Join our AECO team and use your VDC solution mastery to solve complex challenges, drive innovation ... We create technologies that connect the digital and physical worlds, helping our customers increase ...
New
Join our AECO team and use your VDC solution mastery to solve complex challenges, drive innovation ... We create technologies that connect the digital and physical worlds, helping our customers increase ...
New
Remote Mastery Connect information
What is a Remote Mastery Connect?
A Remote Mastery Connect position typically refers to a job where an individual works remotely (from home or another location) to support or manage the MasteryConnect platform. MasteryConnect is an educational software used by schools to track student progress, assess learning, and provide real-time feedback. Roles may include customer support, implementation specialist, educator training, or software development, all performed remotely. The main focus is to help educators and administrators effectively use MasteryConnect tools to improve student outcomes.
What are the key skills and qualifications needed to thrive as a Remote Mastery Connect specialist?
To thrive as a Remote MasteryConnect Specialist, you need a solid understanding of educational technology, assessment data analysis, and experience in K-12 curriculum implementation, often supported by a background in teaching or instructional technology. Familiarity with the MasteryConnect platform, learning management systems (LMS), and data visualization tools is typically required. Strong communication, problem-solving, and the ability to work independently are crucial soft skills for remote collaboration with educators and administrators. These skills ensure effective support, accurate data-driven decision making, and seamless integration of assessment tools in educational environments.
How does working remotely as a Mastery Connect specialist impact collaboration with teachers and school administrators?
As a remote Mastery Connect specialist, you’ll primarily collaborate with educators and administrators through virtual meetings, webinars, and shared digital platforms. While you won’t have face-to-face interactions, clear communication and proactive outreach are essential to supporting users, troubleshooting issues, and providing training. Utilizing collaborative tools like video conferencing, chat, and online documentation helps bridge the distance and ensures you remain an integral part of the educational team. This remote structure requires strong self-management skills but also offers flexibility and the chance to work with schools across diverse regions.
What is the difference between Remote Mastery Connect vs Remote Instructional Coach?
| Aspect | Remote Mastery Connect | Remote Instructional Coach |
|---|---|---|
| Credentials | Typically requires teaching certification and tech proficiency | Requires teaching certification and coaching experience |
| Work Environment | Online platforms, virtual classrooms | Virtual meetings, online training sessions |
| Industry Usage | Education technology, online learning | Educational institutions, school districts |
| Primary Focus | Implementing mastery-based learning strategies | Supporting teachers' instructional practices |
Remote Mastery Connect focuses on implementing mastery-based learning through online tools, while Remote Instructional Coach emphasizes supporting teachers' instructional development remotely. Both roles require teaching credentials and operate mainly in online educational settings, but their core functions differ in focus and responsibilities.
What are popular job titles related to Remote Mastery Connect jobs in Tennessee?
For Remote Mastery Connect jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Mastery Connect jobs in Tennessee look for?
The top searched job categories for Remote Mastery Connect jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Mastery Connect jobs?
Cities in Tennessee with the most Remote Mastery Connect job openings:
Technical Customer Support
Knoxville, TN • Remote
Trimble
8.1
Based on 20 frontline employees who took The Breakroom Quiz
50th of 159 rated electronics manufacturers
Good employer
Paid breaks
Recommended by parents
Respectful managers
Good training
Full-time
Medical, Dental, Vision, Life, Retirement
Posted 3 days ago
New
Job description
Elevate Customer Success as a Technical Customer Support Technician
Transform Your VDC Expertise: Empower the Future of Construction Technology!
Ready to transition into becoming the technical expert who empowers the VDC MEP industry? Join our AECO team and use your VDC solution mastery to solve complex challenges, drive innovation for preconstruction modeling adoption, and make a tangible impact on global infrastructure.
About Us:
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.
AECO: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company's innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com.
What Makes This Role Great:
As a Technical Customer Support Technician, you will be directly involved in shaping customer success by delivering high-impact technical support for cutting-edge VDC and Fabrication solutions. You will go beyond standard troubleshooting by helping MEP contractors, detailers, and fabricators leverage Trimble FabShop as their solution for fabricating Sheet Metal Duct and constructable Revit models and Trimble purpose-built connected technologies.
Key Exciting Responsibilities
Drive fast, efficient customer solutions across connected VDC products while championing customer feedback to resolve software bugs and requirement needs.
Collaborate with cross-functional development and training teams to continuously enhance product workflows, documentation, and feature requests in Jira.
Represent the organization as a recognized technical expert at business conferences, industry events, and strategic customer meetings.
Author impactful technical notes and clear documentation that streamline workflows for internal teams and global end-users.
Essential Skills & Experience
3+ years of technical customer support experience in software or technology environments.
Hands-on expertise with Shop management software such as Trimble FabShop, Autodesk CamDuct or similar applications.
Strong analytical and troubleshooting abilities applied to system set-up, networking, and software interoperability.
Proven success in supporting or implementing BIM adoption across MEP engineering or construction specialties.
Outstanding interpersonal and written communication skills with a strong, customer-focused approach.
Bonus Points For
Hands-on expertise using BIM/VDC software such as Autodesk Revit, Trimble SysQue, Trimble Connect, Autodesk Fabrication, or AutoCAD.
Direct experience supporting Tier I through Tier III software issues using tools like Zoom, TeamViewer, or similar remote desktop software.
Familiarity with Salesforce CRM and support ticket management systems.
Familiarity with Microsoft SQL and Windows 11
Troubleshooting network connectivity issues
Knowledge of tools like Connect2Fab or MEPContent for Fabrication
Logistics
Location: Knoxville, TN, Westminster, CO, Portsmouth, NH
Travel Requirement: 5%
Why You'll Love Working With Us
At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."
Technical Customer Support, VDC, MEP, Autodesk Revit, SysQue, Trimble Connect, BIM, CAD, Software Troubleshooting, Technical Specialist
Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
Hiring Range
$25.43-$31.78Pay Rate Type
HourlyBonus Eligible?
NoCommission Eligible?
No
Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.
Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.
Candidate Privacy Notices by Country
If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.
