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Remote Lottery Jobs in Virginia (NOW HIRING)

Remote Lottery information

What is a remote lottery job?

Remote lottery jobs involve working for lottery organizations or companies from a remote location, rather than in a traditional office setting. These roles can include customer support, marketing, software development, or compliance, all related to the operation or promotion of lottery services online. Employees may help manage lottery systems, verify tickets, provide customer service, or develop and maintain lottery websites and apps. Remote lottery jobs allow professionals to work from home while contributing to the lottery industry.

What are some unique challenges faced by remote lottery customer support representatives, and how can they be addressed?

Remote lottery customer support representatives often deal with time-sensitive inquiries regarding ticket purchases, winnings, and verification, all while working independently. Common challenges include managing high volume during jackpot events and ensuring clear communication without face-to-face interaction. These can be addressed by using robust support platforms, participating in regular training sessions, and maintaining proactive communication with both team members and customers. Staying updated on lottery regulations and procedures is also essential for providing accurate assistance.

What are the key skills and qualifications needed to thrive as a remote lottery customer service representative, and why are they important?

To thrive as a Remote Lottery Customer Service Representative, you need excellent communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with CRM software, online ticketing systems, and secure payment platforms is typically required. Strong problem-solving abilities, patience, and professionalism help build trust and resolve customer concerns efficiently. These skills ensure accurate transactions, regulatory compliance, and a positive customer experience in a remote environment.

What is the difference between Remote Lottery vs Remote Customer Service Representative?

AspectRemote LotteryRemote Customer Service Representative
Required CredentialsMinimal; often high school diploma or equivalentHigh school diploma or equivalent; sometimes additional customer service training
Work EnvironmentOnline platform, flexible hours, often independentHome office, structured shifts, team communication
Industry UsageGaming, lottery organizations, government agenciesRetail, telecom, finance, and various service sectors
Common Search/ComparisonYesYes

Remote Lottery roles typically involve managing or promoting lottery games online, requiring minimal credentials and offering flexible schedules. Remote Customer Service Representatives handle customer inquiries across industries, often with more structured hours and specific training. While both are remote roles, they differ in industry focus, work environment, and credential requirements.

What are the most commonly searched types of Lottery jobs in Virginia? The most popular types of Lottery jobs in Virginia are:
What are popular job titles related to Remote Lottery jobs in Virginia? For Remote Lottery jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Lottery jobs in Virginia look for? The top searched job categories for Remote Lottery jobs in Virginia are:
Infographic showing various Remote Lottery job openings in Virginia as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Games Portfolio & Content Manager

NeoPollard Interactive

Richmond, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago


Job description

We are NeoPollard Interactive. Digitally born, player-focused, and proudly powering the most profitable iLottery programs in North America through our interactive games, powerful gaming systems, and comprehensive suite of player services.
We are innovative. From inception, innovation has been the core of NPi. As one of the first iLottery platform providers in North America, we laid the groundwork - helping pioneer the introduction and successful launch of some of the first iLottery programs in the U.S. We deliver innovative solutions and cutting-edge technology to our partners with an industry-proven track record of revenue growth.
We are one-of-a-kind. The only Lottery supplier in North America exclusively focused on iLottery. We have one central focus; creating the most intuitive and fun iLottery experiences for players. Our sole focus drives our innovation and success in the iLottery space.
We are industry experts. Serving the largest share of U.S. Lotteries that currently sell online with a track record of powering iLottery success through our state-of-the-art technology, top-performing game content, and innovative and comprehensive iLottery services.
We are NPi. Join us.
WHAT YOU WILL DO
We are looking for a detail and results-oriented Games Portfolio Manager to join our team. As the Games Portfolio Manager, you will be responsible for managing all aspects the games portfolio that we share with our customers. This includes maintaining the game roadmap with the customer, managing current game portfolio and implementing new games.
  • Prepare games roadmap for existing vendors
  • Manage game release timelines and ensure delivery dates are met
  • Interact with multi-cross-functional teams (marketing, product, creative, editing, etc) to get the games launched according to the roadmap
  • Perform the game launch asset briefing process (graphic and descriptive)
  • Offer analytical insight on the existing game offering
  • Perform game selection with vendors
  • Perform QA on games in UAT and Production
  • Perform the monthly reporting on performance
  • Change logs reviews
  • Vendor downtime process
  • Manage operational dealings with vendors
  • Work in conjunction with lottery vendors on documentation in alignment with established procedures
  • Review customer-facing game material on the website
  • Other duties as assigned

WHAT YOU WILL BRING
  • BA/BS Marketing, Business or equivalent experience
  • Gaming experience required; must be familiar with industry
  • Experience with on-line gaming industry; Mobile app gamer, casino goer and/or fantasy sports player a plus
  • Product management or project management experience a plus
  • Excellent organizational and communication skills
  • Must be self-motivated and take on tasks without direction
  • Responsible, detail oriented, well organized, independent, ability to learn quickly, multi-tasking, great interpersonal skills, team player
  • Excellent project management, time management and problem-solving skills
  • Experience in data driven prioritization
  • Proficient in Word, PowerPoint, Excel and Outlook
  • Ability to work independently and collaboratively with cross-functional teams
  • Some travel required
  • Must be available to work during the bulk of EST business hours. May need to adjust schedule periodically to accommodate clients and partners in other time zones.
  • This position is remote and can reside in Canada or US.

WHY WORK AT NPI?
We hire the best.
We prioritize innovation.
We support and empower our team.
Join us as we continue to shape the future of the iLottery industry by delivering players' favorite games across all channels and driving outstanding returns for good causes.
Our team member benefits include...
• Comprehensive Health, Vision, and Dental Insurance
• Life Insurance & AD&D Insurance
• 401K Savings Program
• Paid Vacation and Personal Time
• Wellness and Employee Assistance Program (EAP) from Ulliance Life
• Company-Provided Laptop and Cellphone
• Career Development Opportunities including Ongoing Training and Professional Development Courses (Including the NPi Leadership Academy for Emerging Leaders)
• Quarterly Performance-Sharing Program for All Employees Who Have Completed Six Months of Continuous Service
• Fully Paid Parental Leave Program
ABOUT NEOPOLLARD INTERACTIVE
Born in the digital domain, NeoPollard Interactive LLC ("NPi") is an award-winning supplier of best-in-class iLottery solutions to the North American lottery market. Serving the largest share of U.S. lotteries that currently sell online, NPi helped pioneer the successful introduction of iLottery in the U.S. and is North America's proven partner of choice to enable regulated lotteries to design and deploy complex gaming solutions in support of generating incremental revenue for good causes through the online channel. NPi offers cutting-edge technology, a full suite of managed services, and the industry's top-performing game content as part of its innovative and comprehensive approach to partnering for iLottery success. Jointly owned by Pollard Banknote Limited (TSX: PBL) and NeoGames S.A.(Nasdaq: NGMS)-both globally recognized industry leaders-NPi powers the most profitable iLottery programs. Visit us at www.neopollard.com.
Pollard iLottery Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.