Remote Live Chat Operator Jobs in Boca Raton, FL

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

Within Danaher the work our diagnostic businesses do saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

We're accelerating the development of cutting-edge diagnostics to solve some of the world's most pressing health challenges. Across our diagnostics operating companies we are driving innovation through partnerships with top academic institutions and leading players in biopharma and translational research. We're bringing the best minds together to accelerate innovation and unlock the full potential of the latest scientific advances. Together, we're expanding access to precision diagnostics for millions of people worldwide - and we're using our unmatched global scale and proven playbook to make it happen, from hospital labs to mobile clinics. By helping providers, patients, and families get faster, more precise diagnostic results, we're improving treatment options and saving lives.

Learn about the Danaher Business System which makes everything possible.

As a Diagnostic Solutions Executive you will partner across Danaher Diagnostics Operating Companies to provide a Danaher Diagnostic Solution to our top accounts across the United States. You will be responsible for cultivating strong relationships with these customers, with a goal of providing a cross portfolio offering of diagnostic solutions and business leadership and management of their accounts. You will define a CXO Account strategy for the account, including engaging with Operating Company commercial teams, and senior executives across Danaher Diagnostics for executive sponsorships, coordinating executive business reviews, and maintaining customer satisfaction.

You will work across Danaher Diagnostic Operating Company (OpCo) commercial teams to gather their insights, meet with customer to better understand the strategies, research all information out on public domain- all in order to create an insightful account plan. You will use this to provide insight, direction and leadership on overall health of the account as well as their goals from a business and financial perspective. With the team you will put together an overall business strategy which will meet the needs of the hospital network and Danaher Diagnostics alike.

Our goal is to generate growth, market share and brand awareness by creating customized offerings to simplify our customer's supply chain, build stronger and more collaborative relationships across the industry and leverage our DBS know-how to improve their bottom line. You will build and maintain key relationships, develop, and manage opportunities, monitor deployment projects and engage global resources.

This position is part of a small and nimble sales team that are growth experts in diagnostics, and is a fully remote role.

In this role, you will have the opportunity to:

• Understand the business and financial goals of your customer and put together a sound account plan on why the customer should choose Danaher Diagnostics as their partner of choice.

• Develop relationships within the C-suite of select accounts as well as key stakeholders within the different accounts attached to the Health System (i/e Committee Members, Procurement, Medical Directors etc.)

• Build and lead the strategic YOY business plan within each Health System incorporating key value drivers for both the customer as well as Beckman Coulter which will drive YOY revenue growth and sustained partnership.

• Utilize DBS tools to lead sales campaigns, ensuring that each member of the team understands the needs of the whole value proposition and how their actions tie into the bigger customer partnership.

• Partner with Delivery Operations to ensure that installation, go live and post install maintenance are successful. Provides a high-level view of all activities going on within individual accounts to ensure that the customer is provided with high quality, consistent service. Course correct and escalate to executive leadership when needed.

• Partner with Operating Company commercial leadership to ensure alignment between local teams and overall Health System. Provide indirect coaching/mentoring and leadership to commercial associates both formally and informally.

• Commercial responsibilities include managing funnel, funnel velocity, account action plan development and execution, Executive level selling of OpCo offering, consolidating OPCO proposals, architect final solution, attending executive QBRs monitoring performance of DHR and customer, relationship development within the account (primarily at the Executive level)

The essential requirements of the job include:

• Bachelor's degree (preferably within business or sciences), master's degree preferred.

• Twenty plus years of sales experience, with at least fifteen in a hospital or laboratory

• Proven ability to manage large, complex deals

• Strong communication and negotiation skills

• Excellent presentation skills; demonstrated ability to clearly, concisely and accurately conduct executive level presentations.

• Customer focused mindset

• Solid project management skills

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Travel 75% of the time

It would be a plus if you also possess previous experience in:

• Hospital operating financials and healthcare economics

• Research

• Marketing/Communications

• People Management

Within Danaher Diagnostics, we offer a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Within Danaher Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working within Danaher Diagnostics can provide.

The base salary range for this role is $230,000 to $270,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.