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Remote Medical Customer Service Representative Jobs in Raleigh, NC

Implus

Field Service Representative

Durham, NC · On-site +1

Remote (Home-Based)- Delaware, Baltimore, DC area of the MidAtlantic Region Essential Job Function ... Hearing: Ability to effectively communicate with co-workers, customers and vendors. * Operate:

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Liveops

Remote Customer Service Agent

Apex, NC · Remote

$11.75 - $15.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Chapel Hill, NC · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Wake Forest, NC · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Durham, NC · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Cary, NC · Remote

$14.25 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Raleigh, NC · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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All JobsMedical Customer Service Representative JobsRemote Medical Customer Service Representative JobsRemote Medical Customer Service Representative Jobs in Raleigh, NC

Remote Medical Customer Service Representative information

See Raleigh, NC salary details

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How much do remote medical customer service representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote medical customer service representative in Raleigh, NC is $17.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $19.62 per hour, depending on experience, location, and employer.

What does a remote medical customer service representative do?

A Remote Medical Customer Service Representative assists patients, healthcare providers, and insurance companies by answering questions, resolving issues, and providing information over the phone or online. They often handle tasks such as scheduling appointments, verifying insurance coverage, processing billing inquiries, and addressing patient concerns. Working remotely, they use various software platforms to access medical records and communicate securely, ensuring patient privacy and HIPAA compliance. This role requires excellent communication skills and a strong understanding of medical terminology and procedures.

What are the key skills and qualifications needed to thrive as a remote medical customer service representative?

To thrive as a Remote Medical Customer Service Representative, you need strong communication skills, knowledge of medical terminology, and previous customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, electronic health records (EHR) systems, and secure messaging platforms is typically required. Outstanding problem-solving abilities, empathy, and patience help build trust with patients and resolve concerns effectively. These skills and qualities are essential to delivering accurate information, ensuring compliance, and providing a positive experience for patients in a remote setting.

How does a remote medical customer service representative typically collaborate with healthcare providers and internal teams?

Remote Medical Customer Service Representatives often serve as a crucial communication link between patients, healthcare providers, and insurance companies. They collaborate with clinical staff to clarify patient inquiries, coordinate appointment scheduling, and resolve billing or insurance questions. Regular virtual meetings, shared platforms, and electronic health record systems facilitate seamless teamwork despite working remotely. This collaborative environment helps ensure accurate information is relayed and patients receive timely support.

What is the difference between Remote Medical Customer Service Representative vs Remote Medical Billing Specialist?

AspectRemote Medical Customer Service RepresentativeRemote Medical Billing Specialist
CredentialsHigh school diploma or equivalent; customer service experienceMedical billing certification or coding certification often preferred
Work EnvironmentCall centers, home offices, healthcare provider officesHome office, healthcare billing companies, hospitals
Industry UsageHealthcare providers, insurance companies, telehealth servicesMedical billing companies, healthcare providers, insurance firms
Search & Comparison IntentUnderstanding customer support roles in healthcareUnderstanding billing and coding roles in healthcare

Remote Medical Customer Service Representatives focus on assisting patients and providers with inquiries, appointment scheduling, and support. In contrast, Remote Medical Billing Specialists handle billing, coding, and insurance claims processing. Both roles require healthcare knowledge but differ in daily tasks and certifications.

What cities near Raleigh, NC are hiring for Remote Medical Customer Service Representative jobs?

Cities near Raleigh, NC with the most Remote Medical Customer Service Representative job openings:

Customer Service Sales Representative

Durham, NC • Remote

Zuzick & Associates
Insurance Services • 11 - 50 employees
Learn more about Zuzick & Associatesexternal

Full-time

Re-posted 24 days ago

Job description

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home! We service union and association members by matching clients to the products and services they receive as part of their benefits packages. Our international company has over 65 years of service and works privately with over 30,000 unions, credit unions and associations in the United States alone. Our company culture is structured off of teamwork, ownership, and involvement to support a healthy and positive workforce. We are looking for the best candidates with a great attitude, who are passionate about their careers and income.

Daily responsibilities include:

  • Inbound and outbound calling to schedule new appointments
  • Client policy reviews and new enrollments
  • Servicing requested benefits for clients
  • Organizing and managing daily workflow and processes

Required Skills:

  • Excellent communication and customer service skills
  • Strong organization and attention to details
  • Customer oriented/people person
  • Ability to work independently with the support of management

Benefits Include:

  • Full training provided
  • 100% Virtual Work from Home
  • Career growth and advancement opportunities
  • Weekly pay, compounding bonuses, and residual income
  • Union benefits with the OPEIU, Local 277
  • First year agent average 65k
  • First year manager average 90-120k

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