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Remote Loss Mitigation Jobs in Raleigh, NC (NOW HIRING)

Nexora Talent

Remote- Customer Experience Service

Raleigh, NC · Remote

$15.50 - $21.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate - Less than 100 ms

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate - Less than 100 ms

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How much do remote loss mitigation jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote loss mitigation in Raleigh, NC is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $26.63 per hour, depending on experience, location, and employer.

What is a remote loss mitigation?

A Remote Loss Mitigation job involves working from home to help borrowers manage and avoid loan defaults or foreclosures. Professionals in this role assess financial situations, review loan modification options, and negotiate repayment plans with customers. They communicate with borrowers via phone or email, analyze financial documents, and ensure compliance with lender and regulatory guidelines. Strong analytical, negotiation, and customer service skills are essential. This role is typically found in mortgage lending, banking, or financial services industries.

What are the key skills and qualifications needed to thrive in remote loss mitigation?

To thrive as a Remote Loss Mitigation specialist, candidates typically need experience in mortgage servicing, risk assessment, and familiarity with foreclosure prevention strategies, often supported by a background in finance or real estate. Proficiency with loan servicing software, CRM systems, and knowledge of regulatory guidelines such as CFPB or HUD are highly valuable. Outstanding communication, problem-solving abilities, and empathy help build rapport with borrowers and coordinate effectively with internal teams. These skills and qualities are crucial for accurately assessing financial hardship, negotiating solutions, and helping both the lender and the borrower avoid financial losses.

What are some common challenges faced in remote loss mitigation, and how can I prepare for them?

Remote Loss Mitigation professionals often encounter situations involving distressed borrowers, tight regulatory timelines, and the need to manage multiple cases simultaneously. Success in this role requires strong organizational skills and the ability to adapt communication styles to help borrowers feel comfortable discussing sensitive financial matters. Staying current on industry regulations and lender-specific policies will help you navigate complex cases more efficiently. Being proactive in problem-solving and maintaining a customer-focused mindset can greatly improve outcomes for both the borrower and the organization. Regular training, collaboration with team members, and leaning into available resources are excellent ways to prepare for these challenges.

What are the most commonly searched types of Loss Mitigation jobs in Raleigh, NC?

The most popular types of Loss Mitigation jobs in Raleigh, NC are:

What are popular job titles related to Remote Loss Mitigation jobs in Raleigh, NC?

For Remote Loss Mitigation jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Loss Mitigation jobs in Raleigh, NC look for?

The top searched job categories for Remote Loss Mitigation jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Loss Mitigation jobs?

Cities near Raleigh, NC with the most Remote Loss Mitigation job openings:

Remote Loss Mitigation jobs near you
Infographic showing various Remote Loss Mitigation job openings in Raleigh, NC as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,042 per year, or $23.1 per hour.

Senior Director of Fraud Intelligence & Strategy (Remote - GA & NC)

First Citizens Bank

Raleigh, NC • On-site, Remote

Full-time

Posted 15 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

106th of 171 rated banks

Job description

Overview
This is a remote role that may only be hired in North Carolina or Georgia.
The Senior Director of Fraud Strategy & Analytics is a senior leadership role responsible for directing the bank's fraud risk strategy, analytics, reporting, and loss management activities across consumer, commercial, and digital banking channels. This executive will lead the development and execution of the enterprise fraud strategy roadmap, oversee fraud performance management, drive data-driven decision making, and ensure fraud losses remain within board-approved risk appetite.
The role partners closely with Business Lines, Operations, Technology, Product, Risk Management, Finance, Compliance, and Executive Leadership to identify emerging threats, enhance fraud controls, optimize customer experience, and deliver sustainable reductions in fraud losses. The Senior Director will lead a high-performing team of fraud strategists, analysts, and risk professionals while providing thought leadership on industry trends, emerging fraud typologies, and control innovation.
Responsibilities
Fraud Reporting & Executive Governance
  • Establish and oversee a comprehensive fraud reporting framework across the enterprise.
  • Deliver executive, board, and regulatory reporting on fraud performance, key risk indicators, and emerging threats.
  • Develop and enhance fraud scorecards, dashboards, performance metrics, and management reporting.
  • Ensure reporting accuracy, consistency, and transparency across all fraud disciplines.
  • Present fraud trends, strategic initiatives, and risk assessments to executive leadership and risk governance forums.

Loss Deconstruction & Root Cause Analytics
  • Lead enterprise fraud loss deconstruction efforts to identify underlying drivers, vulnerabilities, and control gaps.
  • Conduct deep-dive analyses to quantify loss sources across products, channels, attack vectors, and customer journeys.
  • Translate analytical insights into actionable business recommendations.
  • Establish methodologies for measuring fraud control effectiveness and return on investment.
  • Drive fact-based prioritization of risk mitigation initiatives.

Fraud Controls & Strategy Optimization
  • Identify opportunities to strengthen fraud controls while balancing customer experience and operational efficiency.
  • Lead the design, implementation, and optimization of fraud strategies, rules, authentication controls, and decisioning frameworks.
  • Partner with Fraud Operations and Technology teams to improve detection capabilities and fraud prevention effectiveness.
  • Oversee control testing, performance monitoring, and continuous improvement efforts.
  • Support implementation of advanced analytics, machine learning, and emerging fraud technologies.

Business Line Partnership
  • Serve as the primary fraud strategy partner to consumer banking, payments, cards, digital banking, commercial banking, and other business leaders.
  • Collaborate with product and business teams to evaluate fraud risks associated with new products, services, and strategic initiatives.
  • Influence investment decisions and prioritization of fraud mitigation initiatives.
  • Balance risk management objectives with customer, revenue, and growth considerations.
  • Build strong relationships across the enterprise to ensure alignment on fraud priorities and outcomes.

Team Leadership
  • Lead, mentor, and develop a team of fraud strategy, analytics, and reporting professionals.
  • Foster a culture of accountability, innovation, collaboration, and continuous improvement.
  • Establish performance objectives and succession planning strategies.
  • Attract, retain, and develop top fraud and analytics talent.
  • Promote analytical rigor and data-driven decision making throughout the organization.

Qualifications
Bachelor's Degree and 12 years of experience in Fraud risk management, fraud detection, and data analytics, OR High School Diploma or GED and 16 years of experience in Fraud risk management, fraud detection, and data analytics,
Bachelor's Degree and 12 years of experience in Fraud risk management, fraud detection, and data analytics, OR High School Diploma or GED and 16 years of experience in Fraud risk management, fraud detection, and data analytics,
Required Experience
  • Bachelor's degree in Finance, Business, Economics, Statistics, Mathematics, Data Science, Risk Management, or related field.
  • 12+ years of progressive experience in fraud risk management, fraud strategy, analytics, financial crimes, or related disciplines within a large financial institution.
  • 8+ years of management experience leading high-performing teams.
  • Demonstrated success managing fraud performance and loss mitigation programs in a large banking environment.
  • Experience developing and executing enterprise fraud strategies and roadmaps.
  • Proven track record of influencing senior executives and delivering measurable fraud loss reductions.
  • Risk Identification
  • Risk Mitigation

Preferred Experience
  • Master's degree (MBA, Analytics, Data Science, Finance, or related discipline).
  • Experience supporting Board and Executive Risk Committee reporting.
  • Experience with payments, card fraud, deposit fraud, digital banking fraud, account takeover, check fraud, and emerging fraud typologies.
  • Knowledge of fraud detection technologies, machine learning applications, and advanced analytics techniques.
  • Professional certifications such as CFE, CRCM, CAMS, or equivalent.

Core Competencies
  • Fraud Strategy Development
  • Fraud Risk Management
  • Loss Deconstruction & Root Cause Analysis
  • Advanced Analytics & Data Interpretation
  • Executive Communication
  • Risk Appetite Management
  • Enterprise Governance & Reporting
  • Business Partnership & Influence
  • Strategic Planning & Roadmap Development
  • Fraud Controls & Optimization
  • Financial Acumen
  • Change Leadership
  • Talent Development
  • Cross-Functional Collaboration

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Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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