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Remote Live Chat Support Jobs in Bothell, WA (NOW HIRING)

Porch.com, Inc.

Virtual Assistant I, ACC

Seattle, WA · Remote

$19/hr

Remote Job Summary The future is bright for the Porch Group, and we'd love for you to be a part of ... Strong digital communication skills (email, chat, text, etc) * Must be able to demonstrate the ...

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$13

$27

$47

How much do remote live chat support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote live chat support in Bothell, WA is $27.98, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $31.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Live Chat Support representative, and why are they important?

To thrive as a Remote Live Chat Support representative, you need excellent written communication skills, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems like Zendesk or Salesforce, and ticketing tools is typically required. Strong multitasking, patience, and empathy help you effectively assist customers while managing multiple conversations. These skills are critical for delivering timely, accurate, and positive customer experiences in a fast-paced remote environment.

How much do Amazon chat agents make?

Amazon chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and shift timing. Many roles also offer benefits such as flexible schedules and training in customer service tools. Salaries can vary based on the level of expertise and performance.

What are some common challenges faced by Remote Live Chat Support agents, and how can they be managed effectively?

Remote Live Chat Support agents often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized responses. Time management and multitasking skills are crucial, as is familiarity with support software. Agents may also encounter difficult customers or technical issues that require problem-solving under pressure. Proactively using resources like internal knowledge bases and collaborating with teammates through chat channels can help manage these challenges. Regular training and communication with supervisors also play a key role in staying updated and supported.

What are Remote Live Chat Support jobs?

Remote Live Chat Support jobs involve assisting customers through online chat platforms rather than over the phone or in person. Employees in these roles respond to customer inquiries, provide technical support, answer questions about products or services, and resolve issues in real-time. These positions are typically done from home or any location with a stable internet connection, offering flexibility and convenience. Strong communication skills, typing proficiency, and the ability to multitask are important for success in this role.

Is remote live chat jobs legit?

Remote live chat support jobs are legitimate positions offered by many companies to assist customers via online chat platforms. These roles typically require good communication skills, familiarity with chat software, and sometimes specific training or certifications. Job seekers should research the employer and avoid offers that ask for upfront payments or personal financial information.

How to make $1000 a week remotely?

A remote live chat support agent can potentially earn $1000 a week by working full-time hours, often 40 hours or more, and providing high-quality customer service. Increasing earnings may involve gaining specialized skills, certifications, or working for companies that offer higher pay rates or tips, and utilizing multiple platforms or clients to maximize income.

How to become an online chat support?

To become a remote live chat support agent, you typically need strong communication skills, basic computer literacy, and familiarity with customer service software or live chat platforms. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or relevant certifications. Training is often provided, and the role usually involves working flexible hours in a home environment.
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Remote Live Chat Support jobs near you
988 Crisis Call Specialist Swing & Grave yard Shift

988 Crisis Call Specialist Swing & Grave yard Shift

Crisis Connections

Seattle, WA • Remote

$26.79/hr

Other

Re-posted 5 days ago

Job description

Description

Make a Difference When It Matters Most


988 Crisis Call Specialist - Swing & Graveyard Shifts

Location: Fully Remote (Must reside in Washington State, Arizona, Ohio, or Texas)
Pay: $26.79 per hour + $2.00 shift differential.
Union Representation: OPEIU
Employment Type: Full-time & Part-time Opportunities Available
Shift: Swing & Graveyard Shifts (Evenings, Overnights, Weekends)

Why Swing & Graveyard Specialists Are Essential

Crisis doesn't follow a 9-5 schedule - and neither do we. During evening and overnight hours, people experiencing emotional distress are often at their most vulnerable. As a 988 Crisis Call Specialist on Swing or Graveyard shifts, you play a critical role in providing calm, compassionate, life-saving support when other resources may be limited.

If you're someone who:

  • Thrives during evening or overnight hours
  • Stays grounded in high-stress, high-impact moments
  • Finds purpose in being there when others can't

This role was built for you.

About the Role

The 988 Crisis Call Specialist provides high-quality crisis intervention and emotional support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, online chat, and SMS text. This fully remote role requires strong communication skills, sound judgment, and the ability to work independently while remaining connected to a supportive clinical team.


Swing and Graveyard shifts are ideal for professionals who are confident, focused, and compassionate during quieter but often more intense hours.

Shift Information

  • Swing Shifts: Late afternoon through evening
  • Graveyard Shifts: Overnight, including weekends and holidays

These shifts offer consistent scheduling and are well-suited for candidates who prefer non-traditional hours and fewer daytime distractions.

What You'll Do

  • Respond to 988 calls, or chats and texts, with empathy and professionalism
  • Conduct suicide and behavioral health risk assessments
  • De-escalate high-intensity situations using evidence-based practices
  • Collaborate with on-shift clinicians when elevated risk is identified
  • Create safety and action plans with callers
  • Provide referrals and connections to community resources
  • Complete accurate and timely documentation
  • Maintain confidentiality and adhere to all program and organizational protocols

Requirements

 Qualifications & Experience


Required:

  • High School Diploma or GED plus four (4) years of full-time behavioral health experience  OR an equivalent combination of education and experience
  • Strong verbal and written communication skills
  • Ability to multitask across multiple software platforms
  • Comfort working independently during evening or overnight hours
  • Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential. 

Preferred:

  • Crisis intervention or contact center experience
  • Experience in suicide prevention, mental health, or substance use services
  • Knowledge of local or state public mental health systems

Remote Work Requirements

  • High-speed wired internet connection (no hotspots or cellular)
  • Smartphone capable of Microsoft Multi-Factor Authentication (MFA)
  • Quiet, confidential workspace
  • Ability to remain seated/standing and focused for extended periods while managing multiple systems

Commitment to Inclusion


We are committed to fostering a diverse, equitable, and inclusive workplace. We value lived experience and believe it strengthens the care we provide.   BIPOC individuals, people with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply. 


Why This Role Matters

  • Meaningful, mission-driven work during critical hours
  • Union-represented position with stability and support
  • Comprehensive training and clinical supervision
  • Fully remote work environment
  • Be part of a team that supports one another - day and night

Apply