Remote Linux Desktop Support Jobs in Massachusetts

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

This is a remote role based out of the US.

The successful applicant may be performing work in FedRAMP High or IL-5 environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

Meet The Team  

At Cisco, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what\'s most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and more intuitive with technology that simply works.  

The SRE Engineering Enablement Team supports our CI Platforms, Developer Environments, tools, automation and processes that facilitate developers’ day-to-day work. We support the entire software development lifecycle (SDLC), including core developer tools and environments, build tools, code review, artifact management, CI, education, and documentation. Our customers are all engineers at Cisco.  

Your Impact 

As a Site Reliability Engineer, you will be at the epicenter of our engineering transformation, where your technical decisions will have a direct, measurable impact on how our teams operate. You will be responsible for architecting the next generation of our developer platform, ensuring that our infrastructure is not just functional, but a catalyst for innovation. enable our engineers to easily, safely, and confidently experiment on and build great products 

• Lead the design and platform evolution of critical infrastructure for building, testing, and deploying our cloud applications.  

• Spearhead the consolidation of disparate legacy tools into a modern, cohesive, and scalable developer platform. 

• Influence and drive operational excellence within the organization.  

• Learn and understand the priorities and practices of other engineering teams to design systems that work for them.  

• Work on cross-functional initiatives within Cloud Engineering and with non-technical stakeholders.  

• Practice sustainable incident responses (on call rotation) and blameless postmortems.  

Minimum Qualifications  

• Bachelor\'s degree in STEM and 5+ years of relevant experience, or Master\'s degree in STEM and 3+ years of relevant experience or equivalent related work experience 

• 3+ years of professional experience writing production-grade code in Python or Ruby, specifically focused on tooling or automation 

• 3+ years of experience managing infrastructure-as-code (e.g., Terraform, Ansible) in environments supporting 500+ nodes or complex, high-frequency CI/CD pipelines. 

• Have experience with modern Unix/Linux operating systems/distributions.  

• Experience building and supporting tools for a quickly growing engineering organization (1500+ and growing).  

Preferred Qualifications  

• Experience in a hybrid cloud environment (bare metal, container orchestration, and managed cloud services).  

• Background in containerization technologies Docker, Kubernetes  

• Familiarity with DORA and SPACE published DevOps measurement metrics.   

• Deep interest in running highly resilient/scalable systems with an "owner/operator" mindset. 

• Proven ability to quickly learn and dive into new or unfamiliar technologies within a diverse toolset. 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Individual pay is determined by the candidate\'s hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.