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Remote Mac Support Jobs in Redmond, WA (NOW HIRING)

Directive

B2B Marketing Manager(Remote US)

Seattle, WA · Remote

$80K - $85K/yr

... Support the Whole Person: 🧠 Mental - Access to certified therapists through Spring Health ... In this role, you will be required to operate a laptop computer (PC or Mac available), computer ...

Sensibly Sprouted

Registered Dietitian - Remote

Seattle, WA · Remote

$35.50 - $47.75/hr

... support long-term engagement. * Proficiency in internal systems, including Healthie (EMR), Hive (task management), and Google Workspace. * Comfort working in a Mac-based environment, with strong ...

Sensibly Sprouted

Registered Dietitian - Remote

Seattle, WA · On-site +1

$60K - $90K/yr

... support long-term engagement. * Proficiency in internal systems, including Healthie (EMR), Hive (task management), and Google Workspace. * Comfort working in a Mac-based environment, with strong ...

Vontive

Account Executive (Remote)

Seattle, WA · Remote

$200K - $300K/yr

Vontive was founded by mortgage and technology veterans from Freddie Mac and Palantir and is ... Warm inbound leads and dedicated BDR support so you spend your time closing, not cold calling

JLL

Environmental Site Assessor

Seattle, WA · On-site +1

$45K - $90K/yr

Remote + Travel, M-F 8:00 AM to 5:00 PM Travel Requirements: requires domestic travel approximately ... Your work will directly support due diligence processes for acquisitions, dispositions, and ...

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Remote Mac Support information

See Redmond, WA salary details

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How much do remote mac support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote mac support in Redmond, WA is $30.23, according to ZipRecruiter salary data. Most workers in this role earn between $23.17 and $34.47 per hour, depending on experience, location, and employer.

What is remote Mac support?

Remote Mac Support refers to technical assistance provided for Apple Mac computers via the internet, rather than in person. Technicians connect to a user's Mac remotely to diagnose and resolve issues, install software, perform updates, and offer guidance. This service is popular for its convenience, allowing users to get help without bringing their device to a physical location. It is commonly used by both individuals and businesses to maintain smooth operation of their Mac systems.

What are the key skills and qualifications needed to thrive as a remote Mac support specialist?

To thrive as a Remote Mac Support specialist, you need strong expertise in macOS troubleshooting, hardware diagnostics, and network connectivity, usually supported by relevant IT certifications like Apple Certified Support Professional (ACSP). Familiarity with remote assistance tools such as TeamViewer, Apple Remote Desktop, and ticketing systems like Zendesk is typically required. Excellent communication, patience, and problem-solving skills help build trust and effectively guide users through technical issues. These abilities ensure efficient resolution of user problems, high customer satisfaction, and smooth operation in a remote support environment.

What are common challenges faced when providing remote Mac support, and how can they be addressed?

A key challenge in remote Mac support is diagnosing issues without physical access to the device, which can make troubleshooting hardware problems or network connectivity more complex. Using reliable remote desktop tools and clear communication with users can help overcome these obstacles. Additionally, staying updated on the latest macOS updates and common compatibility issues is essential. Building rapport with clients and guiding them step-by-step ensures smoother support sessions and increases user satisfaction.
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What cities near Redmond, WA are hiring for Remote Mac Support jobs? Cities near Redmond, WA with the most Remote Mac Support job openings:
Remote Mac Support jobs near you

Service Desk Technician L2

Milestone Technologies, Inc.

Bellevue, WA • Remote

Full-time

Re-posted 8 days ago

Job description

Would you like to work in a dynamic fast-moving environment that values social interaction as well as technical prowess? We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well. Our workplace is where you will sharpen existing skills and develop new ones around new technology as it emerges. It is a bright, vibrant, challenging environment that leave you feeling like you've helped make an impact. We need people who can hold a conversation as well as resolve complex technical issues effectively and efficiently through multiple mediums (chat, ticket, phone). We want people for whom going over and above is second nature, who value the people behind the problems, and for whom technology is their passion. We want to deliver the best IT Help Desk experience in the world and if you think you are up to the challenge, read on.

Apply critical thinking to complex user requests and provides as much context and information as possible to deliver the best solutions as quickly as possible
Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network
Support user requests and performs remote installations as needed
Assist remote users with access problems ranging from password resets to network access failures
Support messaging & calendaring services and content collaboration
Support issues with mobile devices
Lead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in service
Attend and participate in weekly team syncs by driving actionable discussions
Display learning agility by actively seeking answers when technically challenged
Seek feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements

Skills

HS Diploma or GED

3+ years of experience in a Help Desk role w/walk-up service required, VIP support preferred

Strong interpersonal communication skills with a high degree of empathy is a must

Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures required

Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required

Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required

Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus

Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred

Experience in supporting PCs and Windows OS in a commercial or enterprise environment

Strong knowledge of supporting iOS and Android devices in a commercial or enterprise environment

Working knowledge of video collaboration, including tools like Zoom, WebEx, etc.

Working knowledge of Active Directory and basic AD administration

Employment Type: US Regular FT

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