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Remote Linux Help Desk Jobs in West Virginia (NOW HIRING)

GDIT

Lead Help Desk Project Manager- (VA EHRM)

WV · Remote

$124K - $143K/yr

This role is remote with 25% travel to nationwide VA sites. Work Visa Sponsorship will not be ... The Lead Help Desk Project Manager will collaborate closely with stakeholders across the ...

GDIT

Cloud Software Developer (Node.js/React.js required)

WV · Remote

$128K - $173K/yr

AWS Cloud Computing, Linux, Node.js, React.js Certifications: None Experience: 7 + years of related ... Remote GDIT IS YOUR PLACE: At GDIT, the mission is our purpose, and our people are at the center of ...

GDIT

Senior Business Analyst | Active Secret clearance

WV · Remote

$83K - $107K/yr

The Naval Enterprise Service Desk (NESD) program is deploying a cognitive Artificial Intelligence ... Work Location: Remote. * Citizenship: US Citizenship required. PREFERRED QUALIFICATIONS

Topbloc

Workday Associate Project Manager

Charleston, WV · Remote

$70K - $90K/yr

CHICAGO, IL OR REMOTE EverforthTopBloc is a Workday boutique partner firm that provides fixed-time ... Prolonged periods of sitting at a desk and working on a computer Benefits (What We're Offering)

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Remote Linux Help Desk information

What is the difference between Remote Linux Help Desk vs Remote Network Support Specialist?

AspectRemote Linux Help DeskRemote Network Support Specialist
CertificationsLinux+, CompTIA A+CCNA, CompTIA Network+
Work EnvironmentHelp desk, technical supportNetwork troubleshooting, infrastructure support
Industry UsageIT support, customer serviceNetwork administration, enterprise IT
Common Search IntentTechnical support for Linux systemsNetwork issues and infrastructure support

The Remote Linux Help Desk primarily focuses on providing technical support and troubleshooting for Linux-based systems, often assisting end-users with software, hardware, and OS issues. In contrast, a Remote Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure, including routers, switches, and connectivity problems. While both roles require networking knowledge, the Linux Help Desk emphasizes OS-specific support, whereas Network Support Specialists focus on network hardware and architecture.

What are popular job titles related to Remote Linux Help Desk jobs in West Virginia? For Remote Linux Help Desk jobs in West Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Linux Help Desk jobs in West Virginia look for? The top searched job categories for Remote Linux Help Desk jobs in West Virginia are:
What cities in West Virginia are hiring for Remote Linux Help Desk jobs? Cities in West Virginia with the most Remote Linux Help Desk job openings:
Remote Linux Help Desk jobs near you

Lead Help Desk Project Manager- (VA EHRM)

GDIT

WV • Remote

$124K - $143K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

86th of 221 rated it services

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

MBI (T2)

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Incident Handling, Incident Management, Incident Response

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

No

Job Description:

GDIT's Federal Health Division is hiring a Lead Help Desk Project Manager to support the Veteran's Affairs Electronic Health Records Modernization effort play a critical role inestablishing, managing, andoptimizinga comprehensive help desk to support the implementation and long-term sustainment of the EHRM.

This role is remote with 25% travel to nationwide VA sites.

Work Visa Sponsorship will not be considered for this position.

This roleis responsible fordesigning and overseeing operational and technical processes that enable effective issue resolution, triage, escalation, and support at scale. The Lead Help Desk Project Manager will collaborate closely with stakeholders across the organization to build a mature, high-performing support function aligned with organizational goals.

WHAT YOU'LL BE DOING:

Help Desk Leadership & Operations-

  • Stand up and manage a comprehensive help desk supportingEHR implementation and sustainmentactivities.
  • Design and implement operational processes, technical workflows, and tiered support structures.
  • Establish andmaintainissue resolution, triage, and escalation protocols.
  • Develop and overseeService Level Agreements (SLAs), response times, and quality metrics.
  • Lead workforce planning, staffing models, and scheduling to ensure adequate coverage.
  • Implementknowledge management systemsand training programs for help desk personnel.
  • Build andmaintainbusiness continuityanddisaster recovery plans.
  • Conductquality assurance reviewsand implement continuous improvement measures.

Program & Project Management-

  • Address changes to project scope, schedules, and methodologies; document and assess proposed modifications.
  • Prepare change documentation for presentation to client leadership to support informed decision-making.
  • Create detailed project plans for help desk operations and supporting technologies.
  • Collaborate with cross-functional teams to ensure integrated planning and coordinated implementation.
  • Monitor project timelines, deliverables, risks, and dependencies.

Stakeholder Engagement & Executive Communication-

  • Work closely with program leadership, technical teams, and operational stakeholders.
  • Develop and deliver executive-level presentations, reporting on progress, performance, risks, and recommendations.
  • Maintain alignment across diverse stakeholder groups, ensuring clarity and shared expectations.

Reporting, Metrics, & Tools-

  • Develop dashboards and operational reporting to evaluate help desk performance.
  • TrackSLA compliance, ticket trends, issue resolution times, and quality indicators.
  • Utilize tools and methodologies for issue management, monitoring, and reporting.

What You'll Need (required):

  • Bachelor's degree and 5+ years of progressive experience supporting Electronic Health Records (EHR) systems, including workstream oversight and functional support across all phases of EHR implementation
  • 3+ years of experience in incident management and response operations within a SaaSbased EHR environment
  • 3+ years of project management and stakeholder engagement experience supporting SaaSmanaged EHR solutions
  • Proven success leading largescale system implementations
  • Strong background in help desk operations and technical support leadership
  • Demonstrated ability to develop and present executivelevel materials
  • Excellent analytical, communication, and organizational skills

WHAT WOULD BE EVEN BETTER (PREFERRED):

  • Program governance, risk/issue register management, stakeholder alignment
  • Experience with Cerner cutover coordination
  • Familiarity with help desk workflows inhealthcareorgovernment settings
  • Experience withelectronic medical record (EMR/EHR)implementation forlarge federatedenvironments
  • Expertisein system implementation, deployment, and sustainment activities

#VAeHRMSupport
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $124,093 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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