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Remote Mauna Kea Resort Jobs (NOW HIRING)

Auberge Collection

Reservation Sales Agent

Kamuela, HI · On-site +1

$22.72/hr

... beaches, Mauna Lani - meaning "mountain reaching heaven" - is an inspiring spiritual haven ... A resort for the generations, with contemporary guest rooms, suites, and private residences ...

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Remote Mauna Kea Resort information

What is a Remote Mauna Kea Resort job?

A Remote Mauna Kea Resort job refers to a position at the Mauna Kea Resort in Hawaii that can be performed remotely, meaning employees work from a location outside the resort itself, often from home or another remote location. These jobs can include roles in reservations, customer service, marketing, sales, or administrative support that do not require on-site presence. Remote positions allow the resort to access a wider talent pool and provide more flexible work options. Employees in these roles typically use digital communication and collaboration tools to interact with guests and colleagues. The availability of remote jobs may vary depending on the department and current operational needs.

What are the key skills and qualifications needed to thrive as a Remote Mauna Kea Resort employee?

To thrive as a remote employee for Mauna Kea Resort, you typically need experience in hospitality, customer service, and familiarity with the resort's offerings, supported by relevant education or certifications in hospitality management. Proficiency with property management systems, online booking platforms, and remote communication tools is often required. Strong interpersonal skills, attention to detail, and self-motivation are essential soft skills for delivering excellent guest experiences remotely. These skills are crucial for maintaining high service standards, efficient operations, and guest satisfaction in a virtual hospitality environment.

What are some unique challenges of working remotely for a hospitality resort like Mauna Kea Resort?

Working remotely for a hospitality resort such as Mauna Kea Resort can present challenges like staying connected to on-site teams and guests, especially given the dynamic nature of resort operations. Employees must be proactive in communication, often utilizing video calls and project management tools to collaborate effectively across departments. Adapting to time zone differences and maintaining a strong understanding of the resort's daily activities are crucial for providing timely support and service. Despite these challenges, remote roles often offer flexibility and the opportunity to contribute to guest experiences from anywhere.

What is the difference between Remote Mauna Kea Resort vs Remote Hotel Front Desk Agent?

AspectRemote Mauna Kea ResortRemote Hotel Front Desk Agent
CredentialsCustomer service experience, hospitality knowledgeCustomer service skills, hospitality experience
Work EnvironmentLuxury resort, remote customer supportHotel reception, remote guest assistance
Industry UsageHospitality, tourismHospitality, travel services

Remote Mauna Kea Resort and Remote Hotel Front Desk Agent roles both require hospitality knowledge and customer service skills. The main difference lies in the setting: Mauna Kea Resort is a luxury resort environment, while a hotel front desk role typically involves hotel reception. Both jobs are industry-specific and often involve similar credentials, but the resort role emphasizes luxury service standards.

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Remote Mauna Kea Resort jobs near you
Infographic showing various Remote Mauna Kea Resort job openings in the United States as of August 2026, with employment types broken down into 76% Full Time, 23% Part Time, and 1% Temporary. Highlights an 99% Physical, and 1% Remote job distribution.

Reservation Sales Agent

Auberge Collection

Kamuela, HI • On-site, Remote

$22.72/hr

Full-time

Posted 21 days ago

Job description

Company Description
Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani - meaning "mountain reaching heaven" - is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.
For more information: auberge.com/mauna-lani
Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge
Job Description
The base salary range for this position is $22.72 hourly.
Every guest's unique stay experience begins in a customized and authentic reservations experience. At Mauna Lani, our guests craft their vacations with the guidance of our knowledgeable and friendly reservations sales associates. Our remote reservations sales associates are responsible for ensuring a superior guest first impression of our unique resorts by complying with Auberge Collection call quality standards while utilizing the reservations lead management system.The remote reservations sales associate will be responsible for exceptional communication skills and reservations accuracy. In addition, the reservations sales associate will be responsible for supporting the revenue management strategies, which include, but are not limited to:
  • Upselling, promotions, outbound revenue generation, and cross-selling of amenities.
  • Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to the guest history, such as previous stay experience, special occasions, preferences, and other pertinent information.
  • Responding to guests' inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
  • Maintaining complete knowledge of the resort and other information, including the following:
    • All resort facilities/services offered and hours of operation
    • All accommodations, layout, décor, attributes, and locations
    • All studio rates, special packages, and promotions
    • All spa treatments and offerings, their benefits, and costs
    • Daily stats, including availability
    • Entertainment/special events scheduled on property and in the area
    • Directions to the resort from airports and other major landmarks
    • General info, descriptions, and directions for local services, restaurants, wineries, and points of interest.
  • Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges, ensure follow-through, and exceed guest expectations when possible.
  • Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.

Qualifications
  • Must reside in the U.S. Mainland.
  • Two years in a hospitality or reservations position, preferably at a luxury resort.
  • Ability to create professional business letter correspondence.
  • Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
  • Ability to work cohesively with other departments and co-workers as part of a team.
  • Must have one year of Opera experience.
  • Google, Navis Certification & Software experience preferred.

Additional Information
Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge.
DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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