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Remote Managed Service Provider Jobs in Virginia

ForgeFit

Remote Customer Service Specialist

Hampton, VA · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

ForgeFit

Remote Customer Service Specialist

Virginia Beach, VA · On-site +1

$16.25 - $21.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

ForgeFit

Remote Customer Service Specialist

Chesapeake, VA · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Kastle Systems

Account Manager

Falls Church, VA · Remote

Kastle Systems is the leader in managed security, with a track record of introducing innovative ... best service provider and to ensure that their security the most effective, efficient and ...

i2G Systems

Account Manager

Falls Church, VA · Remote

Kastle Systems is the leader in managed security, with a track record of introducing innovative ... best service provider and to ensure that their security the most effective, efficient and ...

i2G Systems

Account Manager

Falls Church, VA · Remote

Kastle Systems is the leader in managed security, with a track record of introducing innovative ... best service provider and to ensure that their security the most effective, efficient and ...

HMG Careers

Remote Sales and Service Advisor

Coeburn, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

HMG Careers

Remote Sales and Service Advisor

Phenix, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

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Remote Managed Service Provider information

What is a Remote Managed Service Provider?

A Remote Managed Service Provider (MSP) is a company or team that remotely manages a business's IT infrastructure and end-user systems. MSPs handle tasks like network monitoring, cybersecurity, data backup, and technical support, all from an offsite location. This allows businesses to focus on their core operations while experienced professionals maintain and secure their technology. Remote MSPs typically offer their services on a subscription basis, providing proactive support and minimizing downtime.

What is the difference between Remote Managed Service Provider vs Network Administrator?

AspectRemote Managed Service ProviderNetwork Administrator
CredentialsCertifications like CompTIA Network+, Microsoft Certified, vendor-specific certificationsCertifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentRemote, often managed via remote tools, supporting multiple clientsTypically onsite or hybrid, managing internal network infrastructure
Employer & Industry UsageManaged service providers serving various industriesIn-house IT teams or organizations managing their own networks

The main difference is that a Remote Managed Service Provider offers outsourced IT support remotely across multiple clients, while a Network Administrator manages an organization's internal network infrastructure, often onsite. Both roles require similar certifications but differ in scope, environment, and employer type.

What are the key skills and qualifications needed to thrive as a Remote Managed Service Provider, and why are they important?

To thrive as a Remote Managed Service Provider, you need strong IT troubleshooting skills, a solid understanding of network and system administration, and relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and cybersecurity solutions is typically required. Excellent communication, problem-solving, and time management skills help professionals coordinate with clients and resolve issues efficiently. These abilities are critical for delivering reliable support, maintaining system uptime, and ensuring client satisfaction in a remote environment.

How does a Remote Managed Service Provider typically collaborate with client IT teams to ensure seamless service delivery?

Remote Managed Service Providers (MSPs) work closely with client IT teams through regular communication, ticketing systems, and scheduled virtual meetings to align on goals, resolve issues, and implement new technologies. They often use remote monitoring and management tools to proactively detect and address problems, minimizing downtime for clients. Successful collaboration involves clear documentation, shared protocols, and frequent updates, ensuring both the MSP and client teams are informed and responsive. Building trust and maintaining transparency are key to fostering strong partnerships and achieving seamless service delivery.
What are the most commonly searched types of Managed Service Provider jobs in Virginia? The most popular types of Managed Service Provider jobs in Virginia are:
What are popular job titles related to Remote Managed Service Provider jobs in Virginia? For Remote Managed Service Provider jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Managed Service Provider jobs in Virginia look for? The top searched job categories for Remote Managed Service Provider jobs in Virginia are:
What cities in Virginia are hiring for Remote Managed Service Provider jobs? Cities in Virginia with the most Remote Managed Service Provider job openings:
Remote Managed Service Provider jobs near you
Remote Facility Maintenance Customer Service Account Manager

Remote Facility Maintenance Customer Service Account Manager

Allied National Inc

Virginia Beach, VA • Remote

Other

Posted 11 days ago

Job description

At Allied National Services, we specialize in delivering reliable, high-quality facility maintenance solutions to a diverse range of clients. Our mission is to provide exceptional service while maintaining the highest standards of operational excellence for the facilities we support. We are committed to creating seamless experiences for our clients and are looking for a dedicated Facility Maintenance Customer Service Account Manager to join our remote team. The ideal candidate will have experience in facility maintenance and a passion for providing top-tier customer service.
Job Description:
As a Facility Maintenance Customer Service Account Manager at Allied National Services, you will be the primary point of contact for our clients, ensuring that their facility maintenance needs are met with efficiency and care. You will leverage your facility maintenance expertise to address client inquiries, schedule and oversee service requests, and ensure that every facility is running at its best. This role is fully remote, allowing you to manage accounts, coordinate services, and provide solutions from anywhere.
Key Responsibilities:

  • Cultivate strong, lasting relationships with clients, ensuring their satisfaction with our facility maintenance services.
  • Respond promptly and professionally to client inquiries and service requests related to facility maintenance.
  • Coordinate maintenance services such as floor care, janitorial, HVAC, plumbing, electrical, and general repairs, ensuring timely and efficient execution.
  • Troubleshoot and resolve customer issues with empathy, offering solutions and alternative options as needed.
  • Collaborate with internal teams and vendors to ensure seamless service delivery, meeting client expectations and quality standards.
  • Maintain accurate records of service requests, repairs, and communications within our systems.
  • Monitor service performance, track client feedback, and suggest improvements to enhance customer satisfaction.
  • Provide expert guidance to clients on facility maintenance best practices and preventative care.
  • Act as an advocate for the client's needs within the company, ensuring all projects are completed on time and within budget.
Qualifications:
  • Facility Maintenance Experience is required. A strong understanding of facility maintenance operations-including HVAC, electrical, plumbing, and general repairs-is essential.
  • Proven experience in customer service or account management, preferably in the facility maintenance industry.
  • Excellent written and verbal communication skills, with the ability to explain complex concepts in a clear and approachable way.
  • Strong organizational skills and the ability to manage multiple client accounts simultaneously.
  • Ability to work independently and proactively in a remote environment.
  • Demonstrated problem-solving skills, with a focus on providing empathetic and customer-centered solutions.
  • Experience using maintenance management software or CRM tools is a plus.
  • High attention to detail and the ability to prioritize tasks effectively.
What We Offer:
  • Competitive salary and benefits package.
  • Flexible, remote working environment.
  • Opportunities for growth and career advancement within Allied National Services.
  • A collaborative and supportive team culture focused on your success.
  • Professional development and training to expand your expertise in the facility maintenance field.
How to Apply:
If you have the experience and passion for delivering exceptional facility maintenance customer service, we would love to hear from you. Please submit your resume along with a cover letter detailing your experience and why you're an ideal fit for this position at Allied National Services.

Apply