Job Title: Project Manager – Account Coordination
Location: Remote
Schedule: Monday – Friday, 8:00 AM – 4:30 PM
Duration: 12 Months
Pay Rate: $35.00 – $40.00/hr (W-2)
Position Overview:Seeking experienced Remediation Project Managers with a strong background in account coordination and customer-facing project management within the medical device industry. This is a critical client-facing role focused on managing account-level logistics, communication, and scheduling for remediation programs. Candidates must have a strong customer service mindset and the ability to drive projects to completion with minimal disruption to customers.
Key Responsibilities:Project Management & Customer Account Coordination:Serve as the primary liaison between ICU Medical and assigned customer accounts
Manage resource allocation, account scheduling, and overall remediation timelines
Develop and maintain master schedules, detailed customer plans, and track progress
Coordinate field engineers and third-party resources for site execution
Forecast customer targets and provide timely updates on account status and logistics
Maintain accurate project documentation and ensure compliance with all quality standards
Support product return logistics and reconciliation of project records
Program Support & Compliance:Assist with business process improvements and automation initiatives
Facilitate onboarding/training for third-party contractors
Monitor KPIs and follow up on underperforming indicators
Ensure projects are executed in line with regulatory, legal, and company standards
Communication & Documentation:Maintain professional, timely communication with hospital representatives, internal teams, and senior stakeholders
Prepare reports and updates using tools like Microsoft Excel, Outlook, Word, and Adobe Acrobat
Follow up on escalated issues and support team decision-making with proper data analysis
Required Qualifications:Minimum 4 years of Project Management experience
Bachelor’s degree preferred
Medical Device industry experience is a must
Proven customer service, account coordination, and client-facing communication skills
Strong experience with project documentation, scheduling, and resource management
Proficiency with Microsoft Excel, Outlook, Word, and Adobe Acrobat
Preferred Qualifications:PMI Certification (e.g., PMP)
Experience working with hospital systems or clinical settings
Background supporting post-market remediation efforts or high-volume customer logistics