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Remote Medical Customer Service Jobs in Colorado

ATN Health

Virtual Medical Assistant

Federal Heights, CO · On-site +1

$18 - $23/hr

Full Remote Medical Assistant - ATN Health This is a remote position in Orlando, Florida Provides excellent customer service. Performs pre-visit pre-charting calls to patients prior to their in ...

ATN Health

Virtual Medical Assistant

Parker, CO · On-site +1

$18.25 - $23.50/hr

Full Remote Medical Assistant - ATN Health This is a remote position in Orlando, Florida Provides excellent customer service. Performs pre-visit pre-charting calls to patients prior to their in ...

ATN Health

Virtual Medical Assistant

Longmont, CO · On-site +1

$17.50 - $22.50/hr

Full Remote Medical Assistant - ATN Health This is a remote position in Orlando, Florida Provides excellent customer service. Performs pre-visit pre-charting calls to patients prior to their in ...

ATN Health

Virtual Medical Assistant

Wheat Ridge, CO · On-site +1

$18.75 - $24.25/hr

Full Remote Medical Assistant - ATN Health This is a remote position in Orlando, Florida Provides excellent customer service. Performs pre-visit pre-charting calls to patients prior to their in ...

ATN Health

Virtual Medical Assistant

Littleton, CO · On-site +1

$17.75 - $22.75/hr

Full Remote Medical Assistant - ATN Health This is a remote position in Orlando, Florida Provides excellent customer service. Performs pre-visit pre-charting calls to patients prior to their in ...

ATN Health

Virtual Medical Assistant

Englewood, CO · On-site +1

$17.50 - $22.50/hr

Full Remote Medical Assistant - ATN Health This is a remote position in Orlando, Florida Provides excellent customer service. Performs pre-visit pre-charting calls to patients prior to their in ...

ATN Health

Virtual Medical Assistant

Aurora, CO · On-site +1

$18 - $23/hr

Full Remote Medical Assistant - ATN Health This is a remote position in Orlando, Florida Provides excellent customer service. Performs pre-visit pre-charting calls to patients prior to their in ...

ATN Health

Virtual Medical Assistant

Denver, CO · On-site +1

$18.25 - $23.50/hr

Full Remote Medical Assistant - ATN Health This is a remote position in Orlando, Florida Provides excellent customer service. Performs pre-visit pre-charting calls to patients prior to their in ...

ATN Health

Virtual Medical Assistant

Lakewood, CO · On-site +1

$17.75 - $22.75/hr

Full Remote Medical Assistant - ATN Health This is a remote position in Orlando, Florida Provides excellent customer service. Performs pre-visit pre-charting calls to patients prior to their in ...

ATN Health

Virtual Medical Assistant

Thornton, CO · On-site +1

$18.25 - $23.25/hr

Full Remote Medical Assistant - ATN Health This is a remote position in Orlando, Florida Provides excellent customer service. Performs pre-visit pre-charting calls to patients prior to their in ...

ATN Health

Virtual Medical Assistant

Lone Tree, CO · On-site +1

$18.25 - $23.25/hr

Full Remote Medical Assistant - ATN Health This is a remote position in Orlando, Florida Provides excellent customer service. Performs pre-visit pre-charting calls to patients prior to their in ...

ATN Health

Virtual Medical Assistant

Centennial, CO · On-site +1

$18.25 - $23.50/hr

Full Remote Medical Assistant - ATN Health This is a remote position in Orlando, Florida Provides excellent customer service. Performs pre-visit pre-charting calls to patients prior to their in ...

ATN Health

Virtual Medical Assistant

Northglenn, CO · On-site +1

$18 - $23/hr

Full Remote Medical Assistant - ATN Health This is a remote position in Orlando, Florida Provides excellent customer service. Performs pre-visit pre-charting calls to patients prior to their in ...

ATN Health

Virtual Medical Assistant

Brighton, CO · On-site +1

$19 - $24.50/hr

Full Remote Medical Assistant - ATN Health This is a remote position in Orlando, Florida Provides excellent customer service. Performs pre-visit pre-charting calls to patients prior to their in ...

ATN Health

Virtual Medical Assistant

Commerce City, CO · On-site +1

$18.75 - $24/hr

Full Remote Medical Assistant - ATN Health This is a remote position in Orlando, Florida Provides excellent customer service. Performs pre-visit pre-charting calls to patients prior to their in ...

Nexora Talent

Remote- Customer Experience Service

Denver, CO · Remote

$16.50 - $22.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

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Showing results 21-40

All JobsMedical Customer Service JobsRemote Medical Customer Service JobsRemote Medical Customer Service Jobs in Colorado

Remote Medical Customer Service information

What is a remote medical customer service?

A Remote Medical Customer Service job involves assisting patients, healthcare providers, and insurance companies with inquiries related to medical services, billing, appointments, and insurance claims. You communicate with customers via phone, email, or chat while working from home. Strong customer service skills, medical knowledge, and familiarity with healthcare systems are often required. This role ensures patients receive accurate information and a positive experience when interacting with medical services.

What are the key skills and qualifications needed to thrive in remote medical customer service?

To thrive as a Remote Medical Customer Service representative, you need a basic understanding of medical terminology, strong communication abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, electronic health records (EHR) systems, and secure communication tools is commonly required, and healthcare support certification can be an advantage. Excellent listening skills, patience, and problem-solving abilities help you handle patient inquiries with care and professionalism. These competencies are crucial for providing accurate information, maintaining patient confidentiality, and ensuring a positive experience in a remote healthcare setting.

What are some common challenges faced in a remote medical customer service role?

One common challenge in Remote Medical Customer Service is accurately addressing patient concerns and questions without face-to-face interaction, which requires clear verbal communication and strong listening skills. Team members also need to navigate sensitive health information while maintaining strict privacy standards and complying with HIPAA regulations. Additionally, quickly adapting to different EHR or CRM platforms and resolving insurance or billing queries can be demanding. However, remote team structures often include regular virtual meetings and ongoing training to help you stay connected and supported while working from home.

What are popular job titles related to Remote Medical Customer Service jobs in Colorado? For Remote Medical Customer Service jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Medical Customer Service jobs in Colorado look for? The top searched job categories for Remote Medical Customer Service jobs in Colorado are:
What cities in Colorado are hiring for Remote Medical Customer Service jobs? Cities in Colorado with the most Remote Medical Customer Service job openings:
Remote Medical Customer Service jobs near you
Infographic showing various Remote Medical Customer Service job openings in Colorado as of July 2026, with employment types broken down into 81% Full Time, 12% Part Time, and 7% Contract. Highlights an 100% Remote job distribution.

Virtual Medical Assistant

ATN Health

Federal Heights, CO • On-site, Remote

$18 - $23/hr

Full-time

Re-posted 18 days ago

Job description

Description:
Full Job Description
Job Description:
Remote Medical Assistant - ATN Health
This is a remote position in Orlando, Florida
Job Description:
Provides excellent customer service. Performs pre-visit pre-charting calls to patients prior to their in-clinic visit. A multi-skilled virtual medical assistant dedicated to assisting in all clerical aspects of the rooming process to assist the in-office medical assistant in expediting onsite rooming in preparation for the patient's visit with their physician or APP.
Essential Functions:
• Conducting telephonic pre-visit check-ins on the patients of your assigned practice or practices. Spend 7-8 hours a day on the phone with patients to ensure all pre-visit information is solicited from the patient and documented in the patient's chart in preparation for their visit.
• Confirm reason for the visit, go over the medication list, social determinants of health, gaps in care, and eligibility for assistance or other referral services for each of your patients. Coordinate and collaborate with the practices' providers, and clinical and office staff to ensure the rooming process of the on-site visit is expedited.
• Making approximately 30-50 phone calls a day to yield the 12-16 patient interactions necessary to complete 20 minutes of registration for 12-15 patients a day.
• Doing all of the above while maintaining your patients' privacy, confidentiality, and safety, and adhering to ethical, legal, and accreditation/regulatory standards at all times.
Temperament:
• Highly professional on the phone
• Able to maintain a compassionate and engaging tone even with distrustful or unhappy patients
• Quick thinking to respond at the moment to patient questions and needs, with strong critical thinking skills to ask appropriate follow-up questions
• You must be able to work 40 hours a week, where you will be speaking to patients on the phone, staring at a computer screen, and sitting or standing at a desk for 8 hours a day.
• You must have a home office set up that will allow you to speak privately and maintain confidentiality with patients.
• Please note that this role is not compatible with being the caregiver for young children or dependent adults during your scheduled shift - your focus must be entirely on your patients and your patient interactions must be private.
• You must be highly self-motivated, organized, and able to work independently - you will be held to a high standard of quality and productivity for work that you are doing on your own.
• Complete health and social assessments to learn about their risks and how you can best help • Support patients in their healthcare journey
SKILLS, QUALIFICATIONS, AND REQUIRED EXPERIENCE
Organization/Prioritization
  • Ability to organize and prioritize assignments to work independently as well as a collaborative team member.

Organization/Prioritization
  • Possesses critical thinking, prioritization, and organizational skills.

Computers/Technology
  • Basic computer literacy and arithmetic skills.

Training/Support
  • Knowledge of ambulatory health care or related health care field.

Customer Service
  • Ability to provide dynamic customer service using various techniques including positive language, calming presence, attentiveness, clear communication, and patience.

Attention to Detail
  • Attention to detail and quality of work.

Communication
  • Ability to communicate effectively and courteously, both orally and in writing.

Experience Requirements:
1-2 years of Healthcare experience as a Certified/Registered Medical Assistant with active certification required.
1-2 years of Technology experience - preferably with multiple EMR/EHR systems, but at a minimum familiar with EPIC.
At least 6 months in a Call Center environment is a plus preferred
1-2 years of Case management or care coordination experience is a preferred
1-2 years of Experience working in a collaborative, fast-paced, entrepreneurial environment is ideal.
1 year of Computer experience for in putting data and reviewing patient demographic material.
Education Requirements
High School Diploma or GED equivalent
Medical Assistant Program: Certificate Required
Certification/Licensure Requirements :
Basic Life Support (BLS) required within 30 days
Certified Medical Assistant (CMA) required at time of hire
Current Procedural Terminology (CPT)preferred at time of hire
Equipment and work aids may include:
Computer, telephone, calculator, fax machine, copy machine. Other equipment as determined by the practice. We will provide you with a company computer and all of the software you need to make patient calls and do your job, but your home office setup must also include:
  • A second monitor (so that you can have multiple windows open with different software and resources all available at the same time);
  • Fast and reliable internet

Working Conditions:
Please note that this role is not compatible with being the caregiver for young children or dependent adults during your scheduled shift - your focus must be entirely on your patients and your patient interactions must be private.

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