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Remote Medical Customer Service Jobs in Clover, SC

ForgeFit

Remote Customer Service Specialist

Charlotte, NC · On-site +1

$16.50 - $22/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Liveops

Remote Customer Service Agent

Gastonia, NC · Remote

$14.25 - $19/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Fort Mill, SC · Remote

$13.50 - $18.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Rock Hill, SC · Remote

$12.75 - $17.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Charlotte, NC · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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Remote Medical Customer Service information

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How much do remote medical customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote medical customer service in Clover, SC is $15.71, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $17.31 per hour, depending on experience, location, and employer.

What is a remote medical customer service?

A Remote Medical Customer Service job involves assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, appointments, and insurance claims. You communicate with customers via phone, email, or chat while working from home. Strong customer service skills, medical knowledge, and familiarity with healthcare systems are often required. This role ensures patients receive accurate information and a positive experience when interacting with medical services.

What are the key skills and qualifications needed to thrive in remote medical customer service?

To thrive as a Remote Medical Customer Service representative, you need a basic understanding of medical terminology, strong communication abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, electronic health records (EHR) systems, and secure communication tools is commonly required, and healthcare support certification can be an advantage. Excellent listening skills, patience, and problem-solving abilities help you handle patient inquiries with care and professionalism. These competencies are crucial for providing accurate information, maintaining patient confidentiality, and ensuring a positive experience in a remote healthcare setting.

What are some common challenges faced in a remote medical customer service role?

One common challenge in Remote Medical Customer Service is accurately addressing patient concerns and questions without face-to-face interaction, which requires clear verbal communication and strong listening skills. Team members also need to navigate sensitive health information while maintaining strict privacy standards and complying with HIPAA regulations. Additionally, quickly adapting to different EHR or CRM platforms and resolving insurance or billing queries can be demanding. However, remote team structures often include regular virtual meetings and ongoing training to help you stay connected and supported while working from home.

What job categories do people searching Remote Medical Customer Service jobs in Clover, SC look for?

The top searched job categories for Remote Medical Customer Service jobs in Clover, SC are:

What cities near Clover, SC are hiring for Remote Medical Customer Service jobs?

Cities near Clover, SC with the most Remote Medical Customer Service job openings:

Remote Medical Customer Service jobs near you

Remote Medical Billing Specialist

TRC Talent Solutions

Charlotte, NC • Remote

$17.75 - $23/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 22 days ago

Job description

Medical Billing Specialist 100% Remote

$1822/hour | Full-Time | Permanent Opportunity

We're growing and looking for experienced Medical Billing Specialists to join our fully remote team! In this role, you will focus on back-end A/R follow-up, denial resolution, and aged account remediation for Hospital and/or Physician Billing accounts.

Our team partners with healthcare providers and hospital organizations to deliver revenue cycle and accounts receivable support services. If you thrive in a fast-paced environment, enjoy problem solving, and have experience working insurance denials and unpaid claims, we'd love to hear from you.

Why Join Us?

  • 100% Remote

  • Flexible Schedule

  • Health, Dental, Vision, and Life Insurance

  • PTO, Paid Sick Leave, and Paid Holidays

  • Career Growth Opportunities

What Youll Do:

  • Perform second-tier insurance account follow-up on outstanding A/R balances

  • Resolve denied, underpaid, and unresolved insurance claims

  • Resolve aged accounts and payer issues

  • Work high-dollar accounts and conduct detailed account research

  • Review UB-04 and/or HCFA 1500 claims for billing accuracy

  • Investigate eligibility discrepancies, coding issues, payer denials, and reimbursement variances

  • Communicate professionally with insurance payers, clients, and internal teams

  • Identify payer trends, workflow issues, and barriers to resolution

  • Submit corrected claims, rebills, secondary billing, and appeals as needed

  • Document account activity and correspondence thoroughly and accurately

  • Escalate payer errors appropriately for reprocessing

  • Work with commercial and government payers

  • Maintain productivity and quality standards

Experience & Education:

  • 1-2 years of Healthcare Revenue Cycle experience required

  • Experience with Hospital Billing and/or Physician Billing required

  • Strong knowledge of denials, insurance follow-up, UB-04 and/or HCFA 1500 claims

  • Experience using systems like Epic, Cerner, Meditech, McKesson, Allscripts, Soarian, etc.

  • Proficiency in Microsoft Office and other internet-based systems

  • Strong ability to multitask across multiple applications and systems

  • High School Diploma or equivalent required; Associate's or Bachelor's Degree preferred

Physical Requirements:

  • Ability to sit for extended periods of time

  • Frequent use of hands and fingers for typing and computer work

  • Ability to communicate via phone and computer

  • Occasionally lift up to 15 pounds