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Remote M1 Support Services information

What are the key skills and qualifications needed to thrive as a Remote M1 Support Services professional, and why are they important?

To thrive as a Remote M1 Support Services professional, you need a solid understanding of IT support fundamentals, troubleshooting methodologies, and often a degree or certification in information technology or a related field. Familiarity with remote desktop tools, ticketing systems like ServiceNow, and knowledge of M1 (Apple Silicon) devices and operating systems are typically required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting users remotely. These competencies ensure quick resolution of technical issues, high customer satisfaction, and efficient remote operations.

What are some common challenges faced by professionals in Remote M1 Support Services, and how can they be addressed?

Professionals in Remote M1 Support Services often encounter challenges such as troubleshooting technical issues without physical access to hardware, managing communication across different time zones, and maintaining clear documentation for remote resolutions. These can be addressed by utilizing robust remote access tools, establishing clear protocols for escalation, and fostering strong communication within the support team. Additionally, regular training and knowledge-sharing sessions help keep the team updated on new tools and best practices, ensuring efficient and effective remote support.

What are Remote M1 Support Services?

Remote M1 Support Services refer to technical assistance and troubleshooting provided remotely for Apple devices powered by the M1 chip, such as MacBooks, Mac Minis, and iMacs. These services typically include diagnosing hardware and software issues, guiding users through solutions, performing remote installations or updates, and offering general support without the need for in-person visits. Support is usually provided via phone, chat, or remote desktop tools, enabling quick and efficient resolution of technical problems for users regardless of their location.

What is the difference between Remote M1 Support Services vs Remote Mac Support Specialist?

AspectRemote M1 Support ServicesRemote Mac Support Specialist
CredentialsBasic IT certifications, Apple certifications preferredApple Certified Support Professional (ACSP), IT certifications
Work EnvironmentRemote, client support via remote toolsRemote, troubleshooting Mac hardware/software issues
Industry UsageIT support, tech services for Apple devicesTechnical support for Mac users and organizations

Remote M1 Support Services and Remote Mac Support Specialists both focus on supporting Apple devices remotely. M1 support emphasizes troubleshooting M1 chip-based Macs, while Mac Support Specialists handle broader Mac issues. Both roles require Apple certifications and involve remote client interaction, but M1 support is more specialized for newer hardware.

What are the most commonly searched types of M1 Support Services jobs in Pennsylvania? The most popular types of M1 Support Services jobs in Pennsylvania are:
What are popular job titles related to Remote M1 Support Services jobs in Pennsylvania? For Remote M1 Support Services jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Remote M1 Support Services jobs in Pennsylvania look for? The top searched job categories for Remote M1 Support Services jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Remote M1 Support Services jobs? Cities in Pennsylvania with the most Remote M1 Support Services job openings:
Remote M1 Support Services jobs near you

Director, Support Services- DEXIS (Remote-AZ/GA/IL/PA/TX)

Envista

Quakertown, PA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

Envista Holdings rating

8.7

Company rating: 8.7 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Job Description:
JOB SUMMARY:
The primary function of the Director, Support Services for DEXIS is to drive initiatives focused on operational excellence and growth within DEXIS commercial organization. This leader will help drive commercial revenue growth through leading strategic customer experience projects and launching new offerings. Reporting into this position will be our customer regional operations managers along with our technical and clinical support teams. He/She will collaborate with all facets of the commercial team to review performance and quality metrics to identify and drive continuous process improvement through the use of the Envista Business System (EBS) tools. The candidate will have strong interpersonal skills, customer focused, team oriented and results driven.
PRIMARY DUTIES & RESPONSIBILITIES:
  • Manage projects intended to deliver continuous improvement to drive operational excellence.
  • Manage and prioritize training courses to strengthen our service partners.
  • Develop new strategies and programs to drive commercialization of DEXIS Service revenue.
  • Provide leadership and direction for Field Operation leaders.
  • Coach leaders that are responsible for day-to-day support operations within the commercial team.
  • Proactively track, manage, and escalate critical customer issues to resolution.
  • Ensure support quality and customer satisfaction by monitoring a relevant sampling of customer interactions.
  • Collect internal and external VOC to identify areas of improvement.
  • Track and provide Executive and Commercial Leadership with detailed information on Key Performance Indicators (KPIs) of customer care and service performance.
  • Implement department policies and procedures and direct activities that ensure the delivery of world-class service to our customers, while maintaining profitability.
  • Ensure moderate to expert product knowledge exists within the CX department.
  • Ensure FDA requirements are met within functional area.
  • Maintain expert process knowledge of direct service-related functions and neighboring business processes.
  • Up to 25% travel, including regular travel to remote team locations.
  • Handle other duties and projects as assigned.

Job Requirements:
The Director Support Services leader must be hands-on and detail-oriented, but also a visionary to strategically commercialize the DEXIS service portfolio. This role will have direct influence and impact to the North America Commercial team. Consistency in applying policies and procedures is critical. This role is very customer focused providing accurate information to all relevant stakeholders. The individual must be a professional, who can deliver results and develop the talent within their group. The Director of Services must have strong interpersonal and communications skills. The candidate will be independent, capable of operating in a fast-moving and ever-changing environment, and able to make difficult business decisions, especially those that involve people. The individual must be skilled to lead a team through the change curve and adoption of presented process, procedure, product, or responsibility changes.
REQUIREMENTS:
  • 4-year college degree.
  • 5+ years of previous leadership experience.
  • 5+ years of experience in Sales and/or Service with customer-focused performance metrics and continuous improvement management, resource management, and staff performance evaluations.
  • Intermediate Proficient with Microsoft Office applications (Outlook, Word, Excel, and PowerPoint).
  • Experience with revenue generation and performance metrics.
  • Ability to learn and apply new skills quickly.
  • Ability to adapt to a rapidly changing environment, and to work under pressure.

PREFERRED QUALIFICATIONS:
  • MBA
  • EBS Certified Practitioner in PSP, VSM, VMDM, or TPI
  • Experienced in project management
  • Field service dispatching management
  • Ability to diffuse difficult situations as well as develop plans and track associated issues to completion
  • Demonstrated process development and implementation experience.
  • Proven experience of learning and applying new skills quickly
  • Ability to positively adapt to rapidly growing and changing environment, while working under pressure.
  • Excellent written and verbal communication skills
  • Demonstrated history of excelling in previous positions, with growing leadership and management responsibilities
  • Business and political acumen

Internal relationships:
  • Reports to the Vice President of Commercial, NA
  • Frequently interacts with all functional departments

External Relationships:
  • Frequently interacts with end customers, commercial team and partner dealers

Personal Trait Profile:
  • Leadership: Able to inform, convince, and persuade others to action on key initiatives
  • Team/Customer Orientated: Willing and able to work closely with other departments, peers, etc.
  • Interpersonal Savvy: Builds constructive and effective relationships inside and outside the organization.
  • Flexible/Creative: Able and willing to think outside of the box and demonstrate flexibility within the role.
  • Results-orientation: Ability to deliver results and have a desire to win.
  • Professional Work and Detail Orientation: Excellent attention to detail, and all work must be at a high level of professionalism.
  • Communication: Effectively communicate in both written and verbal forms
  • Positive Attitude: Does what it takes to successfully accomplish goals
  • Soft Skills: Ability to engage customers verbally in a professional manner

#LI-CY1
IND123
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Target Market Salary Range:
Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
$146,100 - $219,100
Operating Company:
DEXIS
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

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