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Remote Map Communications Jobs in New York (NOW HIRING)

Medtronic

EP Mapping Specialist, CAS - NYC

New York, NY · On-site +1

While this is a remote position not located at a physical Medtronic site, the candidate hired will ... Collaborate and communicate with the sales and clinical teams in the region. * Serves as an ...

Zenlaw

Full-Stack Engineer (Remote)

New York, NY · On-site +1

Experience with Golang * Familiarity with Object-Relation Mapping framework (ideally GORM ... Ownership: you easily communicate ideas, implement them, and take responsibility for your actions

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Remote Conversational Designer

ACC Premiere

North Bergen, NJ • On-site, Remote

$40K - $50K/yr

Other

Posted 13 days ago

Job description

Remote Conversational Designer
We are seeking a Conversational Designer to build, launch, and optimize our next-generation customer service virtual assistants.
You will support multiple clients/brands turning complex customer service workflows into helpful, empathetic, and efficient automated conversations in the voice of each brand.
Key responsibilities include mapping conversation flows, writing dialogue scripts, and testing user interactions.
**This is a remote position, but if you live within driving distance of one of our locations, you may be required to come into the office on occasion. This will be discussed with candidates that this applies to.**
Key Responsibilities
  • Map Service Journeys: Transform complex support policies (e.g., returns, complaints, troubleshooting) into intuitive, branching conversation flows.
  • Write Brand-Aligned Scripts: Draft clear, concise, and empathetic dialogue for web chatbots, mobile apps, and AI Agent systems.
  • Train NLP Models: Partner with data teams to identify user intents, map training phrases, and reduce BOT misunderstanding rates.
  • Optimize Containment Rates and Escalation Protocols: Analyze chat transcripts to find drop-off points and continuously improve self-service and escalation resolution metrics.
  • Seamless Escalation: Design smooth transition flows from automated BOTs to live human support agents when complex issues arise.

Qualifications & Experience
  • Experience: 3+ years in UX writing, conversational design, BOT design or customer service content strategy.
  • Industry Knowledge: Deep understanding of customer support metrics like First Contact Resolution (FCR) and Customer Satisfaction (CSAT).
  • Communication: Ability to balance business logic with a user-first, empathetic tone.

Must be authorized to work in the US - No sponsorship available at this time.
EEO Statement:
ACC Premiere is an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

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