Remote Live Chat Operator Jobs in Portland, OR (NOW HIRING)

Sseko Designs uses fashion (and now coffee!) to create opportunity, sustainability, and community for women across the world and right here at home. From luxury leather travel bags to customizable footwear, Sseko creates stunning goods with an innovative business model that enables women in the countries where we make products to attend university and pursue their dreams. We are also committed to circularity, keeping all our products in circulation and out of landfills. We want the places where our community of women live and work to not just be more prosperous, but also more healthy and green. Our products are sold by Sseko Fellows, a bright and bold community of dreamers and doers, who are using their passion and smarts to support female scholars across the globe, save the planet, and earn an income to pursue their own dreams.

This role requires a spirited, entrepreneurial, analytical, teamwork-loving, active listener-leader who loves rolling up their sleeves to create a thriving culture and obsess the thoughtful details required to recruit, retain, and develop world class teams. 

Key Responsibilities: 

• Lead recruiting and hiring processes including but not limited to Job Description creation, job listings, screening, team scheduling, and on-going management of the interview processes.
• Collaborate with key stakeholders to design Onboarding processes, and ensure team onboards new members with excellence.
• Collaborate with key stakeholders to ensure all standard operating procedures (SOPs) are created and kept up to date throughout the year as processes change and grow.
• Drive and choreograph our Talent Management and Annual Compensation Planning processes, including up-front definition and continuous improvement and of performance management tools and frameworks (You are both doer and HR thought leader!). 
• Coach, train and guide managers in how to drive, evaluate, and reward excellence. 
• Define and activate thoughtful career plan and development programs and frameworks for high potential employees
• Act as the point of contact and product manager for all people and communication tools and processes.
• Lead EDI training and education org wide, and help foster a culture that fosters internal Community Agreements and company values.
• Drive intentional team activities and events that sustain high trust, fun, energy, alignment, and commitment among individuals and teams
• Lead team retention activities and strategy.  Review and analyze employee surveys, provide feedback and design strategies for change as appropriate.
• Lead and update annual benefits renewals - research options, present P & L implications to the Executive team, and lead communication about benefit offerings to the team.
• Participate in organizational structure planning - collaborate with the Executive team to define needed roles.
• Ensures all processes associated with payroll, new hire, transfer and termination transactions are managed through Gusto (or similar HR system).
• Proactively communicate, educate and advise on all HR programs and systems. Recommend and drive HR system and process improvements.
• Ensure compliance and proper application of all federal, state, and local laws, including FMLA, I-9, and FLSA.

• Calm, thoughtful, curious, positive, fun, analytical, energized, results-driven leader
• Strategic and forward-looking, but also super comfortable working in a fast paced, in-the-moment startup environment. You love creating change and being a part of it. 
• Excellent communication skills with obsessive attention to detail 
• Highly organized with the skill to track projects from inception to final delivery 
• Proficient in Excel, Google Sheets and other reporting and analytics tools. 
• Adaptable!  You like and are good at gap filling: stepping into multiple roles as needed! 
• Resourceful, ability to problem-solve and react quickly with a positive can-do attitude 
• Proficient with Google Suite, Asana and Slack

We are looking for that someone special!

You will be a part of an innovative team that is pioneering the path that merges traditional for-profit business models with positive social change for women around the globe and right here at home. You will have the opportunity to grow a company and develop a new model for doing business. The ideal, and rare, candidate will be an incredibly dynamic communicator as well as a true corporate professional. The candidate will be an innovator - excited to communicate a powerfully modern approach to social selling. The candidate must have a passion for our mission, love of people and demonstrate extraordinary professional maturity and leadership skills. If you are an optimist by nature, driven and ready to take charge in building an impact driven brand, this could be the role for you.

Time / Opportunity

• Start Date: February 2022

• Location: Headquarters in Portland, OR - Open to remote, preference for Local

• Compensation: Depending on Experience, Health Insurance, 401k, PTO

Equal Employment Opportunity:

Sseko is on a mission to use business to create educational and economic opportunities for women across the globe. This is an ambitious goal that will only be accomplished with an inclusive culture that creates space for the most creative and courageous minds to have a seat at the table. We believe that in addition to being in alignment with our value for justice and equality, building a diverse and inclusive team is required in order for us to achieve our audacious dream of creating a brighter and more just future for women everywhere. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.