focused service

Experience That Transfers Well
Previous insurance experience is not required.
Experience in these areas may be especially helpful:
Customer Service • Member Services • Client Relations • Call Centers • Healthcare • Retail • Hospitality • Education • Administrative Support • Banking • Financial Services • Account Management • Sales • Military Service • Recruiting • LeadershipEntry-level candidates, recent graduates, and career changers are encouraged to apply.
We value communication skills, professionalism, work ethic, coachability, and potential as much as previous experience.Minimum Requirements
Applicants must:

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable communicating with clients through Zoom and phone
• Be willing to complete required training
• Be willing and able to obtain the appropriate state Life & Health Insurance License

Virtual Interview Process
Qualified applicants will complete a brief career overview covering:

• Position responsibilities
• Customer service and client expectations
• Commission-based compensation
• Client opportunity system
• Insurance licensing requirements
• Training and mentorship
• Career advancement opportunities

Candidates interested in continuing will then have the opportunity to participate in a live Zoom interview with our hiring team.Ready to Start Your Remote Career?
If you're looking for an entry-level work-from-home opportunity where you can help families, develop valuable professional skills, receive ongoing mentorship, and create long-term earning and advancement opportunities through your performance, we'd like to hear from you.Apply today to be considered for our Entry-Level Remote Customer Service Representative / Benefits Advisor opportunity with AO | Globe Life.Work From Home. Serve Families. Develop Your Skills. Build Your Future. 🚀