Remote Member Service Representative Jobs in Michigan

Job Description: Closer

Fully Remote

Member First Mortgage is seeking a Closer to join our growing team. If you thrive in a fast-paced environment, are motivated by building relationships through exceptional customer service, and get excited at the thought of learning something new each day, then this may be the opportunity you have been waiting for and an excellent chance to join our award-winning team recognized as a Best and Brightest company to work for in the nation! In this role you will be responsible for providing administrative support for all mortgage loan closing activities.

Founded on the credit union philosophy of 'People Helping People', we have become the trusted full-service mortgage provider to over 200 credit unions across the U.S. This philosophy, along with our core values of honesty and integrity, make careers with Member First Mortgage dynamic and rewarding through our friendly and family-oriented culture that is dedicated to the growth and success of our employees.

Benefits We Offer:

• Generous and competitive healthcare packages
• Employer paid short-term and long-term disability
• Employer paid Life Insurance
• 100% Employer paid Vision
• 401K Plan with match
• 20 days PTO - no waiting periods!
• Fun, laid back, and collaborative team environment.

Responsibilities:

• Provide administrative support for mortgage loan closings and prepare appropriate closing documents in accordance with loan program requirements.
• Review all closing documents for completeness and accuracy, including title reports, lock confirmations, and supporting documentation.
• Ensure loan closings and documentation are completed in accordance with established company policies, procedures, and investor requirements.
• Review loans for disbursement and obtain required approvals to satisfy closing conditions.
• Respond promptly and professionally to member and credit union inquiries regarding loan policies, closing procedures, and loan status.
• Research and retrieve information from closed loan files as needed.
• Schedule closing appointments with title companies.
• Answer questions and assist mortgage loan personnel before, during, and after loan closings.
• Distribute loan information, including points paid, FHA servicing, funding, and shipping data to the appropriate departments.
• Keep management informed of department activities and any significant issues.
• Perform additional duties as assigned.

Experience:

• One year of prior mortgage closing experience is required.
• Previous experience in mortgage lending, mortgage operations, or a related mortgage closing environment is preferred.

Education: High school diploma or GED required.

Other Skills:

• General knowledge of mortgage loan services and closing procedures.
• Strong customer service skills with the ability to build positive relationships with members, title companies, and internal teams.
• Excellent organizational skills with exceptional attention to detail.
• Strong verbal and written communication skills.
• Ability to use computer applications, including Microsoft Office and mortgage-related software.
• Good math and calculation skills.
• Ability to work effectively under time constraints while managing multiple priorities.
• Ability to maintain accuracy in a fast-paced environment.
• Strong problem-solving skills and the ability to work independently.
• Ability to maintain confidentiality while handling sensitive financial information.

Interpersonal Skills:

• Frequent interaction with individuals both inside and outside the organization for the purpose of first-level conflict resolution, building relationships, and promoting cooperation.
• Ability to maintain a high level of confidentiality and discretion when handling sensitive information.
• Demonstrates professionalism, diplomacy, and tact when communicating with members, title companies, credit unions, and internal departments.

Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must occasionally lift and/or move up to 10 pounds. The employee is frequently required to spend extended hours in front of a computer screen, to use hand to finger, to speak in and listen carefully on the telephone.

Work Environment: While performing the duties of this job, the employee regularly works in a remote office setting.

Compensation: $19.61-$24.51 per hour plus $15 per closed loan.

If you are looking for a company that is dedicated to your success and is ethically motivated to provide exceptional member service, we encourage you to apply!