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Remote Medical Customer Service Jobs in Connecticut

ForgeFit

Remote Customer Service Specialist

Hartford, CT · On-site +1

$17.25 - $22.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

New Haven, CT · On-site +1

$17 - $22.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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All JobsMedical Customer Service JobsRemote Medical Customer Service JobsRemote Medical Customer Service Jobs in Connecticut

Remote Medical Customer Service information

See Connecticut salary details

$11

$17

$23

How much do remote medical customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote medical customer service in Connecticut is $17.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.23 per hour, depending on experience, location, and employer.

What is a remote medical customer service?

A Remote Medical Customer Service job involves assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, appointments, and insurance claims. You communicate with customers via phone, email, or chat while working from home. Strong customer service skills, medical knowledge, and familiarity with healthcare systems are often required. This role ensures patients receive accurate information and a positive experience when interacting with medical services.

What are the key skills and qualifications needed to thrive in remote medical customer service?

To thrive as a Remote Medical Customer Service representative, you need a basic understanding of medical terminology, strong communication abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, electronic health records (EHR) systems, and secure communication tools is commonly required, and healthcare support certification can be an advantage. Excellent listening skills, patience, and problem-solving abilities help you handle patient inquiries with care and professionalism. These competencies are crucial for providing accurate information, maintaining patient confidentiality, and ensuring a positive experience in a remote healthcare setting.

What are some common challenges faced in a remote medical customer service role?

One common challenge in Remote Medical Customer Service is accurately addressing patient concerns and questions without face-to-face interaction, which requires clear verbal communication and strong listening skills. Team members also need to navigate sensitive health information while maintaining strict privacy standards and complying with HIPAA regulations. Additionally, quickly adapting to different EHR or CRM platforms and resolving insurance or billing queries can be demanding. However, remote team structures often include regular virtual meetings and ongoing training to help you stay connected and supported while working from home.

What are popular job titles related to Remote Medical Customer Service jobs in Connecticut?

For Remote Medical Customer Service jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Remote Medical Customer Service jobs in Connecticut look for?

The top searched job categories for Remote Medical Customer Service jobs in Connecticut are:

What cities in Connecticut are hiring for Remote Medical Customer Service jobs?

Cities in Connecticut with the most Remote Medical Customer Service job openings:

Remote Medical Customer Service jobs near you
Infographic showing various Remote Medical Customer Service job openings in Connecticut as of August 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 100% Remote job distribution, with an average salary of $36,244 per year, or $17.4 per hour.

Remote Medical Billing Coder

Fair Haven Community Health Care

New Haven, CT • On-site, Remote

$18.75 - $25.25/hr

Full-time

Re-posted 8 days ago

Key responsibilities

  • Perform billing and computer functions, including patient and third-party billing, data entry, and posting encounters.

  • Follow up on outstanding accounts receivable, resolve denials, and handle correspondence with insurance companies and patients to maximize payments.

  • Review clinical documentation and provide coding support to clinical staff as needed.

Job description

Fair Haven Community Health Care
For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.
Remote in Connecticut, must be able to commute onsite.
Job purpose
Responsible for maintaining the professional reimbursement program. Ensure compliance with current payments and rules that impact billing and collection.
Duties and responsibilities
The Medical Billing Coder performs billing and computer functions, including patient & third party billing, data entry and posting encounters. Typical duties include but are not limited to:
  • Follow-up of any outstanding A/R all-payers, self-pay, and the resolution of denials
  • Prepares and submits clean claims to various insurance companies either electronically or by paper.
  • Handle the follow-up of outstanding A/R all-payers, including self-pay and /or the resolution of denials.
  • Answers question from patients, FHCHC staff and insurance companies.
  • Identifies and resolves patient billing complaints.
  • Prepares reviews and send patient statements and manage correspondence.
  • Handle all correspondence related to insurance or patient account, contacting insurance carriers, patients and other facilities as needed to get the maximum payments and accounts and identify issues or changes to achieve client profitability.
  • Take call from patients and insurance companies regarding billing and statement questions.
  • Process and post all patient and/or insurance payments.
  • Reviewing clinical documentation and provide coding support to clinical staff as needed.
Qualifications
  • High School diploma or GED with experience in medical billing is required.
  • A certified professional coding certificate (CPC AAPC), knowledge of third party billing requirements, ICD and CPT codes, and billing practices are also required.
  • Excellent interpersonal and communication skills and ability to work as a member of the team to serve the patients is essential.
  • Must be detail oriented and have the ability to work independently.
  • Bi-lingual in English and Spanish highly preferred.
  • FQHC/EPIC experience is desirable.

American with Disabilities Requirements:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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