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Remote Live Chat Support Jobs in Raleigh, NC (NOW HIRING)

Definiti

Channel Manager

Cary, NC · On-site +1

$140K - $141K/yr

Most roles are fully remote, so you need to be comfortable using technology, be productive in a ... Definiti supports your professional growth through comprehensive training and industry credentials ...

S&ME

Business Application Systems Specialist

Raleigh, NC · On-site +1

Technical Support & Troubleshooting: Respond to internal inquiries via email, phone, and Teams chat ... Deliver remote and on-site training sessions and webinars to educate users on software features ...

Definiti

Regional Sales Director - Eastern US

Cary, NC · On-site +1

Most roles are fully remote, so you need to be comfortable using technology, be productive in a ... Definiti supports your professional growth through comprehensive training and industry credentials ...

Definiti

Regional Sales Director - Western US

Cary, NC · On-site +1

Most roles are fully remote, so you need to be comfortable using technology, be productive in a ... Definiti supports your professional growth through comprehensive training and industry credentials ...

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All JobsLive Chat Support JobsRemote Live Chat Support JobsRemote Live Chat Support Jobs in Raleigh, NC

Remote Live Chat Support information

See Raleigh, NC salary details

$12

$24

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How much do remote live chat support jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for remote live chat support in Raleigh, NC is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Live Chat Support representative, and why are they important?

To thrive as a Remote Live Chat Support representative, you need excellent written communication skills, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems like Zendesk or Salesforce, and ticketing tools is typically required. Strong multitasking, patience, and empathy help you effectively assist customers while managing multiple conversations. These skills are critical for delivering timely, accurate, and positive customer experiences in a fast-paced remote environment.

How much do Amazon chat agents make?

Amazon chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and shift timing. Many roles also offer benefits such as flexible schedules and training in customer service tools. Salaries can vary based on the level of expertise and performance.

What are some common challenges faced by Remote Live Chat Support agents, and how can they be managed effectively?

Remote Live Chat Support agents often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized responses. Time management and multitasking skills are crucial, as is familiarity with support software. Agents may also encounter difficult customers or technical issues that require problem-solving under pressure. Proactively using resources like internal knowledge bases and collaborating with teammates through chat channels can help manage these challenges. Regular training and communication with supervisors also play a key role in staying updated and supported.

What are Remote Live Chat Support jobs?

Remote Live Chat Support jobs involve assisting customers through online chat platforms rather than over the phone or in person. Employees in these roles respond to customer inquiries, provide technical support, answer questions about products or services, and resolve issues in real-time. These positions are typically done from home or any location with a stable internet connection, offering flexibility and convenience. Strong communication skills, typing proficiency, and the ability to multitask are important for success in this role.

Is remote live chat jobs legit?

Remote live chat support jobs are legitimate positions offered by many companies to assist customers via online chat platforms. These roles typically require good communication skills, familiarity with chat software, and sometimes specific training or certifications. Job seekers should research the employer and avoid offers that ask for upfront payments or personal financial information.

How to make $1000 a week remotely?

A remote live chat support agent can potentially earn $1000 a week by working full-time hours, often 40 hours or more, and providing high-quality customer service. Increasing earnings may involve gaining specialized skills, certifications, or working for companies that offer higher pay rates or tips, and utilizing multiple platforms or clients to maximize income.

How to become an online chat support?

To become a remote live chat support agent, you typically need strong communication skills, basic computer literacy, and familiarity with customer service software or live chat platforms. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or relevant certifications. Training is often provided, and the role usually involves working flexible hours in a home environment.
What are the most commonly searched types of Live Chat Support jobs in Raleigh, NC? The most popular types of Live Chat Support jobs in Raleigh, NC are:
What are popular job titles related to Remote Live Chat Support jobs in Raleigh, NC? For Remote Live Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Live Chat Support jobs in Raleigh, NC look for? The top searched job categories for Remote Live Chat Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Live Chat Support jobs? Cities near Raleigh, NC with the most Remote Live Chat Support job openings:
Remote Live Chat Support jobs near you
Infographic showing various Remote Live Chat Support job openings in Raleigh, NC as of July 2026, with employment types broken down into 67% Full Time, 11% Temporary, and 22% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,608 per year, or $24.3 per hour.
Channel Manager

Channel Manager

Definiti

Cary, NC • On-site, Remote

$140K - $141K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Job Type
Full-time
Description
Why join our team at Definiti? If you enjoy tackling challenges and believe in delivering exceptional client service, Definiti may be perfect for you. You can make a difference by helping to improve and secure many retirements, while also helping to grow a dynamic organization. Most roles are fully remote, so you need to be comfortable using technology, be productive in a home office with a reliable internet connection to stay in touch with your team and deliver high-quality service to our clients. Definiti supports your professional growth through comprehensive training and industry credentials and certifications.
Definiti is a national retirement services company that helps clients manage and administer their retirement plans. We help clients define what's possible and what's next for their retirement plans.
PURPOSE OF POSITION
The Channel Manager is responsible for driving new business activity and increasing proposal volume through strategic channel partnerships and targeted distribution efforts. This role owns a national production quota tied to activity generation, qualified opportunities, and proposal flow.
Working closely with the Definiti Sales team, the Channel Manager develops and executes channel strategies, builds partner engagement, and generates qualified opportunities that support new business growth, while not being directly responsible for closing sales.
PRIMARY DUTIES AND RESPONSIBILITIES
• Own and manage a national production quota focused on activity generation, qualified opportunities, and proposal volume
• Drive targeted outbound activity to build pipeline and increase proposal flow across channel partnerships
• Develop and execute channel strategies and campaigns in partnership with the Definiti Sales team
• Identify and prioritize high-potential wholesalers, advisors, and regional opportunities to accelerate growth
• Engage and educate partners through outreach, training, and coordinated business development efforts
• Partner with Sales to transition qualified opportunities into active proposal and sales processes
• Track channel performance, opportunity flow, and proposal metrics to ensure consistent production against goals
• Coordinate cross-functionally with onboarding, compliance, operations, and sales to support execution and client experience
• Represent Definiti at industry events and partner meetings to expand presence and generate new opportunities
Requirements
COMPETENCIES REQUIRED
• Strong ability to generate business activity and build pipeline through indirect sales channels
• Excellent relationship-building and partner engagement skills
• Demonstrated ability to collaborate effectively with sales and cross-functional teams
• Strong organizational and execution focus with the ability to manage multiple priorities
• Effective communication, presentation, and influencing skills
• Results-driven mindset with accountability to production metrics and goals
• Ability to operate effectively in a fast-paced, growth-oriented environment
EDUCATION AND QUALIFICATIONS
• High School diploma or GED required
• Bachelor's degree preferred
• 5+ years of experience in business development, channel management, or retirement/financial services
• Experience working with advisors, wholesalers, or distribution partners preferred
• Knowledge of defined contribution / retirement plan services strongly preferred
• Experience using CRM or pipeline management tools preferred
REMOTE WORKING REQUIREMENTS
As a remote-first company, we have compiled expectations for a successful remote work environment:
  • Ability to build rapport with others remotely while working productively with limited in-person interaction
  • Have access to a reliable and consistently strong, high-speed internet connection suitable for remote work. A stable, high-speed internet connection is essential for effective communication, collaboration, and productivity while working remotely
  • Designate a quiet, and well-lit space free of as many distractions as possible
  • Be online and available to work during designated business hours in local time zone
  • Accustomed to using Microsoft Teams (or similar virtual-meeting applications) to meet with colleagues regularly on video and use the chat feature for quick communications. We utilize many Microsoft Teams features (such as Channels and file storage) for announcements, relevant conversations, and file sharing. Familiarity with Microsoft Teams is a plus
  • Accustomed with file-storage and file-sharing tools such as Microsoft SharePoint

BENEFITS
Definiti has a dynamic, growth-focused culture, and we are committed to offering attractive employee-centric benefits, including:
  • A virtual-first work philosophy for most jobs
  • 401(k) with up to 4% match
  • Flexible PTO allows you to take the time you need for wellness, vacations, and personal matters. We foster a trusting environment where employees manage their workloads responsibly. Time off doesn't accrue.
  • 12 paid holidays, 2 paid floating holidays, and your birthday is a holiday
  • Paid Parental Leave
  • A variety of medical, dental and vision plan options including Definiti subsidized premiums
  • Company-paid life insurance and short-term disability insurance
  • Bonus plan eligibility

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