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Remote Live Verification Agent Jobs in Washington

Mobile Trainer

Arlington, VA · On-site +1

$69K - $158K/yr

... occasionally remote instruction for DoW Service members and civilian employees through live ... We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI ...

New

Technical Lead

Mclean, VA · Remote

$145K - $150K/yr

This position is 99% remote, but the client would like the team to be located in the Washington DC ... Create unit, integration, contract, regression, and performance tests to verify business behavior ...

New

Technical Lead

Mclean, VA · Remote

$145K - $150K/yr

This position is 99% remote, but the client would like the team to be located in the Washington DC ... Create unit, integration, contract, regression, and performance tests to verify business behavior ...

New

Test Lightning Web Components (LWC) within Salesforce agent workspaces to ensure proper display of ... Verify integrations between AI-generated summaries, call metadata, quality scores, and Verint ...

Showing results 41-60

Remote Live Verification Agent information

What is a remote live verification agent?

A Remote Live Verification Agent is a professional who verifies the identity or credentials of individuals or documents through live video calls or online platforms. They play a crucial role in helping companies prevent fraud and comply with regulatory requirements by confirming that clients or customers are who they claim to be. These agents typically review identification documents, ask verification questions, and observe real-time interactions to ensure authenticity. The job is performed remotely, allowing agents to work from home or any location with a reliable internet connection. Strong attention to detail, communication skills, and adherence to privacy standards are essential for this role.

What are the key skills and qualifications needed to thrive as a remote live verification agent?

To thrive as a Remote Live Verification Agent, you need strong attention to detail, data verification skills, and a high school diploma or equivalent. Familiarity with identity verification platforms, secure document handling systems, and video conferencing tools is typically required. Excellent communication, problem-solving abilities, and professionalism are crucial soft skills for building trust and efficiently assisting clients. These skills ensure accurate identity verification, prevent fraud, and maintain a high standard of client service in a remote environment.

What are some common challenges faced by remote live verification agents, and how can they be managed?

Remote Live Verification Agents often encounter challenges such as verifying identities across diverse demographics, managing technical connectivity issues, and ensuring compliance with privacy regulations. To manage these effectively, agents should stay up-to-date with verification protocols, maintain clear communication with customers, and use secure, reliable equipment and internet connections. Regular training and support from a collaborative team environment also help agents handle complex cases and adapt to evolving verification technologies.

What is the difference between Remote Live Verification Agent vs Remote Customer Service Representative?

AspectRemote Live Verification AgentRemote Customer Service Representative
CredentialsBasic computer skills, sometimes specific verification certificationsCustomer service skills, sometimes product or service knowledge
Work EnvironmentHome-based, real-time verification callsHome-based, handling customer inquiries and support
Industry UsageFinance, insurance, identity verificationRetail, telecom, tech support
Search & Comparison IntentFocus on verification processes, credentials, and real-time tasksFocus on customer interaction, support skills, and problem-solving

The Remote Live Verification Agent primarily handles real-time identity or document verification tasks, requiring specific credentials and a focus on verification processes. In contrast, a Remote Customer Service Representative deals with customer inquiries, support, and problem resolution. While both roles are remote and involve communication skills, their core functions and industry applications differ significantly.

What are popular job titles related to Remote Live Verification Agent jobs in Washington?

For Remote Live Verification Agent jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Live Verification Agent jobs in Washington look for?

The top searched job categories for Remote Live Verification Agent jobs in Washington are:

What cities in Washington are hiring for Remote Live Verification Agent jobs?

Cities in Washington with the most Remote Live Verification Agent job openings:

Criminal Investigator, OIG (Fort Lauderdale, FL)

Federal Reserve System

Washington, DC • On-site, Remote

Full-time

Posted 4 days ago


Job description

Minimum Education
Bachelor's degree or equivalent experience
Minimum Experience
4
Summary


Plans, conducts, and in some instances, leads complex criminal, civil, or administrative cases involving alleged or suspected violations of federal law or applicable policies relating to the programs or operations of the Board of Governors of the Federal Reserve System (Board) or the Consumer Financial Protection Bureau (CFPB). Advises OIG senior management and Board, CFPB, and Federal Reserve System (System) officials regarding investigative activities and results, through both effective oral communication and well written, detailed reports. Participates in activities designed to prevent and detect fraud, waste, and abuse in Board and CFPB programs and operations, such as providing educational briefings to Board and CFPB staff.

Duties and Responsibilities

  • Plans, monitors, conducts, and analyzes complex and sensitive investigations involving violations of federal criminal laws and Board or CFPB policies either as the lead agent or a team member. Cases may involve highly sensitive matters and/or prominent individuals, and may be complicated by the availability of few records, conflicting evidence, and public scrutiny. Identifies and develops investigative approaches. Identifies witnesses; develops questionnaires; conducts interviews; and establishes interrelationships of fact and evidence. Conducts investigative surveillance and may work undercover or arrange for and coordinate with individuals working undercover. On some assignments, through the applicable investigative manager and in coordination with the Office of Inspector General's (OIG's) Legal Services section, determines appropriate jurisdiction for investigations, including identifying applicable laws and policies. Internally assists and advises on planning and developing investigative policies, programs, standards, and procedures.
  • Assists in determining the best method of conducting assigned investigations, based on general background information.  As directed by the applicable supervisor, initiates contacts with affected federal, state, and local officials, business leaders, and other organizations and individuals related to matters under investigation for the purpose of obtaining facts and information.  Examines records, books, reports, correspondence, and other data of relevance to the investigation.  Analyzes and verifies, corroborates, and establishes relationships of all facts, information, data, and evidence obtained, presented, or alleged in order to establish accuracy and authenticity.  Establishment of relationships is usually remote and difficult.  For example, may be involved in reconstruction of activities and records from fragments or scattered sources to identify specific criminal activity.  Identifies causative factors and operational vulnerabilities.  Independently develops assignments based on years of specialized experience in recognizing indicators of fraud and abuse.
  • Under the direction of the applicable Special Agent in Charge (SAC) or ASAC, and in accordance with OIG policies and procedures, prepares more complex, comprehensive written investigative reports that contain sufficient detail to support possible prosecution and/or administrative action. Based upon supervisory direction, assists the Department of Justice and the U.S. Attorneys in preparing cases for presentation to federal grand juries and trial courts on cases involving violations of federal criminal laws, and assists the Board's and CFPB's Legal Divisions and the Federal Reserve Banks' Legal Departments (with respect to Board-delegated programs) in preparing cases for administrative and/or civil action. Also prepares replies for correspondence that involve investigative information and issues.
  • With the approval of the applicable SAC or ASAC, confers with and advises responsible Board, CFPB, and Federal Reserve Bank officials on investigations and/or reports. Discussions may relate to the urgency or priority of requests for investigative services; the progress of investigations; investigative processes; significant findings and developments; questions of evidence, testimony, or law; actions to be taken; and other related matters.
  • Elevates to the applicable supervisor all significant administrative and program weaknesses discovered during an investigation, whether or not they bear directly on matters under investigation. Also assists in developing concepts, applications, and strategies for preventing fraud, waste, and abuse. 
  • Upon becoming a sworn special agent, is authorized to carry an authorized firearm; executes arrest and search warrants; and apprehends, searches, and transports, suspects and arranges for their appropriate detention.
  • May encounter hazardous, even life-threatening, conditions during investigations.
  • May be required to travel frequently.

Knowledge, Skills, and Abilities
At the FR-26 grade, bachelor's degree or higher in law enforcement, business administration, accounting, or a similar area, or equivalent experience, and four or more years of progressive specialized investigative experience obtained in an OIG or similar program where investigations include complex cases of fraud, waste, abuse, and mismanagement. Practical knowledge of investigative principles, techniques, methods, and procedures, including methods of interviewing and interrogating suspects and witnesses, locating and assembling documentary evidence, and reconstructing accounts and records in the absence of an established information or audit trail. Ability to obtain information and develop evidence by observation, interview, and examination of records and data. Able to gain the confidence and cooperation of others by exercising a high degree of tact, diplomacy, resourcefulness, and judgment. Ability to handle unusual demands and situations, make quick decisions, and adapt prescribed procedures to a new situation. Knowledge of information technology and its application to investigative procedures and methods. Ability to guide, direct, control, mentor, and train less experienced staff assigned to investigative projects, so they may handle the demands of their assignments.

In addition, at the FR-27 grade, bachelor's degree or higher in law enforcement, business administration, accounting, or a similar area, or equivalent experience, and five or more years of progressive specialized investigative experience obtained in an OIG or similar program where investigations include complex cases of fraud, waste, abuse, and mismanagement. Experience in a professional staff position in an OIG and/or experience in finance, accounting, economics, or banking is preferred. Comprehensive knowledge and proven experience in the application of investigative principles, techniques, methods, and procedures, particularly for "white collar" crimes, including methods of interviewing and interrogating suspects and witnesses, locating and assembling documentary evidence, and reconstructing accounts and records in the absence of an established information or audit trail. Possesses a general or working knowledge of commercial banking, the bank examination process, or financial fraud examination and a general or working knowledge of investigating computer-related crimes. Able to use ingenuity and resourcefulness in planning investigations, which will often be complicated by obscure leads, few visible records, conflicting evidence and other barriers, including language and custom obstacles.

Appointment to the position will be conditioned upon a medical examination, and upon entry into the position, incumbents will be required to demonstrate medical and physical qualifications on a regular and recurring basis to determine fitness for duty. Must have completed or be able to complete the Criminal Investigator Training Program at the Federal Law Enforcement Training Center or have successfully completed other comparable training. Must be qualified or able to qualify to use firearms and intermediate weapons and continue to meet periodic firearms qualification standards. Continuing employment is conditioned upon ability to employ defensive tactics to control an adversary while participating in the conduct of an arrest or search. Must have or be able to obtain and maintain the required security clearance appropriate to the sensitivity of information and systems accessed. Is subject to the Board's drug testing program. Must possess and maintain a valid drivers' license to operate a motor vehicle. Prefer Certified Fraud Examiner, Certified Public Accountant, or other related professional certification.

Ability to (1) manage a criminal investigative caseload, particularly "white collar" crimes, that may entail investigative matters ranging from the routine to complex and technical issues that require extensive planning and coordination with other investigative and audit units, and devising and improvising ways and means of accomplishing goals efficiently and expeditiously; (2) assist in guiding, directing, controlling, mentoring, and training subordinate criminal investigators, so they may handle the demands of their assignments; (3) develop and maintain effective work relations; (4) report facts clearly, accurately, logically, and objectively in both concise, well-structured, written form and oral discussions; and (4) coordinate multiple phases of an investigation or separate investigations being conducted simultaneously.

Remarks

  • This position is located in Fort Lauderdale, FL and relocation assistance is not available:
    • Fort Lauderdale, FL: Bilingual in Spanish and English with the ability to communicate well, both verbally and in writing, is desired. Previous strong working relationship with the US Attorney's Office for the Southern District of Florida is a plus.

  • Travel frequency >50%
  • These positions are eligible for availability pay.
  • Prior investigative experience involving employee misconduct, insider risk, and complex financial matters is highly desirable.
  • Prior experience reviewing large volumes of evidence from different types of electronic media and creating work products to summarize their findings is preferred. 
  • Understanding of related software, such as i2, FinCen, IMUS, Lexis-Nexis, NCIC, etc.
  • Past performance evaluations may be requested.
  • Selectees must be able to obtain and maintain a top secret/SCI security clearance. Subject to the Board's drug testing program.
  • Selectees will be required to complete a privacy waiver authorizing the OIG to contact previous federal employers.