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Remote Linux Help Desk Jobs in Boston, MA (NOW HIRING)

Lendbuzz

Senior IT Manager (Boston)

Boston, MA · On-site +1

$150K - $190K/yr

Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote) * Build the IT roadmap (12-18 months) aligned to business goals, security posture, support scale and ...

Thrive

Systems Engineer

Foxboro, MA · Remote

Required Qualifications * 2-3 years of IT support experience in a help desk or service desk environment; MSP experience preferred * Experience with ticketing systems (e.g., ServiceNow), remote ...

Thrive

Systems Engineer

Foxboro, MA · On-site +1

$45K - $65K/yr

Required Qualifications * 2-3 years of IT support experience in a help desk or service desk environment; MSP experience preferred * Experience with ticketing systems (e.g., ServiceNow), remote ...

DoiT

Head of Deals Desk & Pricing Strategy

Boston, MA · Remote

Location At DoiT, calling us 'remote friendly' would be an understatement. That said, our Head of ... It's helping coach sellers through relevant DoiT policies and finding creative paths to win ...

FoodTec Solutions

Restaurant POS Service Analyst

Needham, MA · Remote

$22 - $30.25/hr

... Remote or Needham, MA Schedule Monday-Friday, 9:00 AM-6:00 PM Pay Band $22.00-$30.25 per hour About ... The right person does not need to be a network engineer or generic IT help desk technician. We are ...

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All JobsLinux Help Desk JobsRemote Linux Help Desk JobsRemote Linux Help Desk Jobs in Boston, MA

Remote Linux Help Desk information

See Boston, MA salary details

$13

$25

$36

How much do remote linux help desk jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for remote linux help desk in Boston, MA is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.22 per hour, depending on experience, location, and employer.

What is the difference between Remote Linux Help Desk vs Remote Network Support Specialist?

AspectRemote Linux Help DeskRemote Network Support Specialist
CertificationsLinux+, CompTIA A+CCNA, CompTIA Network+
Work EnvironmentHelp desk, technical supportNetwork troubleshooting, infrastructure support
Industry UsageIT support, customer serviceNetwork administration, enterprise IT
Common Search IntentTechnical support for Linux systemsNetwork issues and infrastructure support

The Remote Linux Help Desk primarily focuses on providing technical support and troubleshooting for Linux-based systems, often assisting end-users with software, hardware, and OS issues. In contrast, a Remote Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure, including routers, switches, and connectivity problems. While both roles require networking knowledge, the Linux Help Desk emphasizes OS-specific support, whereas Network Support Specialists focus on network hardware and architecture.

What are popular job titles related to Remote Linux Help Desk jobs in Boston, MA? For Remote Linux Help Desk jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Linux Help Desk jobs in Boston, MA look for? The top searched job categories for Remote Linux Help Desk jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Linux Help Desk jobs? Cities near Boston, MA with the most Remote Linux Help Desk job openings:
Remote Linux Help Desk jobs near you
Infographic showing various Remote Linux Help Desk job openings in Boston, MA as of July 2026, with employment types broken down into 9% Internship, and 91% Full Time. Highlights an 100% Remote job distribution, with an average salary of $52,314 per year, or $25.2 per hour.

Help Desk Support Technician, Tier II (Hybrid - Scotts Valley, CA)

BCS365

Rockland, MA • On-site, Remote

$29.18 - $35.92/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Help Desk Support Technician, Tier II (Hybrid - Scotts Valley, CA)
Department: Help Desk
Employment Type: Full Time
Location: Remote
Compensation: $29.18 - $35.92 / hour
Description
Internal Title: Technical Support Analyst, Tier II
The primary responsibilities for this position are handling second level support in Managed Services team. Respond, troubleshoot, generate and update service cases for BCS365 clients. The technology includes but is not limited to enterprise Desktops Systems, Collaboration Tools, Cloud Applications, Cloud Security, AD Services and Network Components.
Key Considerations:
  • Must be authorized to work in the U.S.
  • This is a full-time, direct hire position.
  • Schedule: Monday - Friday, 10:00 AM - 7:00 PM (PT)
  • This position requires on-site support in Scotts Valley. Only candidates living within reasonable driving distance (no more than one hour) will be considered.
  • Reliable transportation required.
  • Compensation Disclaimer: The pay range listed for this position is based on market data and reflects the company's good faith estimate of what it reasonably expects to pay. Actual compensation may vary depending on geographic location, relevant experience, and other job-related factors. This range also accounts for potential growth and progression within the role. Final compensation will be determined after a successful interview process and may be discussed in more detail during later stages.

Essential Duties and Responsibilities
Responsibilities
  • Provide Information Technology Support (ITS) relating to desktop technical issues involving Microsoft's core business applications, operating systems for PC (Windows 7+), MAC (OS X) and peripherals.
  • Function as the first point of contact to the customer for all types of service requests.
  • Required to be on Phone Support when not actively working a case.
  • Process service requests as they arrive through direct customer call or other communication vehicle. This includes but not limited to:
    • Create new cases in ticketing system: Obtain and evaluate all relevant information for service issues and requests, according to procedures.
    • Self-Assign incoming cases by identifying and investigating users' questions and problems and providing immediate solutions when applicable.
    • Escalate client support cases that cannot be remedied quickly to appropriate resource following the escalation process and procedures.
  • Responsible for entering time and all work with proper updates in ticketing system as it occurs.
  • Apply technical knowledge to quickly resolve end user related opportunities such as password resets for the various applications supported.
  • Addressing email related issues (i.e., creation of distribution lists, shared mailboxes, etc.)
  • Addressing phone related issues (Apple and Android) via Intune or other MDM.
  • Administering security group permissions on files shares, SharePoint and other applications per policy.
  • Troubleshoot network connectivity, printer issues, and collaboration applications.
  • Responsible for technical break/fix support for all ITS Systems currently deployed in production.
  • Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving cases.
  • Responsible for administration, maintenance and second level support of back-end global ITS systems.
  • Author and maintain technical documentation on system support models, common issues and solutions, as well as self-service documentation for end users to reference in the ITS Knowledge Base.
  • Identification of opportunities for continuous improvement of systems in production.
  • Communication with customers as required: keeping them informed properly in ticketing system of incident or request progress and notifying them of impending changes base on client's SLA.
  • Maintain acceptable KPI's levels to meet expectations.
  • Collaborate with Dispatchers and Help Desk Manager to ensure requests are routed to the proper resource to be resolved quickly and efficiently.
  • Data entry may be required for new and active clients on Ticketing system.
  • Identify proactive ways to reduce the number of issues and support calls in the environment (reduction in quality, interruption or failure of an ITS service).
  • Onsite work at client locations will be required as needed.
  • Other duties as assigned.

Customer Focus
  • Demonstrate exceptional customer service skills to exceed customers' expectations and to minimize escalations by taking ownership of customer reported issues.
  • Illustrated diplomacy, tactfulness and empathy when dealing with customers.
  • Exemplified ability to defuse escalations and high-tension situations.
  • Well-developed ability to appease customers experiencing service outages and difficulties.
  • Ability to listen actively and ask clarifying questions to seek understanding.
  • Experience going above and beyond the duty to delight customers.
  • Must have a genuine drive for customer satisfaction and retention.

Decision-Making and Self-Management
  • Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving cases.
  • Skills in troubleshooting, solving problems and root cause analysis.
  • Excellent organizational and time management skills.
  • Capability to manage own workload while meeting team goals and business needs of the company.
  • Proven aptitude to work well in a team or independently with minimum supervision.
  • Desire and capability to work and make timely decisions in a rapidly changing and uncertain environment.

Troubleshooting
  • Ability to troubleshoot complex problems, analyze root causes and educate customers to perform troubleshooting.
  • Broad knowledge to assist customers with troubleshooting customer equipment (CPE, computers), inside wiring (IW) and using their products and services.

Competencies, Skills, and Qualifications
Required Certifications, Licenses and Experience
  • Education: Bachelor's degree in computer science or related field
  • IT Experience: 4 years minimum
  • Previous MSP experience, or experience supporting external customer base
  • Must have O365 Admin, Azure (AAD) and On-Prem AD experience
  • Familiar with Group policy and Conditional access policy (CA)
  • Experience with ServiceNow and Automate RMM
  • Advanced understanding of operating systems (Windows 10 or higher and MAC OS X), printing systems, network topology and infrastructure terminology
  • Required Certifications: One or more of the following: CompTIA or A+, Network+, Microsoft MCP, MS 900, AZ 900
  • Preferred Certifications: MS 102, AZ 104 or CCNA
  • Continually advancing your knowledge base through certification courses

Physical Requirements:
  • Physical requirements include standing or sitting for extended periods of time, bending, kneeling, twisting, and lifting up to 75 lbs.
  • Must be able to use a computer, handle IT equipment, and communicate with customers.

Perks & Benefits
  • Insurance Coverage: Health, Dental, Vision, Life/AD&D, Short-Term Disability, Long-Term Disability, Accident, Hospital Indemnity, Critical Illness
  • Paid Time Off (Vacation, Holidays, Birthday)
  • 401k Retirement Plan with Company Match
  • Flexible Spending Account, Health Savings Account
  • Peer-to-Peer Recognition
  • Learning and Development
  • Pet Insurance
  • Fun On and Off-Site Events
  • Referral Bonus Program
  • Employee Assistance Program

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