ZipRecruiter

Log In

2

Remote Medical Customer Service Representative Jobs in Raleigh, NC

Integrityfex

Client Services Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

Remote Opportunity** Integrity FEX is growing and seeking Client Services Representatives to help ... Deliver professional customer service before and after enrollment. * Continue learning through ...

Nexora Talent

Remote- Customer Experience Service

Raleigh, NC · Remote

$15.50 - $21.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

previous pagenext page

Showing results 21-40

All JobsMedical Customer Service Representative JobsRemote Medical Customer Service Representative JobsRemote Medical Customer Service Representative Jobs in Raleigh, NC

Remote Medical Customer Service Representative information

See Raleigh, NC salary details

$11

$17

$23

How much do remote medical customer service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote medical customer service representative in Raleigh, NC is $17.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $19.62 per hour, depending on experience, location, and employer.

What does a remote medical customer service representative do?

A Remote Medical Customer Service Representative assists patients, healthcare providers, and insurance companies by answering questions, resolving issues, and providing information over the phone or online. They often handle tasks such as scheduling appointments, verifying insurance coverage, processing billing inquiries, and addressing patient concerns. Working remotely, they use various software platforms to access medical records and communicate securely, ensuring patient privacy and HIPAA compliance. This role requires excellent communication skills and a strong understanding of medical terminology and procedures.

What are the key skills and qualifications needed to thrive as a remote medical customer service representative?

To thrive as a Remote Medical Customer Service Representative, you need strong communication skills, knowledge of medical terminology, and previous customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, electronic health records (EHR) systems, and secure messaging platforms is typically required. Outstanding problem-solving abilities, empathy, and patience help build trust with patients and resolve concerns effectively. These skills and qualities are essential to delivering accurate information, ensuring compliance, and providing a positive experience for patients in a remote setting.

How does a remote medical customer service representative typically collaborate with healthcare providers and internal teams?

Remote Medical Customer Service Representatives often serve as a crucial communication link between patients, healthcare providers, and insurance companies. They collaborate with clinical staff to clarify patient inquiries, coordinate appointment scheduling, and resolve billing or insurance questions. Regular virtual meetings, shared platforms, and electronic health record systems facilitate seamless teamwork despite working remotely. This collaborative environment helps ensure accurate information is relayed and patients receive timely support.

What is the difference between Remote Medical Customer Service Representative vs Remote Medical Billing Specialist?

AspectRemote Medical Customer Service RepresentativeRemote Medical Billing Specialist
CredentialsHigh school diploma or equivalent; customer service experienceMedical billing certification or coding certification often preferred
Work EnvironmentCall centers, home offices, healthcare provider officesHome office, healthcare billing companies, hospitals
Industry UsageHealthcare providers, insurance companies, telehealth servicesMedical billing companies, healthcare providers, insurance firms
Search & Comparison IntentUnderstanding customer support roles in healthcareUnderstanding billing and coding roles in healthcare

Remote Medical Customer Service Representatives focus on assisting patients and providers with inquiries, appointment scheduling, and support. In contrast, Remote Medical Billing Specialists handle billing, coding, and insurance claims processing. Both roles require healthcare knowledge but differ in daily tasks and certifications.

What cities near Raleigh, NC are hiring for Remote Medical Customer Service Representative jobs?

Cities near Raleigh, NC with the most Remote Medical Customer Service Representative job openings:

Registered Dietitian - Raleigh, NC

Raleigh, NC • On-site, Remote

CSR Nutirtion, LLC
See more jobs at CSR Nutirtion, LLCexternal

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

At CSR Nutrition, we believe dietitians are the heart of our mission—to provide compassionate, evidence-based nutrition care in long-term, assisted, and independent living settings. We’re not a staffing agency—we are deeply embedded in patient care, policy development, and interdisciplinary collaboration. If you're ready to feel supported, valued, and inspired, you’ll feel right at home with us.

What We Offer:

  • Relocation Bonus

  • Commuter Assistance Program

  • Retention Bonus

  • Flexible Scheduling & Partial Remote Options for a true work-life balance

  • Comprehensive Benefits: Medical, dental, vision, 401(k), PTO, and more

  • A Supportive, Inclusive Team Culture

  • Professional Growth: CEUs, mentorship, license renewal reimbursement, and advancement opportunities

  • Collaborative Environment: Connect with a statewide network of dedicated dietitians and cohesive team.

Your Role:

  • Perform Comprehensive Nutrition Assessments and interventions

  • Deliver Medical Nutrition Therapy (MNT) in alignment with CMS and AHCA standards

  • Complete charting for initials, quarterlies, annuals, post-hospitalizations, and significant changes

  • Collaborate with interdisciplinary teams and participate in IDT meetings

  • Conduct audits (kitchen, supplements, dining) and lead QAPI initiatives

  • Provide oversight of dietary services and ensure accurate menu implementation

  • Offer telehealth consults and document using EMR systems and NFPE practices

Qualifications:

  • Florida-licensed Registered Dietitian (or RD-Eligible with verification)

  • Experience in long-term care preferred

  • Team-oriented with strong communication and documentation skills

  • Passionate about patient-centered, evidence-based care

Medical Specialty:

  • Dietetics

  • Geriatrics

We participate in E-Verify. For information about E-Verify and your Right to Work, please visit: https://www.e-verify.gov/employers/employer-resources?resource=32.

This position requires background screening through the Florida Care Provider Background Screening Clearinghouse.

Learn more: https://info.flclearinghouse.com.