ZipRecruiter

Log In

2

Remote Medical Customer Service Jobs in Bothell, WA

Insight Global

Bilingual Medical Assistant

Seattle, WA · Remote

$18 - $21/hr

Insight Global is seeking a Remote Medical Assistant for a growing healthcare organization focused ... Manage a high volume of inbound and outbound calls while maintaining exceptional customer service ...

ForgeFit

Remote Customer Service Specialist

Seattle, WA · On-site +1

$19.25 - $25.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

HMG Careers

Remote Customer Service and Sales

Renton, WA · Remote

$69K/yr

Comprehensive benefits package including medical, dental, and prescription coverage * Ongoing ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Renton, WA · Remote

$69K/yr

Comprehensive benefits package including medical, dental, and prescription coverage * Ongoing ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

next page

Showing results 1-20

All JobsMedical Customer Service JobsRemote Medical Customer Service JobsRemote Medical Customer Service Jobs in Bothell, WA

Remote Medical Customer Service information

See Bothell, WA salary details

$13

$20

$27

How much do remote medical customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote medical customer service in Bothell, WA is $20.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $22.60 per hour, depending on experience, location, and employer.

What is a Remote Medical Customer Service job?

A Remote Medical Customer Service job involves assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, appointments, and insurance claims. You communicate with customers via phone, email, or chat while working from home. Strong customer service skills, medical knowledge, and familiarity with healthcare systems are often required. This role ensures patients receive accurate information and a positive experience when interacting with medical services.

What are the key skills and qualifications needed to thrive in the Remote Medical Customer Service position, and why are they important?

To thrive as a Remote Medical Customer Service representative, you need a basic understanding of medical terminology, strong communication abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, electronic health records (EHR) systems, and secure communication tools is commonly required, and healthcare support certification can be an advantage. Excellent listening skills, patience, and problem-solving abilities help you handle patient inquiries with care and professionalism. These competencies are crucial for providing accurate information, maintaining patient confidentiality, and ensuring a positive experience in a remote healthcare setting.

What are some common challenges faced in a Remote Medical Customer Service role?

One common challenge in Remote Medical Customer Service is accurately addressing patient concerns and questions without face-to-face interaction, which requires clear verbal communication and strong listening skills. Team members also need to navigate sensitive health information while maintaining strict privacy standards and complying with HIPAA regulations. Additionally, quickly adapting to different EHR or CRM platforms and resolving insurance or billing queries can be demanding. However, remote team structures often include regular virtual meetings and ongoing training to help you stay connected and supported while working from home.

What are popular job titles related to Remote Medical Customer Service jobs in Bothell, WA? For Remote Medical Customer Service jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Remote Medical Customer Service jobs in Bothell, WA look for? The top searched job categories for Remote Medical Customer Service jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Remote Medical Customer Service jobs? Cities near Bothell, WA with the most Remote Medical Customer Service job openings:
Remote Medical Customer Service jobs near you
Remote Medical Support Assistant (Remote Medical Receptionist)

Remote Medical Support Assistant (Remote Medical Receptionist)

Ansible Government Solutions

Seattle, WA • On-site, Remote

$18.75 - $23/hr

Full-time

Posted 2 days ago

Job description

Overview
Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (Remote Medical Receptionists) that is to support the VA Puget Sound Healthcare System including VA Puget Sound facilities and CBOCs. Working hours are Mon-Fri, 8am-4:30pm. If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.
Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.
Responsibilities
  • Manage appointment scheduling for clinics/units and maintain calendars
  • Process consult intake, schedule appointments, and manage electronic waitlists
  • Review daily consults, recall lists, and communications for accuracy
  • Adjust appointments, locations, and providers to maintain clinic access and coverage
  • Serve as first point of contact for patients, families, and staff
  • Answer phones, respond to inquiries, and resolve concerns
  • Provide courteous, professional, and timely service
  • Handle complaints and initiate resolution within required timelines (24-72 hours)
  • Collaborate with interdisciplinary healthcare teams (VA and community providers)
  • Support community care scheduling workflows and escalation processes
  • Assist patients in navigating care and making informed decisions
  • Input and maintain patient data in CPRS/EHR systems
  • Verify and update demographic and insurance information
  • Perform receptionist and clerical duties (messages, records, materials)
  • Support revenue processes by identifying insurance coverage
  • Maintain patient safety by verifying identity using required protocols
Qualifications
  • High School diploma or GED equivalent.
  • Proficiency in written and spoken English.
  • Minimum typing speed of 50 words per minute.
  • Basic computer proficiency, including Microsoft Office applications.
  • Basic knowledge of medical terminology.
  • Minimum 6 months of customer service experience in a medical or healthcare setting.
  • Ability to work remotely and independently in a professional setting.
  • Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential.
  • No physical or health restrictions that would interfere with job performance.
  • Ability to complete all required VA onboarding, security, privacy, and mandatory training prior to and during assignment.
  • U.S. citizenship required.

All candidates must be able to:
  • Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
  • Lift up to 50 lbs from floor to waist
  • Lift up to 20 lbs
  • Carry up to 40 lbs a reasonable distance
  • Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply