Map Service Journeys: Transform complex support policies (e.g., returns, complaints ... Communication: Ability to balance business logic with a user-first, empathetic tone. Must be ...
Map Service Journeys: Transform complex support policies (e.g., returns, complaints ... Communication: Ability to balance business logic with a user-first, empathetic tone. Must be ...
Remote Conversational Designer
North Bergen, NJ · On-site +1
$40K - $50K/yr
Map Service Journeys: Transform complex support policies (e.g., returns, complaints ... Communication: Ability to balance business logic with a user-first, empathetic tone. Must be ...
Remote Conversational Designer
North Bergen, NJ · On-site +1
$40K - $50K/yr
Map Service Journeys: Transform complex support policies (e.g., returns, complaints ... Communication: Ability to balance business logic with a user-first, empathetic tone. Must be ...
You know how to build a comms plan with genuine logic behind it - one that maps audience behavior ... Lead communications planning across assigned accounts - developing audience-first strategies that ...
You know how to build a comms plan with genuine logic behind it - one that maps audience behavior ... Lead communications planning across assigned accounts - developing audience-first strategies that ...
You know how to build a comms plan with genuine logic behind it - one that maps audience behavior ... Lead communications planning across assigned accounts - developing audience-first strategies that ...
You know how to build a comms plan with genuine logic behind it - one that maps audience behavior ... Lead communications planning across assigned accounts - developing audience-first strategies that ...
Executive Sourcing Recruiter - Supporting Ford - (Remote)
New York, NY · Remote
$135K - $175K/yr
Lead deep market mapping, name generation, and competitive intelligence across industrial ... Communication * Translate research into executive-ready deliverables (PowerPoint, talent insights ...
Executive Sourcing Recruiter - Supporting Ford - (Remote)
New York, NY · Remote
$135K - $175K/yr
Lead deep market mapping, name generation, and competitive intelligence across industrial ... Communication * Translate research into executive-ready deliverables (PowerPoint, talent insights ...
Dynamics 365 Developer - Remote
Jersey City, NJ · On-site +1
Worked on Entity customizations (Forms, Views, Fields etc..), Ribbons, Site Maps, Workflows ... Strong oral and written Communication skills * Aware of methods and practices such as Lean/Agile ...
Dynamics 365 Developer - Remote
Jersey City, NJ · On-site +1
Worked on Entity customizations (Forms, Views, Fields etc..), Ribbons, Site Maps, Workflows ... Strong oral and written Communication skills * Aware of methods and practices such as Lean/Agile ...
EP Mapping Specialist, CAS - NYC
New York, NY · On-site +1
While this is a remote position not located at a physical Medtronic site, the candidate hired will ... Collaborate and communicate with the sales and clinical teams in the region. * Serves as an ...
EP Mapping Specialist, CAS - NYC
New York, NY · On-site +1
While this is a remote position not located at a physical Medtronic site, the candidate hired will ... Collaborate and communicate with the sales and clinical teams in the region. * Serves as an ...
Ability and desire to create detailed data and mapping requirements. * Must have HIPAA compliance ... Excellent verbal and written communication skills. * Strong interpersonal skills to work ...
Ability and desire to create detailed data and mapping requirements. * Must have HIPAA compliance ... Excellent verbal and written communication skills. * Strong interpersonal skills to work ...
EP Mapping Specialist, CAS - Long Island
New York, NY · On-site +1
While this is a remote position not located at a physical Medtronic site, the candidate hired will ... Collaborate and communicate with the sales and clinical teams in the region. * Serves as an ...
EP Mapping Specialist, CAS - Long Island
New York, NY · On-site +1
While this is a remote position not located at a physical Medtronic site, the candidate hired will ... Collaborate and communicate with the sales and clinical teams in the region. * Serves as an ...
While this is a remote position not located at a physical Medtronic site, the candidate hired will ... Collaborate and communicate with the sales and clinical teams in the region. * Serves as an ...
While this is a remote position not located at a physical Medtronic site, the candidate hired will ... Collaborate and communicate with the sales and clinical teams in the region. * Serves as an ...
Web design intern
White Plains, NY · Remote
Ability to draw/create wireframes to map out user experience * Artistic and strong sense of design ... Remote is acceptable. Qualifications Pursuing an undergraduate degree in design, web development ...
Web design intern
White Plains, NY · Remote
Ability to draw/create wireframes to map out user experience * Artistic and strong sense of design ... Remote is acceptable. Qualifications Pursuing an undergraduate degree in design, web development ...
Web design intern
White Plains, NY · On-site +1
Ability to draw/create wireframes to map out user experience * Artistic and strong sense of design ... Remote is acceptable. Qualifications Pursuing an undergraduate degree in design, web development ...
Web design intern
White Plains, NY · On-site +1
Ability to draw/create wireframes to map out user experience * Artistic and strong sense of design ... Remote is acceptable. Qualifications Pursuing an undergraduate degree in design, web development ...
Oracle Cloud SCM - Lead - Remote
Jersey City, NJ · On-site +1
Collaborate with users to identify gaps, capture and map business requirements to Oracle Cloud ... Strong analytical, communication, organizational, and problem-solving skills. * Experience working ...
Oracle Cloud SCM - Lead - Remote
Jersey City, NJ · On-site +1
Collaborate with users to identify gaps, capture and map business requirements to Oracle Cloud ... Strong analytical, communication, organizational, and problem-solving skills. * Experience working ...
REMOTE ROLE FOR CANDIDATES LOCATED ANYWHERE IN THE EASTERN OR CENTRAL TIME ZONES OF NORTH AMERICA ... Good interpersonal and communication skills * Critical thinker who can optimally identify, fix and ...
REMOTE ROLE FOR CANDIDATES LOCATED ANYWHERE IN THE EASTERN OR CENTRAL TIME ZONES OF NORTH AMERICA ... Good interpersonal and communication skills * Critical thinker who can optimally identify, fix and ...
REMOTE ROLE FOR CANDIDATES LOCATED ANYWHERE IN THE EASTERN OR CENTRAL TIME ZONES OF NORTH AMERICA ... Good interpersonal and communication skills * Critical thinker who can optimally identify, fix and ...
REMOTE ROLE FOR CANDIDATES LOCATED ANYWHERE IN THE EASTERN OR CENTRAL TIME ZONES OF NORTH AMERICA ... Good interpersonal and communication skills * Critical thinker who can optimally identify, fix and ...
Full-Stack Engineer (Remote)
New York, NY · On-site +1
Experience with Golang * Familiarity with Object-Relation Mapping framework (ideally GORM ... Ownership: you easily communicate ideas, implement them, and take responsibility for your actions
Full-Stack Engineer (Remote)
New York, NY · On-site +1
Experience with Golang * Familiarity with Object-Relation Mapping framework (ideally GORM ... Ownership: you easily communicate ideas, implement them, and take responsibility for your actions
Senior Product Manager in Online Sportsbook
NJ · On-site +1
$128K - $170K/yr
Develop a product vision and mobile road-map that is aligned with the long-term vision of the ... Remote
Senior Product Manager in Online Sportsbook
NJ · On-site +1
$128K - $170K/yr
Develop a product vision and mobile road-map that is aligned with the long-term vision of the ... Remote
Sportbook Product Manager - Platform Provider
NJ · On-site +1
Develop a product vision and mobile road-map that is aligned with the long-term vision of the ... Remote
Sportbook Product Manager - Platform Provider
NJ · On-site +1
Develop a product vision and mobile road-map that is aligned with the long-term vision of the ... Remote
Water Resources Engineer
New York, NY · Remote
$86K - $118K/yr
... analysis, mapping, and related services on projects throughout the Mid-Atlantic, Midwest, and ... This role has the opportunity to be remote from any location within the US. Key Responsibilities:
Water Resources Engineer
New York, NY · Remote
$86K - $118K/yr
... analysis, mapping, and related services on projects throughout the Mid-Atlantic, Midwest, and ... This role has the opportunity to be remote from any location within the US. Key Responsibilities:
Data Migration Specialist CRM (Remote)
New York, NY · Remote
$75 - $85/hr
Ensure data mapping, transformation, and cleansing meet quality standards before ingestion ... Strong written and verbal communication skills. Preferred Skills: Prior experience migrating from ...
Quick apply
Data Migration Specialist CRM (Remote)
New York, NY · Remote
$75 - $85/hr
Ensure data mapping, transformation, and cleansing meet quality standards before ingestion ... Strong written and verbal communication skills. Preferred Skills: Prior experience migrating from ...
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Full-time
Posted 12 days ago
Job description
Remote Conversational Designer
We are seeking a Conversational Designer to build, launch, and optimize our next-generation customer service virtual assistants.
You will support multiple clients/brands turning complex customer service workflows into helpful, empathetic, and efficient automated conversations in the voice of each brand.
Key responsibilities include mapping conversation flows, writing dialogue scripts, and testing user interactions.
**This is a remote position, but if you live within driving distance of one of our locations, you may be required to come into the office on occasion. This will be discussed with candidates that this applies to.**
Key Responsibilities
- Map Service Journeys: Transform complex support policies (e.g., returns, complaints, troubleshooting) into intuitive, branching conversation flows.
- Write Brand-Aligned Scripts: Draft clear, concise, and empathetic dialogue for web chatbots, mobile apps, and AI Agent systems.
- Train NLP Models: Partner with data teams to identify user intents, map training phrases, and reduce BOT misunderstanding rates.
- Optimize Containment Rates and Escalation Protocols: Analyze chat transcripts to find drop-off points and continuously improve self-service and escalation resolution metrics.
- Seamless Escalation: Design smooth transition flows from automated BOTs to live human support agents when complex issues arise.
Qualifications & Experience
- Experience: 3+ years in UX writing, conversational design, BOT design or customer service content strategy.
- Industry Knowledge: Deep understanding of customer support metrics like First Contact Resolution (FCR) and Customer Satisfaction (CSAT).
- Communication: Ability to balance business logic with a user-first, empathetic tone.
Must be authorized to work in the US - No sponsorship available at this time.
EEO Statement:
ACC Premiere is an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.