Markham, ON · Remote
$36/hr
Please note this is a remote (work from home) position.** The Mediation Specialist is responsible for responding to customer inquiries, feedback and escalations that were received through the Inbound ...
Markham, ON · Remote
$36/hr
Please note this is a remote (work from home) position.** The Mediation Specialist is responsible for responding to customer inquiries, feedback and escalations that were received through the Inbound ...
Toronto, ON · On-site +1
... mediations, arbitrations, trials and appeals. You will have the opportunity of working for a ... Hybrid Work Flexibility - Enjoy a perfect balance between remote and in-office work. * Flexible ...
Toronto, ON · On-site +1
... mediations, arbitrations, trials and appeals. You will have the opportunity of working for a ... Hybrid Work Flexibility - Enjoy a perfect balance between remote and in-office work. * Flexible ...
Toronto, ON · Remote
$120K/yr
... mediations, motions, pre-trials, and court appearances. · Draft pleadings, motion materials ... We specialize in placing permanent, direct, contract, temporary positions and remote jobs for ...
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Toronto, ON · Remote
$120K/yr
... mediations, motions, pre-trials, and court appearances. · Draft pleadings, motion materials ... We specialize in placing permanent, direct, contract, temporary positions and remote jobs for ...
Toronto, ON · On-site +1
CA$90K - CA$105K/yr
We offer: - A premier flexible work environment (a combination of on-site & remote work) supporting ... Actively participate in market meetings, mediations, and arbitrations as well as negotiation ...
Toronto, ON · On-site +1
CA$90K - CA$105K/yr
We offer: - A premier flexible work environment (a combination of on-site & remote work) supporting ... Actively participate in market meetings, mediations, and arbitrations as well as negotiation ...
Windsor, ON · On-site +1
CA$90K/yr
Participate in mediation and arbitrations as required. Work with defense counsel as assigned ... Ability to work ina remote/home office environment * Analytical and interpretive skills * Strong ...
Windsor, ON · On-site +1
CA$90K/yr
Participate in mediation and arbitrations as required. Work with defense counsel as assigned ... Ability to work ina remote/home office environment * Analytical and interpretive skills * Strong ...
Windsor, ON · On-site +1
CA$90K/yr
Participate in mediation and arbitrations as required. Work with defense counsel as assigned ... Ability to work ina remote/home office environment * Analytical and interpretive skills * Strong ...
Windsor, ON · On-site +1
CA$90K/yr
Participate in mediation and arbitrations as required. Work with defense counsel as assigned ... Ability to work ina remote/home office environment * Analytical and interpretive skills * Strong ...
Ottawa, ON · On-site +1
CA$70K - CA$90K/yr
Remote / work-from-home arrangements and flexible hours A competitive compensation package ... helping relationship skills, mediation, human resource management, disability insurance ...
Ottawa, ON · On-site +1
CA$70K - CA$90K/yr
Remote / work-from-home arrangements and flexible hours A competitive compensation package ... helping relationship skills, mediation, human resource management, disability insurance ...
Toronto, ON · On-site +1
CA$70K - CA$90K/yr
Remote / work-from-home arrangements and flexible hours A competitive compensation package ... helping relationship skills, mediation, human resource management, disability insurance ...
Toronto, ON · On-site +1
CA$70K - CA$90K/yr
Remote / work-from-home arrangements and flexible hours A competitive compensation package ... helping relationship skills, mediation, human resource management, disability insurance ...
$14.5K - $32K
6% of jobs
$45.3K is the 25th percentile. Wages below this are outliers.
$32K - $49.5K
24% of jobs
$49.5K - $67K
15% of jobs
The median wage is $72.4K / yr.
$67K - $84.5K
14% of jobs
$84.5K - $102K
9% of jobs
$114.6K is the 75th percentile. Wages above this are outliers.
$102K - $119.5K
10% of jobs
$119.5K - $137K
7% of jobs
$137K - $154.5K
5% of jobs
$154.5K - $172K
3% of jobs
$172K - $189.5K
4% of jobs
$189.5K - $207K
2% of jobs
$14.5K
$92.4K
$207K
A Remote Mediator facilitates conflict resolution between parties through virtual communication methods such as video calls, phone, or email. They help negotiate agreements in legal disputes, workplace conflicts, family matters, or business disagreements. Remote Mediators use negotiation techniques, active listening, and neutrality to guide discussions and help parties reach a fair resolution. This role requires strong communication skills, impartiality, and problem-solving abilities. Many mediators work independently or for legal, corporate, or nonprofit organizations.
To thrive as a Remote Mediator, you need strong conflict resolution skills, a thorough understanding of mediation processes, and typically a background in law, counseling, or dispute resolution with relevant certifications. Proficiency with video conferencing platforms, case management software, and secure document sharing systems is essential. Outstanding listening abilities, neutrality, emotional intelligence, and clear written and verbal communication help you stand out in this role. These competencies ensure effective, impartial facilitation of virtual negotiations and foster positive outcomes for all parties involved.
Remote Mediators often encounter challenges such as managing technical issues, ensuring confidentiality in remote settings, and building rapport without face-to-face interaction. Maintaining participant engagement and reading nonverbal cues over video or phone calls can also be more demanding compared to in-person mediation. Successful Remote Mediators develop strategies to foster trust, set clear ground rules, and utilize digital tools to facilitate open communication. Being prepared for these hurdles and addressing them proactively is key to maintaining a productive and fair mediation process.
The most popular types of Mediator jobs in Ontario are:
For Remote Mediator jobs in Ontario, the most frequently searched job titles are:
The top searched job categories for Remote Mediator jobs in Ontario are:
$36/hr
Full-time
Re-posted 26 days ago
**Please note this is a 12-Month Contract**
**Please note this is a remote (work from home) position.**
The Mediation Specialist is responsible for responding to customer inquiries, feedback and escalations that were received through the Inbound Customer Care representative team (Sykes). They are responsible for top tier customer service and providing Honda Canada's position to complaints. Associates are also responsible for independent handling of financial assistance-based requests to retain customers. They must engage in conflict resolution with our customers and dealers. Associates are responsible for gathering key pieces of information and presenting to management in various business groups to gain consensus and direction.
RESPONSIBILITIES:
Review customer cases escalated from Tier 1, DCG as well as internal and external stakeholders through the Salesforce case management system. They must coordinate with internal stakeholders to find consensus on position for potential brand damaging situations;
Handle incoming and outgoing calls;
Review case handling and direction with Mediation management or other stakeholders within the organization; must coordinate and lead meetings with various stakeholders to gain consensus;
The Customer Mediation Specialist must seek clarification and discuss customer concerns while providing a high level of professionalism, tact, and diplomacy.
Other duties as assigned by supervisor.
QUALIFICATIONS:
College degree preferred;
3 + years of contact center or customer service experience;
Bilingualism in French and English preferred;
Ability to work in a fast-paced environment;
Ability to multitask and pivot tasks based on business needs;
Strong customers service;
Professional communication skills;
Ability to de escalate customer contentions;
Crucial conversations training/experience is an asset.
As this position aims to support clients and dealers nationwide, we will need bilingual candidates.
HIRING PRACTICES
The pay range for this position is $30 - $36 hourly. Individual salaries within this range are determined by a variety of job-related factors, including education, experience, knowledge, and skill set.
This is a work-from-home position that requires employees to work-from-home five days per week (with a hoteling workspace when attending the assigned company office on occasion).
This posting is for an existing vacancy that Honda Canada Inc. is actively seeking to fill.
Honda Canada Inc. does not use artificial intelligence (AI) in its recruitment or candidate selection processes.
Honda Canada Inc. is committed to providing accommodations during the recruitment process for applicants with disabilities, upon request. Accommodations will take into account the applicant's accessibility needs. If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.
